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Exam 13: Communicating

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Question 51

True/False

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The most powerful and persuasive messages are simple and informative, are told with stories and anecdotes, and convey excitement.

A) True
B) False

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Question 52

Multiple Choice

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The process of receiving and interpreting information is known as:

A) filtering.
B) discussion.
C) collaboration.
D) perception.
E) dialogue.

F) A) and E)
G) B) and C)

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Question 53

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Scenario B. Use the information given below to answer the questions that follow. The CEO of Cardinal Trucking Corp. sends a memo to his Vice Presidents regarding new procedures for succession planning in their company. The Vice Presidents meet each other informally, in pairs, to discuss the new procedures. When the procedures are announced to the other employees, they form feedback teams. These teams draft memos providing feedback to the Vice Presidents and CEO regarding the advantages, disadvantages, and potential problems with the new procedures. -The memos sent by members of feedback teams to each other are examples of:

Face-to-face discussions, telephone conversations, and formal presentations are examples of:

Which of the following is an advantage of oral communication?

When the receiver provides feedback and the sender is receptive to the feedback, this type of transmission of information is referred to as:

What are the ways in which the grapevine can be managed?

A disadvantage of oral communication is that the sender of the message lacks feedback.

A company shares its financial goals, income statements, budgets, sales, forecasts, and other relevant data about company performance and prospects with all its employees. This company engages in the practice of:

Julia, a working mother, comes home after a hard day at the office. Her young daughter, Cathy, wants to tell her about her day at school. She recites all the new nursery rhymes she has learnt that day. However, Julia is unable to pay attention to her daughter out of sheer exhaustion. In this context, Julia's fatigue represents _____ in the communication process between her and her daughter.

Scenario B. Use the information given below to answer the questions that follow. The CEO of Cardinal Trucking Corp. sends a memo to his Vice Presidents regarding new procedures for succession planning in their company. The Vice Presidents meet each other informally, in pairs, to discuss the new procedures. When the procedures are announced to the other employees, they form feedback teams. These teams draft memos providing feedback to the Vice Presidents and CEO regarding the advantages, disadvantages, and potential problems with the new procedures. -The meetings held by the Vice Presidents to discuss the contents of the memo from the CEO are examples of:

Long hours of being constantly close to the technical tools of work can contribute to high morale.

A vital source of useful observations comes from visiting people, plants, and other locations to get a firsthand view.

_____ refer(s) to online publications created with contributions from many authors/ users.

Which of these is an advantage of written communication?

Posting text to a website is known as:

The human tendencies to filter and perceive subjectively underlie much of the effective communication.

Edward, a new employee at Apex Corp., was having lunch with his colleagues. During the conversation, one of his team mates, George, advised him on how to deal with their supervisor, who was known to be impatient and snappy. George also gave him tips to please their supervisor. Thus, Edward was able to make a good impression with his boss. Which of the following has Edward made use of to cope with his work?

Communication breakdowns often occur when business transactions take place between people from different countries.

Decoding problems arise when the receiver does not listen carefully or reads too quickly and overlooks a key point.