Question 1

The first step in the rational decision-making model is to:

Accepted Answer

A)  recruit team members to work on the problem.
B)  gather data.
C)  develop alternative responses.
D)  define the situation.E) None of the above
F) A) and B)

Question 2

Organizing involves developing a structure or framework that relates all workers,tasks and resources to each other.

Accepted Answer

A) True 
 B)False

Question 3

A __________ analysis is used to help companies evaluate their internal strengths and weaknesses,and develop an awareness of external threats and opportunities.

Accepted Answer

A)  WISH
B)  SWAMP
C)  ASSET
D)  SWOTE) A) and B)
F) None of the above

Question 4

The first step to developing a knowledge management system is to develop the technology to keep information secure.

Accepted Answer

A) True 
 B)False

Question 5

The experience gained by first-line managers as they perform their jobs enables them to acquire all the skills they will need when promoted to higher levels of management.

Accepted Answer

A) True 
 B)False

Question 6

Because of advancements in technology,it is likely that you will work for the same company for most of your career.

Accepted Answer

A) True 
 B)False

Question 7

Middle managers usually are responsible for tactical planning and controlling.

Accepted Answer

A) True 
 B)False

Question 8

Most of a top manager's time is devoted to conceptual and human relations activities.

Accepted Answer

A) True 
 B)False

Question 9

The first step in developing a knowledge management system is to:

Accepted Answer

A)  empower employees to make their own decisions and accept the consequences.
B)  obtain the necessary information system technologies.
C)  recognize that perfect information is readily available in all organizations.
D)  determine what knowledge is most important to the organization.E) None of the above
F) A) and B)

Question 10

When a firm makes use of the SWOT analysis,one of its objectives is to:

Accepted Answer

A)  identify the best employees to fill each position within the organization.
B)  set specific short-term performance standards for each department.
C)  evaluate the desirability of issuing stocks or bonds in the current financial climate.
D)  identify the things it does well as an organization and the things it needs to improve.E) A) and B)
F) All of the above

Question 11

The first step in the rational decision-making model is to identify alternative solutions.

Accepted Answer

A) True 
 B)False

Question 12

When businesses empower their employees,the role of a manager becomes less that of a "boss" and more that of a coach,counselor,or team player.

Accepted Answer

A) True 
 B)False

Question 13

__________ is choosing among two or more alternatives.

Accepted Answer

A)  Contingency planning
B)  Decision-making
C)  Organizational selection
D)  Utility analysisE) C) and D)
F) A) and B)

Question 14

In traditional organizations,____________ involves giving explicit instructions to workers,telling them what to do to meet the goals and objectives of the organization.

Accepted Answer

A)  directing
B)  organizing
C)  budgeting
D)  controllingE) B) and D)
F) A) and D)

Question 15

Anita is employed as plant manager for Mojo Industries,Incorporated.Though she spends some time performing all management functions,she is particularly concerned with tactical planning and controlling.Anita's position would be classified as part of Mojo's:

Accepted Answer

A)  top management.
B)  lateral management.
C)  supervisory management.
D)  middle management.E) B) and C)
F) All of the above

Question 16

__________ planning determines the major goals of an organization and lays the foundation for obtaining and using resources to achieve those goals.

Accepted Answer

A)  Strategic
B)  Contingency
C)  Central
D)  TacticalE) All of the above
F) A) and B)

Question 17

Describe the three basic types of management skills,and relate these skills to the tasks performed by different levels of management.

Accepted Answer

The three basic types of management skil...

Question 18

By completing the courses needed to obtain a college major in accounting,marketing,or some other field,a student can go a long way toward acquiring the _________ skills managers need to rise through the ranks of their area of specialization.

Accepted Answer

A)  autocratic
B)  technical
C)  human relations
D)  secondaryE) None of the above
F) All of the above

Question 19

External customers are those individuals or units that receive services from other units within the same organization.

Accepted Answer

A) True 
 B)False

Question 20

Given the lack of discipline and short attention spans of today's workers,modern managers must watch their workers closely,set strict rules,and vigorously enforce policies.

Accepted Answer

A) True 
 B)False

Exam 7: Management and Leadership

The experience gained by first-line managers as they perform their jobs enables them to acquire all the skills they will need when promoted to higher levels of management.

Correct AnswerverifiedShow Answer

__________ planning determines the major goals of an organization and lays the foundation for obtaining and using resources to achieve those goals.

Correct AnswerverifiedShow Answer

External customers are those individuals or units that receive services from other units within the same organization.

Correct AnswerverifiedShow Answer

When businesses empower their employees,the role of a manager becomes less that of a "boss" and more that of a coach,counselor,or team player.

Correct AnswerverifiedShow Answer

__________ is choosing among two or more alternatives.

Correct AnswerverifiedShow Answer

Anita is employed as plant manager for Mojo Industries,Incorporated.Though she spends some time performing all management functions,she is particularly concerned with tactical planning and controlling.Anita's position would be classified as part of Mojo's:

Correct AnswerverifiedShow Answer

Given the lack of discipline and short attention spans of today's workers,modern managers must watch their workers closely,set strict rules,and vigorously enforce policies.

Correct AnswerverifiedShow Answer

The first step in the rational decision-making model is to:

Correct AnswerverifiedShow Answer

The first step in developing a knowledge management system is to:

Correct AnswerverifiedShow Answer

Describe the three basic types of management skills,and relate these skills to the tasks performed by different levels of management.

Correct AnswerverifiedThe three basic types of management skil...View AnswerShow Answer

Middle managers usually are responsible for tactical planning and controlling.

Correct AnswerverifiedShow Answer

Organizing involves developing a structure or framework that relates all workers,tasks and resources to each other.

Correct AnswerverifiedShow Answer

Because of advancements in technology,it is likely that you will work for the same company for most of your career.

Correct AnswerverifiedShow Answer

Most of a top manager's time is devoted to conceptual and human relations activities.

Correct AnswerverifiedShow Answer

In traditional organizations,____________ involves giving explicit instructions to workers,telling them what to do to meet the goals and objectives of the organization.

Correct AnswerverifiedShow Answer

When a firm makes use of the SWOT analysis,one of its objectives is to:

Correct AnswerverifiedShow Answer

The first step in the rational decision-making model is to identify alternative solutions.

Correct AnswerverifiedShow Answer

A __________ analysis is used to help companies evaluate their internal strengths and weaknesses,and develop an awareness of external threats and opportunities.

Correct AnswerverifiedShow Answer

The first step to developing a knowledge management system is to develop the technology to keep information secure.

Correct AnswerverifiedShow Answer

By completing the courses needed to obtain a college major in accounting,marketing,or some other field,a student can go a long way toward acquiring the _________ skills managers need to rise through the ranks of their area of specialization.

Correct AnswerverifiedShow Answer

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The three basic types of management skil...
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