Question 1

Citizenship behaviors can be divided into the two main categories of:

Accepted Answer

A)  intrapersonal and organizational.
B)  interpersonal and intrapersonal.
C)  organizational and political.
D)  interpersonal and political.
E)  interpersonal and organizational.F) A) and C)
G) A) and B)

Question 2

Organizational citizenship behaviors benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it.

Accepted Answer

A) True 
 B)False

Question 3

The management technique that assesses an employee's performance by directly assessing job performance behaviors is known as _____

Accepted Answer

A)  behaviorally anchored rating scales.
B)  management by objectives.
C)  360-degree feedback.
D)  behaviorally applicable rating scales.
E)  180 degree feedback.F) A) and E)
G) A) and D)

Question 4

Charles finds an advertisement for an accountant's position at a local office.The advertisement mentions preparing, examining, and analyzing accounting records for accuracy and completeness as job responsibilities of the accountant's position.These job descriptions typically refer to:

Accepted Answer

A)  comprehension skills.
B)  task performance.
C)  counterproductive behavior.
D)  citizenship behaviors.
E)  organizational commitment.F) B) and E)
G) A) and E)

Question 5

Which of the following represents the bulk of the service job growth in the United States?

Accepted Answer

A)  Maintenance workers
B)  Repair sheet metal workers
C)  Retail salespersons
D)  Construction industry laborers
E)  Production jobsF) B) and C)
G) A) and D)

Question 6

Which of the following behaviors are forms of production deviance?

Accepted Answer

A)  Wasting resources and substance abuse
B)  Sabotage and theft
C)  Gossiping and incivility
D)  Harassment and abuse
E)  Interpersonal and organizational behaviorsF) B) and E)
G) A) and E)

Question 7

The short descriptions of effective and ineffective behaviors used to create an employee performance measurement instrument that managers can use to evaluate employee behavior are referred to as _____.

Accepted Answer

A)  360-degree feedback
B)  management by objectives
C)  critical incidents
D)  descriptive events
E)  favorable incidentsF) B) and C)
G) A) and B)

Question 8

The _____ approach uses critical incidents to create a measure that can be used to evaluate employee performance.

Accepted Answer

A)  management by objectives
B)  360-degree feedback
C)  behaviorally anchored rating scales
D)  benchmarking
E)  behavioral observation scalesF) A) and B)
G) B) and D)

Question 9

In addition to being more cognitive, knowledge work tends to be more structured and static in nature.

Accepted Answer

A) True 
 B)False

Question 10

The _____ approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors.

Accepted Answer

A)  behaviorally anchored rating scales
B)  management by objectives
C)  360-degree feedback
D)  behavioral observation scales
E)  benchmarkingF) A) and E)
G) A) and C)

Question 11

The electronic database used to identify the set of behaviors needed to define task performance is known as the:

Accepted Answer

A)  behaviorally anchored ratings scale network.
B)  employment analysis network.
C)  occupational information network.
D)  task performance analysis network.
E)  job responsibilities network.F) A) and B)
G) B) and C)

Question 12

Routine task performance involves employee responses to task demands that are novel, unusual, or, at the very least, unpredictable.

Accepted Answer

A) True 
 B)False

Question 13

There is _____ correlation between task performance and counterproductive behavior.

Accepted Answer

A)  a weak negative
B)  a weak positive
C)  a strong negative
D)  a strong positive
E)  noF) A) and C)
G) B) and D)

Question 14

Creative task performance is an expected behavior limited to jobs such as artist and inventor.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements about knowledge work is false?

Accepted Answer

A)  By the early 1990s, the majority of new jobs required employees to apply analytical knowledge acquired through formal education and continuous learning.
B)  The tools used to do knowledge work change quickly.
C)  Statistics from the U.S.Department of Labor confirm the rise of knowledge work.
D)  Jobs involving cognitive activity are becoming more prevalent than jobs involving physical activity.
E)  Knowledge work tends to be less fluid and dynamic in nature than physical work.F) B) and D)
G) D) and E)

Question 16

Given the increase in service jobs, explain the implications for job performance.

Accepted Answer

The increase in service jobs has a numbe...

Question 17

Which of the following is an organizational citizenship behavior?

Accepted Answer

A)  Civic virtue
B)  Courtesy
C)  Representing self-interests in a positive way to the public
D)  Sportsmanship
E)  Behaviors that benefit employees with excess workloadsF) B) and D)
G) C) and D)

Question 18

Citizenship behavior is defined as voluntary employee activities that may or may not be rewarded.

Accepted Answer

A) True 
 B)False

Question 19

Personal aggression is defined as hostile verbal and physical actions directed toward other employees.

Accepted Answer

A) True 
 B)False

Question 20

Captive Minds, an entrepreneurial organization, started a monthly journal "Lecture Day." The journal is dedicated to the aspiring businessmen to put forth their business ideas in an open forum.Feedback is given through the company website, which can be viewed by all employees.Colleagues, managers, and peers can give their constructive feedback without revealing their identity.The employees welcomed this idea as they were able to give feedback without hurting anyone's ego.Which of the following systems has the management successfully implemented?

Accepted Answer

A)  Forced ranking method
B)  Social networking system
C)  Behaviorally anchored rating scale
D)  Citizenship system
E)  Task performance systemF) D) and E)
G) C) and E)

Exam 2: Job Performance

Correct Answer
verified

Which of the following is an organizational citizenship behavior?

Correct Answer
verified

The _____ approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors.

Correct Answer
verified

In addition to being more cognitive, knowledge work tends to be more structured and static in nature.

Correct Answer
verified

The _____ approach uses critical incidents to create a measure that can be used to evaluate employee performance.

Correct Answer
verified

The management technique that assesses an employee's performance by directly assessing job performance behaviors is known as _____

Correct Answer
verified

Creative task performance is an expected behavior limited to jobs such as artist and inventor.

Correct Answer
verified

Organizational citizenship behaviors benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it.

Correct Answer
verified

Which of the following represents the bulk of the service job growth in the United States?

Correct Answer
verified

Given the increase in service jobs, explain the implications for job performance.

Correct Answer
verified
The increase in service jobs has a numbe...
View Answer

The electronic database used to identify the set of behaviors needed to define task performance is known as the:

Correct Answer
verified

Citizenship behaviors can be divided into the two main categories of:

Correct Answer
verified

There is _____ correlation between task performance and counterproductive behavior.

Correct Answer
verified

Charles finds an advertisement for an accountant's position at a local office.The advertisement mentions preparing, examining, and analyzing accounting records for accuracy and completeness as job responsibilities of the accountant's position.These job descriptions typically refer to:

Correct Answer
verified

Which of the following behaviors are forms of production deviance?

Correct Answer
verified

The short descriptions of effective and ineffective behaviors used to create an employee performance measurement instrument that managers can use to evaluate employee behavior are referred to as _____.

Correct Answer
verified

Which of the following statements about knowledge work is false?

Correct Answer
verified

Routine task performance involves employee responses to task demands that are novel, unusual, or, at the very least, unpredictable.

Correct Answer
verified

Citizenship behavior is defined as voluntary employee activities that may or may not be rewarded.

Correct Answer
verified

Personal aggression is defined as hostile verbal and physical actions directed toward other employees.

Correct Answer
verified

Exam 2: Job Performance

Correct AnswerverifiedShow Answer

Which of the following is an organizational citizenship behavior?

Correct AnswerverifiedShow Answer

The _____ approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors.

Correct AnswerverifiedShow Answer

In addition to being more cognitive, knowledge work tends to be more structured and static in nature.

Correct AnswerverifiedShow Answer

The _____ approach uses critical incidents to create a measure that can be used to evaluate employee performance.

Correct AnswerverifiedShow Answer

The management technique that assesses an employee's performance by directly assessing job performance behaviors is known as _____

Correct AnswerverifiedShow Answer

Creative task performance is an expected behavior limited to jobs such as artist and inventor.

Correct AnswerverifiedShow Answer

Organizational citizenship behaviors benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it.

Correct AnswerverifiedShow Answer

Which of the following represents the bulk of the service job growth in the United States?

Correct AnswerverifiedShow Answer

Given the increase in service jobs, explain the implications for job performance.

Correct AnswerverifiedThe increase in service jobs has a numbe...View AnswerShow Answer

The electronic database used to identify the set of behaviors needed to define task performance is known as the:

Correct AnswerverifiedShow Answer

Citizenship behaviors can be divided into the two main categories of:

Correct AnswerverifiedShow Answer

There is _____ correlation between task performance and counterproductive behavior.

Correct AnswerverifiedShow Answer

Charles finds an advertisement for an accountant's position at a local office.The advertisement mentions preparing, examining, and analyzing accounting records for accuracy and completeness as job responsibilities of the accountant's position.These job descriptions typically refer to:

Correct AnswerverifiedShow Answer

Which of the following behaviors are forms of production deviance?

Correct AnswerverifiedShow Answer

The short descriptions of effective and ineffective behaviors used to create an employee performance measurement instrument that managers can use to evaluate employee behavior are referred to as _____.

Correct AnswerverifiedShow Answer

Which of the following statements about knowledge work is false?

Correct AnswerverifiedShow Answer

Routine task performance involves employee responses to task demands that are novel, unusual, or, at the very least, unpredictable.

Correct AnswerverifiedShow Answer

Citizenship behavior is defined as voluntary employee activities that may or may not be rewarded.

Correct AnswerverifiedShow Answer

Personal aggression is defined as hostile verbal and physical actions directed toward other employees.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The increase in service jobs has a numbe...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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