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During her annual review,Rhonda admitted to her supervisor that she is more productive in a quieter environment.The openness of her office setting and the recent increase in staff that came to her for training made it difficult for Rhonda to process as many insurance claims in one day as she had accomplished in the past.The supervisor agreed to move Rhonda's desk to the back of the office,and create a barrier with plants.The supervisor would take a more active role in training new employees,so they would not be coming to Rhonda with questions.In HR,we refer to this action as creating _________________.


A) accommodations
B) barriers to entry
C) job enlargement
D) consideration

E) None of the above
F) All of the above

Correct Answer

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It's good strategy to develop women and minorities for management positions because:


A) it's a sure thing that the U.S.government will continue to pass laws that penalize companies even more for passing up women and minorities when it comes to promotion.
B) women and minorities in management positions attract other women and minorities as customers and provide these groups with better service.
C) it's less expensive to train these diverse groups.They do not demand as much in terms of travel and training time.
D) it is considered immoral to pass-up women and minority groups seeking jobs.

E) All of the above
F) C) and D)

Correct Answer

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Unlike a traditional performance appraisal,a 360-degree review:


A) is performed by experts from outside the organization.
B) provides feedback from all around the employee.
C) uses only objective measures of performance.
D) compares the performance of each worker to every other worker.

E) B) and D)
F) A) and D)

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Even employees who work on a busy production floor need performance appraisals.If the manager cannot conduct a closed-door appraisal session,the supervisor should conduct these wherever he/she can find room.

A) True
B) False

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A disadvantage of job sharing is that it requires a firm to hire,train,motivate,and supervise more employees.

A) True
B) False

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When Carl Remmick lost his job as a highly skilled craftsman at a metal working shop,he searched for a good job for several months before finally accepting a position as a maintenance worker at a local community college.He is happy to have a job,but frustrated by the fact that he had to settle for a job that did not take full advantage of his skills.Carl is a(n) :


A) structurally unemployed worker.
B) semi-employed worker.
C) underemployed worker.
D) quasi-employed worker.

E) A) and C)
F) All of the above

Correct Answer

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A major advantage of a piecework pay system is that it:


A) creates a powerful incentive to work efficiently.
B) requires a minimum of paperwork and record keeping.
C) encourages cooperation and teamwork among employees.
D) is a system that is strongly supported by both unions and management.

E) A) and B)
F) A) and C)

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Like all management,human resource management begins with planning.

A) True
B) False

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Tony is an office manager with a financial company.His company recently announced that it will soon implement a flextime plan.Under this new system,Tony is likely to find that:


A) he will have to work longer hours.
B) workers tend to forget their work schedules.
C) almost all of his workers decide to change to an earlier schedule.
D) he will have to work harder to maintain high morale among the employees in his office.

E) B) and C)
F) A) and B)

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A job specification identifies the minimum qualifications a person must have to fill a particular job.

A) True
B) False

Correct Answer

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A human resource inventory is designed to reveal whether:


A) all workers are paid a fair wage.
B) the firm has enough land and capital to use with its labor.
C) the firm's labor force is technically up-to-date and well trained.
D) worker morale is high or low.

E) B) and C)
F) None of the above

Correct Answer

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Blue collar and clerical workers are normally paid a salary.

A) True
B) False

Correct Answer

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Although the purpose of affirmative action was to "right past wrongs" against minorities,subsequent laws were passed to reverse earlier decisions that required some industries to maintain employment quotas when it came to the hiring of minorities.

A) True
B) False

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Internet-based training courses are sometimes also called:


A) contingency training.
B) synchronized training.
C) distance learning.
D) vestibule training.

E) A) and C)
F) C) and D)

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The Equal Employment Opportunity Act gave the Equal Employment Opportunity Commission the authority to:


A) prevent firms from firing workers based on union affiliation.
B) issue guidelines for employer conduct in administering equal employment opportunity programs.
C) set salary schedules for protected groups.
D) require firms to pay women and minority workers more than white males for the same work.

E) None of the above
F) A) and B)

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The Civil Rights Act of 1991:


A) declared affirmative action plans unconstitutional.
B) requires any firm with over 600 employees to file an annual report with the Department of Labor identifying the steps it has taken to eliminate discriminatory practices.
C) allows victims of discrimination to seek punitive damages.
D) is the first law to declare reverse discrimination illegal.

E) A) and C)
F) A) and D)

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The long-term success of a firm often depends on its ability to control employee costs and optimize employee efficiency.

A) True
B) False

Correct Answer

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Jolie is a human resource manager who is currently involved in selecting employees.Which of the following activities is Jolie most likely to be working on in her present assignment?


A) Performing a job analysis
B) Writing a help wanted ad
C) Conducting an orientation program
D) Completing a background investigation

E) A) and B)
F) A) and C)

Correct Answer

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Vestibule training is the most fundamental type of training available.

A) True
B) False

Correct Answer

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When recruiting,human resource managers must attract people who not only have the right skills,but also fit in with the corporate culture,and work well under the company's leadership style.

A) True
B) False

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