Question 1

Companies that take hiring seriously must also take ________ seriously because having the right job candidates is important.

Accepted Answer

A)   training
B)   recruiting
C)   development
D)   profitabilityE) A) and D)
F) C) and D)

Question 2

The use of information technology (e.g.,email) has increased in recent years in many organizations.This has helped to

Accepted Answer

A)   make more effective use of time in every situation.
B)   communicate information efficiently.
C)   restrict social network growth.
D)   create smaller social networks.E) A) and B)
F) C) and D)

Question 3

Structural holes,according to Ron Burt of the University of Chicago,are the ________ gap between two groups and are common in organizations.

Accepted Answer

A)   economic
B)   social
C)   interpersonal
D)   relationalE) B) and D)
F) None of the above

Question 4

In a 360-degree evaluation and feedback system,which of these does not rate the skills and performance of an individual?

Accepted Answer

A)   superiors
B)   family
C)   direct reports
D)   colleaguesE) B) and D)
F) None of the above

Question 5

Unlike ________ assets,intellectual property can be stolen by simply broadcasting it.

Accepted Answer

A)   intangible
B)   hidden
C)   physical
D)   expensiveE) A) and B)
F) A) and C)

Question 6

Maintaining a competitive workforce is very challenging in the current economy.The role of evaluating human capital,in recent years,has

Accepted Answer

A)   remained the same.
B)   increased.
C)   become less important.
D)   decreased.E) B) and D)
F) A) and B)

Question 7

Firms must compete for top talent.In attracting and selecting employees,firms must strive to select the best fit for both the employee and the firm.In an attempt to reduce wasted time and effort in interviewing too many candidates while assuring a good candidate pool,a firm should

Accepted Answer

A)   run employment ads in the newspaper.
B)   only let lower-level employees interview job candidates.
C)   use a pre-interview quiz.
D)   refrain from hiring by referrals from present employees.E) B) and C)
F) None of the above

Question 8

Knowledge workers often exhibit ________ loyalties to their colleagues and their profession relative to their employing organization.

Accepted Answer

A)   fewer
B)   less favorable
C)   no
D)   greaterE) A) and D)
F) A) and C)

Question 9

The creation of knowledge assets is typically characterized by

Accepted Answer

A)   high upfront costs and subsequent high variable costs.
B)   high fixed costs and high variable costs.
C)   high upfront costs and low variable costs.
D)   low upfront costs and high variable costs.E) All of the above
F) A) and D)

Question 10

In social network analysis,the importance of ties connecting heterogeneous people that help to ensure a wide range of diversity in information and perspective is known as

Accepted Answer

A)   closure.
B)   social supports.
C)   redundancy.
D)   bridging relationships.E) A) and C)
F) A) and B)

Question 11

Technical skills are a necessary and sufficient condition for hiring an employee.

Accepted Answer

A) True 
 B)False

Question 12

The Cisco Integrated Workforce Experience (IWE) platform makes recommendations based on all the following except

Accepted Answer

A)   what you are doing.
B)   the role you are in.
C)   the choices of people like you.
D)   competitor choices.E) A) and C)
F) All of the above

Question 13

As the competitive environment changes,strategic management must focus on different aspects of the organization.Recently,strategic management has moved from focusing on tangible resources to

Accepted Answer

A)   fixed capital.
B)   working capital.
C)   intangible resources.
D)   investment capital.E) A) and C)
F) B) and D)

Question 14

The ________,________,and ________ talent is a necessary but not sufficient condition for creating competitive advantages.

Accepted Answer

A)   attraction; laissez-faire; retention of
B)   observance; laissez-faire; regard for
C)   attraction; development; retention of
D)   observance; development; hands-off approach toE) B) and D)
F) C) and D)

Question 15

Advantages of effective social networks for career success include all the following except

Accepted Answer

A)   access to private information.
B)   greater redundancy in knowledge sources.
C)   access to diverse skill sets.
D)   greater power.E) C) and D)
F) None of the above

Question 16

In the knowledge economy,if a large portion of company value is in intellectual and human assets,the difference between the market value and book value of the company should ________ a company with mostly physical and financial assets.

Accepted Answer

A)   be equal to
B)   not be correlated with
C)   be smaller than
D)   be larger thanE) A) and D)
F) A) and C)

Question 17

Since electronic teams (e-teams)seldom meet face-to-face,it is not important for them to be concerned with how to combine individual contributions effectively.

Accepted Answer

A) True 
 B)False

Question 18

Sharing knowledge and information throughout the organization is important for conserving resources,developing products and services,and thwarting new opportunity creation.

Accepted Answer

A) True 
 B)False

Question 19

Social capital is a source of strength to many firms.Firms leverage their social capital in an effort to create competitive advantages.The social capital of a firm is based on the

Accepted Answer

A)   individual abilities of employees.
B)   relationships among the employees of the firm.
C)   allocation of the financial resources of the firm.
D)   knowledge of an individual.E) B) and C)
F) All of the above

Question 20

Creativity and problem-solving ability are considered to be part of ________ capital.

Accepted Answer

A)   physical
B)   social
C)   human
D)   emotionalE) B) and D)
F) A) and B)

Exam 4: Recognizing a Firm's Intellectual Assets: Moving Beyond a Firm's Tangible Resources

Unlike ________ assets,intellectual property can be stolen by simply broadcasting it.

Correct AnswerverifiedShow Answer

The Cisco Integrated Workforce Experience (IWE) platform makes recommendations based on all the following except

Correct AnswerverifiedShow Answer

Companies that take hiring seriously must also take ________ seriously because having the right job candidates is important.

Correct AnswerverifiedShow Answer

Since electronic teams (e-teams)seldom meet face-to-face,it is not important for them to be concerned with how to combine individual contributions effectively.

Correct AnswerverifiedShow Answer

In social network analysis,the importance of ties connecting heterogeneous people that help to ensure a wide range of diversity in information and perspective is known as

Correct AnswerverifiedShow Answer

The ________,________,and ________ talent is a necessary but not sufficient condition for creating competitive advantages.

Correct AnswerverifiedShow Answer

Firms must compete for top talent.In attracting and selecting employees,firms must strive to select the best fit for both the employee and the firm.In an attempt to reduce wasted time and effort in interviewing too many candidates while assuring a good candidate pool,a firm should

Correct AnswerverifiedShow Answer

Structural holes,according to Ron Burt of the University of Chicago,are the ________ gap between two groups and are common in organizations.

Correct AnswerverifiedShow Answer

Sharing knowledge and information throughout the organization is important for conserving resources,developing products and services,and thwarting new opportunity creation.

Correct AnswerverifiedShow Answer

Technical skills are a necessary and sufficient condition for hiring an employee.

Correct AnswerverifiedShow Answer

The creation of knowledge assets is typically characterized by

Correct AnswerverifiedShow Answer

Knowledge workers often exhibit ________ loyalties to their colleagues and their profession relative to their employing organization.

Correct AnswerverifiedShow Answer

Social capital is a source of strength to many firms.Firms leverage their social capital in an effort to create competitive advantages.The social capital of a firm is based on the

Correct AnswerverifiedShow Answer

In a 360-degree evaluation and feedback system,which of these does not rate the skills and performance of an individual?

Correct AnswerverifiedShow Answer

As the competitive environment changes,strategic management must focus on different aspects of the organization.Recently,strategic management has moved from focusing on tangible resources to

Correct AnswerverifiedShow Answer

The use of information technology (e.g.,email) has increased in recent years in many organizations.This has helped to

Correct AnswerverifiedShow Answer

Advantages of effective social networks for career success include all the following except

Correct AnswerverifiedShow Answer

In the knowledge economy,if a large portion of company value is in intellectual and human assets,the difference between the market value and book value of the company should ________ a company with mostly physical and financial assets.

Correct AnswerverifiedShow Answer

Maintaining a competitive workforce is very challenging in the current economy.The role of evaluating human capital,in recent years,has

Correct AnswerverifiedShow Answer

Creativity and problem-solving ability are considered to be part of ________ capital.

Correct AnswerverifiedShow Answer

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The ,,and talent is a necessary but not sufficient condition for creating competitive advantages.

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