Question 1

A stronger relationship between attitudes and behaviors exist when both attitudes and behaviors are specific rather than general.

Accepted Answer

A) True 
 B)False

Question 2

Managers must be able to infer the job satisfaction of others by careful observation and interpretation of what people say and do while going about their jobs.

Accepted Answer

A) True 
 B)False

Question 3

__________ are generalized positive and negative feelings or states of mind.

Accepted Answer

The answer of __________ are generalized positive and negative feelings...

Question 4

The advice to managers today is to __________.

Accepted Answer

A)  pay lots of attention to affective factors such as moods and emotions
B)  pay little attention to affective factors such as moods and emotions
C)  pay lots of attention to affective factors such as ethics and values
D)  pay little attention to affective factors such as ethics and values
E)  totally ignore employee attitudes,moods,and emotionsF) A) and B)
G) A) and C)

Question 5

Affect is the range of feelings in the form of emotions and moods that people experience.

Accepted Answer

A) True 
 B)False

Question 6

"I was really angry when my professor criticized my presentation." This is an example of a(n) __________.

Accepted Answer

A)  emotion
B)  mood
C)  cognition
D)  display rule
E)  citizenship behaviorF) A) and B)
G) B) and E)

Question 7

The informal standards which govern the degree to which it is appropriate for people from different cultures to show their emotions similarly are known as __________.

Accepted Answer

A)  emotional intelligence agencies
B)  affective rules
C)  cognitive rules
D)  display rules
E)  behavioral rulesF) A) and E)
G) A) and B)

Question 8

Shame,guilt,embarrassment,and pride are examples of __________.

Accepted Answer

The answer of Shame,guilt,embarrassment,and pride are examples of __________....

Question 9

The Affective Events Theory suggests that employees__________.

Accepted Answer

A)  emphasize emotions,along with more cognitive aspects in performing their jobs
B)  recognize when their organizations are transforming organizational culture
C)  do not always understand developmental goals set by management
D)  process emotions in a strict hierarchal structure
E)  feel sad when passed over for a promotionF) A) and D)
G) C) and E)

Question 10

The six major categories of emotions identified by researchers are __________.

Accepted Answer

A)  fear,joy,love,sadness,disappointment,and surprise
B)  happiness,love,disappointment,calm,pleasure,and bliss
C)  anger,fear,joy,love,sadness,and surprise
D)  joy,love,calm,pleasure,fear,and disappointment
E)  bliss,sadness,surprise,joy,anger,and happinessF) A) and C)
G) A) and E)

Question 11

Attitudes are acquired from all of these sources EXCEPT:

Accepted Answer

A)  friends.
B)  teachers.
C)  business models.
D)  role models.
E)  culture.F) A) and B)
G) None of the above

Question 12

Research shows that managers do not need to pay attention to their employees' affective factors such as moods and emotions.

Accepted Answer

A) True 
 B)False

Question 13

Emotions are intense feelings that are directed at someone or something.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements is correct?

Accepted Answer

A)  Deep acting is hiding your inner feelings and forgoing emotional expressions as a response to display rules.
B)  Surface acting is trying to modify your true inner feelings based on display rules.
C)  Deep acting and surface acting are two terms reflecting ways of dealing with emotional dissonance.
D)  Deep acting and surface acting are two terms reflecting ways of behavior when a person's ethics is somewhat questionable.
E)  Deep acting is trying to modify your true inner feelings based on your personal standards for behavior.F) A) and B)
G) A) and C)

Question 15

In the Lawler and Porter model addressing the relationship between performance and satisfaction,the intervening variables linking performance with later satisfaction are __________.

Accepted Answer

The answer of In the Lawler and Porter model addressing...

Question 16

Which of the following statements about emotions is false?

Accepted Answer

A)  Emotions can change into a mood.
B)  Emotions tend to be contagious.
C)  Emotions are arguably more fleeting than moods.
D)  Emotions are likely to last for hours or even days.
E)  Emotions are more intense than moods.F) C) and D)
G) B) and E)

Question 17

In the Affective Events Theory,the term "work environment" can involve the following subcategories:

Accepted Answer

A)  characteristics of the job,job demands,and emotional labor requirements.
B)  characteristics of the job,job demands,and the supervisor's directives.
C)  supervisor's directives,emotional labor requirements,and co-worker involvement.
D)  supervisor's directives,co-worker involvement,and subordinate support.
E)  co-worker involvement,subordinate support,and emotional labor requirements.F) A) and D)
G) A) and C)

Question 18

The spillover of job satisfaction onto family lives is also known as __________.

Accepted Answer

The answer of The spillover of job satisfaction onto family...

Question 19

Job satisfaction alone is a consistent predictor of individual work performance.

Accepted Answer

A) True 
 B)False

Question 20

All of the following are tips that Lisa Druxman,founder of Stroller Strides,believes lead to business success EXCEPT:

Accepted Answer

A)  creating a vision and road map on how to attain a goal.
B)  hiring out everything you can so that there is progress when you are with your family.
C)  having a like-minded partner.
D)  working on the most important things.
E)  keeping your spouse from buying-in with parenting.F) A) and D)
G) All of the above

Exam 3: Emotions,Attitudes,and Job Satisfaction

The advice to managers today is to __________.

Correct AnswerverifiedShow Answer

Job satisfaction alone is a consistent predictor of individual work performance.

Correct AnswerverifiedShow Answer

Research shows that managers do not need to pay attention to their employees' affective factors such as moods and emotions.

Correct AnswerverifiedShow Answer

Which of the following statements about emotions is false?

Correct AnswerverifiedShow Answer

Emotions are intense feelings that are directed at someone or something.

Correct AnswerverifiedShow Answer

Attitudes are acquired from all of these sources EXCEPT:

Correct AnswerverifiedShow Answer

"I was really angry when my professor criticized my presentation." This is an example of a(n) __________.

Correct AnswerverifiedShow Answer

In the Lawler and Porter model addressing the relationship between performance and satisfaction,the intervening variables linking performance with later satisfaction are __________.

Correct AnswerverifiedShow Answer

The Affective Events Theory suggests that employees__________.

Correct AnswerverifiedShow Answer

Managers must be able to infer the job satisfaction of others by careful observation and interpretation of what people say and do while going about their jobs.

Correct AnswerverifiedShow Answer

A stronger relationship between attitudes and behaviors exist when both attitudes and behaviors are specific rather than general.

Correct AnswerverifiedShow Answer

The six major categories of emotions identified by researchers are __________.

Correct AnswerverifiedShow Answer

In the Affective Events Theory,the term "work environment" can involve the following subcategories:

Correct AnswerverifiedShow Answer

Affect is the range of feelings in the form of emotions and moods that people experience.

Correct AnswerverifiedShow Answer

All of the following are tips that Lisa Druxman,founder of Stroller Strides,believes lead to business success EXCEPT:

Correct AnswerverifiedShow Answer

The informal standards which govern the degree to which it is appropriate for people from different cultures to show their emotions similarly are known as __________.

Correct AnswerverifiedShow Answer

Shame,guilt,embarrassment,and pride are examples of __________.

Correct AnswerverifiedShow Answer

__________ are generalized positive and negative feelings or states of mind.

Correct AnswerverifiedShow Answer

The spillover of job satisfaction onto family lives is also known as __________.

Correct AnswerverifiedShow Answer

Which of the following statements is correct?

Correct AnswerverifiedShow Answer

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