Question 1

An employee refuses an employer's request to falsify the contents of a report to the EEOC.The employer subsequently discharges the worker for "not following orders." Identify the exception to the at-will-employment doctrine that the employee is like to choose when he/she files a wrongful discharge suit.

Accepted Answer

A)   Equal employment
B)   Public policy
C)   Implied contract
D)   Reverse discrimination
E)   Affirmative actionF) B) and E)
G) A) and E)

Question 2

_____ means pervasive low levels of satisfaction with all aspects of life,compared with other people's feelings.

Accepted Answer

A)   Negative affectivity
B)   Outplacement
C)   Expatriation
D)   Systemic discrimination
E)   Cognitive withdrawalF) D) and E)
G) A) and E)

Question 3

Personal dispositions do not play a role in creating job satisfaction.

Accepted Answer

A) True 
 B)False

Question 4

Marcus has just been discharged form his work after the company he was working for started downsizing.Confused about his state of joblessness,Marcus threatens to sue the company for reparations.Which of the following programs can help the company from facing such situations from exiting employees?

Accepted Answer

A)   Outplacement counseling
B)   Employee assistance program
C)   Benchmarking
D)   Progressive disciplining programs
E)   ExpatriationF) All of the above
G) B) and E)

Question 5

The decision reached in a(n) _____ is binding upon both parties.

Accepted Answer

A)   peer review
B)   mediation
C)   open-door
D)   arbitration
E)   outplacement counselingF) B) and D)
G) C) and D) D

Question 6

____ is a process for resolving disputes by taking them to a panel composed of representatives from the organization at the same levels as the people in the dispute.

Accepted Answer

A)   Outplacement counseling
B)   Mediation
C)   Carve-out
D)   Arbitration
E)   Peer reviewF) All of the above
G) A) and B)

Question 7

The two primary sets of people in an organization who most affect job satisfaction are co-workers and customers.

Accepted Answer

A) True 
 B)False

Question 8

When in situations they dislike,employees with positive core self-evaluation tend to:

Accepted Answer

A)   experience high job dissatisfaction.
B)   blame other people for their problems.
C)   seek change in socially acceptable ways.
D)   act aggressively toward others.
E)   experience feelings of anger, guilt, and nervousness more than others.F) B) and C)
G) A) and E)

Question 9

In the role analysis technique,role occupant refers to:

Accepted Answer

A)   the person who is hiring the employee for a particular role in the organization.
B)   the employee who fills a role in the organization.
C)   the people who will directly interact with the employee filling a new role in the organization.
D)   the people who have written guidelines for a new role in the organization.
E)   the employees who are assigned the task to write expectations from a new role in the organization.F) A) and B)
G) C) and E)

Question 10

People's perception of _____ is their judgment that fair methods were used to determine the consequences an employee receives.

Accepted Answer

A)   interactional justice
B)   expatriation
C)   outcome fairness
D)   procedural justice
E)   labor law postingF) C) and D)
G) A) and B)

Question 11

When employees cannot work with management to make changes,they may engage in ____,taking their charges to the media in the hope that if the public learns about the situation,the organization will be forced to change.

Accepted Answer

A)   scapegoating
B)   progressive discipline
C)   class actions
D)   media manipulation
E)   whistle-blowingF) A) and E)
G) A) and D)

Question 12

Employees can sue employers for wrongful discharge only if the employee was contracted under an employment-at-will.

Accepted Answer

A) True 
 B)False

Question 13

According to this principle of discipline,discipline should give clear warning and following up with consistent,objective,immediate consequences.Identify the principle.

Accepted Answer

A)   Per se rule
B)   Laissez faire rule
C)   Fundamental attribution rule
D)   Progressive discipline
E)   Hot-stove ruleF) None of the above
G) B) and C)

Question 14

As a predictor of job dissatisfaction,nothing surpasses:

Accepted Answer

A)   the nature of the task itself.
B)   the geographical location of the firm.
C)   negative affectivity.
D)   relationships with co-workers.
E)   negative self-evaluations.F) A) and C)
G) C) and D)

Question 15

Outcome fairness involves the ends of a discipline process,while procedural and interactional justice focus on the means to those ends.

Accepted Answer

A) True 
 B)False

Question 16

In terms of job dissatisfaction,an employee who calls in sick or arrives to work late is engaging in:

Accepted Answer

A)   behavior change.
B)   job coasting.
C)   physical job withdrawal.
D)   whistle-blowing.
E)   emotional withdrawal.F) A) and E)
G) C) and D)

Question 17

Distinguish between involuntary and voluntary turnover,and give examples of each.

Accepted Answer

Organizations must try to ensure that go...

Question 18

Open-door policy,and mediation are generally steps within:

Accepted Answer

A)   the strategy decision-making process.
B)   the alternative dispute resolution system.
C)   the collective bargaining system.
D)   the fair representation policy.
E)   the performance appraisal program.F) C) and D)
G) A) and B) B

Question 19

The _____ type of alternate dispute resolution works only to the degree that employees trust management and managers who hear complaints listen and are able to act.

Accepted Answer

A)   employee carve-out
B)   behavioral modeling
C)   open-door policy
D)   fair representation
E)   peer review systemF) A) and B)
G) All of the above C

Question 20

Under the Americans with Disabilities Act,an employer may need to grant a clinically depressed employee time off or a flexible schedule to accommodate treatment.

Accepted Answer

A) True 
 B)False

Exam 10: Separating and Retaining Employees

Correct Answer
verified

_____ means pervasive low levels of satisfaction with all aspects of life,compared with other people's feelings.

Correct Answer
verified

Personal dispositions do not play a role in creating job satisfaction.

Correct Answer
verified

Marcus has just been discharged form his work after the company he was working for started downsizing.Confused about his state of joblessness,Marcus threatens to sue the company for reparations.Which of the following programs can help the company from facing such situations from exiting employees?

Correct Answer
verified

The decision reached in a(n) _____ is binding upon both parties.

Correct Answer
verified
D

____ is a process for resolving disputes by taking them to a panel composed of representatives from the organization at the same levels as the people in the dispute.

Correct Answer
verified

The two primary sets of people in an organization who most affect job satisfaction are co-workers and customers.

Correct Answer
verified

When in situations they dislike,employees with positive core self-evaluation tend to:

Correct Answer
verified

In the role analysis technique,role occupant refers to:

Correct Answer
verified

People's perception of _____ is their judgment that fair methods were used to determine the consequences an employee receives.

Correct Answer
verified

When employees cannot work with management to make changes,they may engage in ____,taking their charges to the media in the hope that if the public learns about the situation,the organization will be forced to change.

Correct Answer
verified

Employees can sue employers for wrongful discharge only if the employee was contracted under an employment-at-will.

Correct Answer
verified

According to this principle of discipline,discipline should give clear warning and following up with consistent,objective,immediate consequences.Identify the principle.

Correct Answer
verified

As a predictor of job dissatisfaction,nothing surpasses:

Correct Answer
verified

Outcome fairness involves the ends of a discipline process,while procedural and interactional justice focus on the means to those ends.

Correct Answer
verified

In terms of job dissatisfaction,an employee who calls in sick or arrives to work late is engaging in:

Correct Answer
verified

Distinguish between involuntary and voluntary turnover,and give examples of each.

Correct Answer
verified
Organizations must try to ensure that go...
View Answer

Open-door policy,and mediation are generally steps within:

Correct Answer
verified
B

The _____ type of alternate dispute resolution works only to the degree that employees trust management and managers who hear complaints listen and are able to act.

Correct Answer
verified
C

Under the Americans with Disabilities Act,an employer may need to grant a clinically depressed employee time off or a flexible schedule to accommodate treatment.

Correct Answer
verified

Exam 10: Separating and Retaining Employees

Correct AnswerverifiedShow Answer

_____ means pervasive low levels of satisfaction with all aspects of life,compared with other people's feelings.

Correct AnswerverifiedShow Answer

Personal dispositions do not play a role in creating job satisfaction.

Correct AnswerverifiedShow Answer

Marcus has just been discharged form his work after the company he was working for started downsizing.Confused about his state of joblessness,Marcus threatens to sue the company for reparations.Which of the following programs can help the company from facing such situations from exiting employees?

Correct AnswerverifiedShow Answer

The decision reached in a(n) _____ is binding upon both parties.

Correct AnswerverifiedD

____ is a process for resolving disputes by taking them to a panel composed of representatives from the organization at the same levels as the people in the dispute.

Correct AnswerverifiedShow Answer

The two primary sets of people in an organization who most affect job satisfaction are co-workers and customers.

Correct AnswerverifiedShow Answer

When in situations they dislike,employees with positive core self-evaluation tend to:

Correct AnswerverifiedShow Answer

In the role analysis technique,role occupant refers to:

Correct AnswerverifiedShow Answer

People's perception of _____ is their judgment that fair methods were used to determine the consequences an employee receives.

Correct AnswerverifiedShow Answer

When employees cannot work with management to make changes,they may engage in ____,taking their charges to the media in the hope that if the public learns about the situation,the organization will be forced to change.

Correct AnswerverifiedShow Answer

Employees can sue employers for wrongful discharge only if the employee was contracted under an employment-at-will.

Correct AnswerverifiedShow Answer

According to this principle of discipline,discipline should give clear warning and following up with consistent,objective,immediate consequences.Identify the principle.

Correct AnswerverifiedShow Answer

As a predictor of job dissatisfaction,nothing surpasses:

Correct AnswerverifiedShow Answer

Outcome fairness involves the ends of a discipline process,while procedural and interactional justice focus on the means to those ends.

Correct AnswerverifiedShow Answer

In terms of job dissatisfaction,an employee who calls in sick or arrives to work late is engaging in:

Correct AnswerverifiedShow Answer

Distinguish between involuntary and voluntary turnover,and give examples of each.

Correct AnswerverifiedOrganizations must try to ensure that go...View AnswerShow Answer

Open-door policy,and mediation are generally steps within:

Correct AnswerverifiedB

The _____ type of alternate dispute resolution works only to the degree that employees trust management and managers who hear complaints listen and are able to act.

Correct AnswerverifiedC

Under the Americans with Disabilities Act,an employer may need to grant a clinically depressed employee time off or a flexible schedule to accommodate treatment.

Correct AnswerverifiedShow Answer

Correct Answer
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D

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
Organizations must try to ensure that go...
View Answer

Correct Answer
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B

Correct Answer
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C

Correct Answer
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