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Reverse discrimination is the term the EEOC uses to refer to activities designed to "right past wrongs" that resulted from discrimination against women and minorities.

A) True
B) False

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A problem with the Hay system of compensating workers is that:


A) because it is relatively new,most workers and managers are unfamiliar with it.
B) the EEOC has declared it illegal because it discriminates against older workers.
C) it is difficult and expensive to administer because of the extensive paperwork needed to compute wages and salaries each pay period.
D) it can lead to resentment because more productive employees may earn less than employees who do not perform as well but have worked for the company longer.

E) A) and D)
F) None of the above

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Chris is a member of the carpenters' union who recently achieved the classification of journeyman.This means that Chris:


A) is a contingent worker.
B) passed a written exam,but is still working to learn the basic skills needed to be a carpenter.
C) has successfully completed his apprenticeship program.
D) is an apprentice and still on the journey of becoming a certified professional carpenter.

E) A) and B)
F) None of the above

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Akiko Animoto works for a company that allows her to choose when she begins and ends her workday,as long as she works a required number of hours and is at her job station at certain specified core times.Akiko's company is using a compressed workweek plan. A system which gives employees some flexibility in when they begin and end their work days,as long as they work a required number of hours,is called a flextime plan.Such systems usually specify core times when all employees are expected to be at their workstations.

A) True
B) False

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According to the material in the Reaching Beyond Our Borders box for Chapter 11,which of the following statements about working with employees from different countries is most accurate?


A) The increasingly global nature of markets and the impact of television,movies and the Internet on people's attitudes and perceptions have largely eliminated cultural differences between foreign and domestic workers.
B) Currency rate differences and different laws with respect to fringe benefits such as health insurance and time-off,offer challenges for HR management.
C) U.S.laws require American firms to hire,train,and pay employees in other countries the same way their U.S.employees are hired,trained and paid.
D) More often than not,American firms have found that cultural differences in other nations are so great that it is more efficient to staff key positions in foreign facilities with American workers rather than hire foreign workers.

E) A) and B)
F) A) and C)

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Lani wants to know how many workers in her company have certain specialized skills and have received training to update their qualifications within the past year.She could use a human resource inventory to help her find this type of information. A human resource inventory includes the names,ages,education,training,specialized skills and other capabilities and relevant characteristics of a firm's employees.

A) True
B) False

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The human resource function has become so critical that it is now a concern of all managers.

A) True
B) False

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The _________,which is developed from the previous four steps of the human resource planning process,addresses how the firm will accomplish a wide array of human resource functions such as recruiting,selecting,training and developing,appraising,compensating,and scheduling its employees.


A) strategic plan
B) tactical plan
C) job specification
D) Gantt chart

E) B) and C)
F) A) and B)

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Today,human resource management has become so important that in many firms it has become:


A) a function performed by managers in all areas of the organization.
B) the sole responsibility of the firm's legal staff.
C) a function handled only by specialists in the human resource department.
D) a function handled only by the firm's top management.

E) C) and D)
F) A) and C)

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During good economic times,when unemployment is low,few people would voluntarily choose to be contingent workers. It is true that contingent workers usually earn less and receive few benefits.However,many people find that being contingent workers gives them more flexibility,freedom,and variety.This is particularly true of people who only want to work at certain times of the year,such as college students.(See the example of Daniel Butrym in the text. )

A) True
B) False

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A(n) __________ is a financial incentive a firm offers to encourage employees to accept an early retirement offer.


A) ESOP
B) green fair-way
C) golden handshake
D) silver lining

E) A) and B)
F) B) and C)

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The Creative Director at Image First Promotion Company got word yesterday that the firm lost the Hottie Potatee account.As its second best customer,the Director must quickly perform damage control and unfortunately dismiss two creative writers and one web development content provider.As he prepares to call each of them to his office and perform the dismissals,he decides to make one final call to the company HR manager to make certain that he is doing and saying the right things.The HR manager will disagree with which of the following statements?


A) He will offer each employee a three-month severance package,as long as they agree to sign a non-compete agreement for that time period.
B) He will be consistent in his remarks to the three employees.
C) He will create a story that their jobs are being eliminated due to new technology since revealing that the firm lost a major account could tarnish the image of the firm.
D) Assure each employee that they can count on him for future job references and that he will be honest with anyone inquiring as to why they were dismisseD.According to Figure 11.8 in Chapter 11,"How to Avoid Wrongful-Discharge Lawsuits," it is important to provide an honest,business reason that the employee is being terminated.Failure to do so may have negative consequences for the company.

E) All of the above
F) C) and D)

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Flextime plans are popular with employees because they allow them to work fewer hours while still earning the same income.

A) True
B) False

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