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Exam 12: Power,influence,and Politics

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Question 51

True/False

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Rational persuasion,consultation,collaboration,and inspirational appeals are most effective at building commitment.

A) True
B) False

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Question 52

Multiple Choice

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Noreen is extremely happy to be working at QBiz.They are a socially conscious,community-focused company.Noreen knows that her goals align with those of her manager,team,and employer.Noreen has ________ in relation to her company.

A) impact
B) meaning
C) self-determination
D) competence
E) significance

F) B) and E)
G) A) and B)

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Question 53

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______ power is the type of influence a person exercises because of the job he or she holds.

Charlotte wants to get a good job after graduation.She is well aware that making a good impression is critical in getting the position she wants.Competition is fierce for good jobs these days. What is impression management? What should Charlotte do to create a positive first impression? Why are initial impressions important to managers?

__________ is most likely to build commitment,as opposed to compliance or resistance.

Sandy works freelance for a large publishing company.The company offers her a full-time job.Sandy had previously worked for a large company and was "turned off" by the office politics.She knows it can be difficult to get things done.On the other hand,she doesn't want to discount the benefits of a steady paycheck and benefits. Assuming Sandy takes the job,how can she avoid the bad organization politics and take advantage of the good?

People who do what is required,exert no extra effort,and provide no extra input are said to be resisting.

Individuals or organizations have _______ power if they can obtain compliance by promising or delivering positive reinforcement.

What does an individual's source of "politicalness" stem from? What should determine an individual's degree of "politicalness"?

Your grade in organizational behavior is composed of 30 percent teamwork.Your professor grades all teams' assignments and gives all team members the same grade.The semester is half over and you find that you are doing more than your share of the work and your team's project grades have averaged 90 percent,75 percent,83 percent,and 60 percent.You just received the last assignment grade of 60 percent and are wondering what you can do to improve the team's performance. The five members of your team were randomly selected.You had never met three of these people and had limited interaction with the fourth,a woman named Tracy.Two of the most outspoken members of the team are male and belong to the same fraternity.You and Tracy believe that these two are not doing their share of the work.They also have limited experience with topics in OB because they have no work experience and are accounting majors.You have not discussed workload issues with them. The fifth member of your team,Zhauli,has good experience when it comes to OB issues as he previously worked in human resources for several years.Just the same,he is from China and lacks confidence expressing his opinions in English.His lack of speaking up is reinforced by the fact he is introverted. Your team has not created a charter and it constantly argues over who is going to run meetings and make project assignments.No one is accepted as the team leader.You find that you and Tracy are in conflict with the two fraternity brothers.You spoke with your professor about this and she told you to try working it out as team.She prefers that the team find a solution on its own. You just learned that the two fraternity brothers also went to see the professor and blamed you and Tracy for the team's poor performance.They asked the professor whether they could be graded separately from the other team members.The syllabus does not accommodate such a request.These two team members do not know that you are aware of what they did. Using the 3-Step Problem-Solving Approach and the Organizing Framework,how would you handle this differently in the future.Moving forward,how can you improve your chances of this type of merger?

Fiona used an influence tactic on Gerald and got him to enthusiastically agree to her proposal.Gerald demonstrated initiative and persistence while completing the assignment.This is an example of

John leads a team of 10 salespersons.He informs the team that the first member to achieve the year's target will be sent on an all-expenses-paid holiday to the Grand Canyon National Park.John is demonstrating __________ power.

Carl needs a day off from his work.But he is apprehensive that David,his manager,will not grant the leave.Carl knows that David wants to shed a few pounds and has been hitting the gym for the past month.Before asking for the leave,Carl compliments David on his build and physique.It comes as no surprise to Carl that David grants him the leave! What kind of an influence tactic did Carl use?

Terry is promoted to manager of the Hong Kong branch of his clothing manufacturer.In Texas,he was able to come to work in jeans and boots.But in Hong Kong,anyone in a leadership role needs to control and maintain the impression.Terry will have to wear a nice suit,carry a briefcase,and act in a professional manner.What does this scenario reflect?