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_____ is the most effective and direct management development tool.


A) People skills
B) Coaching
C) Diversity training
D) Management training
E) Mentoring

F) A) and D)
G) C) and D)

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Outplacement is


A) recruiting from external sources.
B) hiring from external applicants.
C) an illegal activity under the WARN Act of 1989.
D) dismissing people from the company.
E) helping dismissed workers find employment elsewhere.

F) C) and D)
G) All of the above

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A company has developed a new cell phone that will be targeted at developing countries. It is estimated that the demand for the new product will initially be slow but would accelerate gradually as the product becomes increasingly familiar to worldwide consumers. In order to determine the number of workers necessary to staff the new production facilities, the company needs to conduct an)


A) market search.
B) utilization survey.
C) demand forecast.
D) inventory calculation.
E) recruitment drive.

F) A) and B)
G) All of the above

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In the United States, which of the following is an employee benefit required by law?


A) medical insurance
B) hospital insurance
C) cafeteria vouchers
D) Social Security
E) pension plans

F) None of the above
G) C) and E)

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What may help organizations defend themselves in a lawsuit involving employment practices?


A) supply forecasts
B) demand forecasts
C) job analysis
D) environmental scanning
E) personnel policies

F) None of the above
G) A) and E)

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Which of the following is a step taken by companies when there is a labor surplus?


A) hiring better employees
B) using attrition if they have planned far enough in advance
C) promoting current employees to new positions
D) outsourcing work to contractors
E) using their compensation policy to attract talent

F) A) and E)
G) A) and C)

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Recruitment is


A) a tool for determining what is done on a given job and what should be done on that job.
B) the development of a pool of applicants for jobs in an organization.
C) a system of organizational activities to attract, develop, and motivate an effective and qualified workforce.
D) choosing from among qualified applicants to hire into an organization.
E) a technique that involves asking all applicants the same questions and comparing their responses.

F) A) and B)
G) A) and C)

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In the context of incentive systems, _____ reward employees for increasing productivity or saving money in areas under their direct control.


A) gainsharing plans
B) individual incentive plans
C) stock plans
D) profit-sharing plans
E) merit pay systems

F) All of the above
G) A) and B)

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Which of the following is an advantage of a structured interview?


A) It helps establish rapport.
B) It is more likely to be free of bias and stereotypes.
C) It provides a sense of the applicant's personality.
D) It helps prospective employers make a first cut through candidates.
E) It helps measure a range of intellectual abilities.

F) D) and E)
G) A) and E)

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The estimate an organization makes regarding the number and quality of its current employees and the available external source of workers is known as an)


A) demand forecast.
B) job analysis.
C) environmental scan.
D) availability analysis.
E) labor supply forecast.

F) D) and E)
G) A) and E)

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In a collective bargaining agreement, an) _____ gives workers a voice in what goes on during contract negotiations and administration.


A) grievance procedure
B) individual right
C) wage component
D) security clause
E) arbitration

F) B) and E)
G) A) and B)

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In the context of employee benefits, _____ provides financial support to employees suffering a work-related injury or illness.


A) Social Security
B) workers' compensation
C) unemployment insurance
D) gainsharing
E) profit-sharing

F) C) and E)
G) A) and C)

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Which of the following types of interview explores what candidates have actually done in the past?


A) situational interview
B) contingency interview
C) behavioral description interview
D) unstructured interview
E) nondirective interview

F) A) and C)
G) A) and D)

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In the context of labor relations, _____ refers to a situation wherein workers walk off the job in violation of their contract.


A) grievance procedure
B) comparable worth
C) employment-at-will
D) wildcat strike
E) arbitration

F) B) and C)
G) C) and D)

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The most popular selection tools are applications and résumés.

A) True
B) False

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Compare and contrast the different types of training options.

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Orientation training familiarizes new em...

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Jeffery applied for a summer job as a bookkeeper. As part of his employment screening, he was asked to take an exam with numerical aptitude questions. This type of selection test is referred to as a


A) performance test.
B) cognitive ability test.
C) validity test.
D) personality test.
E) certification test.

F) B) and E)
G) D) and E)

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In the context of human resources management, the planning stage involves


A) ensuring the availability of the right number and types of people.
B) determining appropriate automation methods.
C) training of hired individuals.
D) determining the pay scales of employees.
E) evaluating the results of implemented programs.

F) A) and B)
G) A) and C)

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For important management positions companies often use


A) web job boards.
B) company websites.
C) referrals.
D) specialized executive search firms.
E) newspaper ads.

F) A) and D)
G) All of the above

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Which of the following is a function of job analysis?


A) It provides basic information that help prospective employers make a first cut through candidates.
B) It provides the information required by virtually every human resources activity.
C) It explores what candidates have actually done in the past.
D) It focuses on hypothetical situations.
E) It measures a range of intellectual abilities.

F) C) and D)
G) A) and D)

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