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Exam 14: Communicating in the Digital Age

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Question 31

Multiple Choice

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Which of the following statements about nonverbal communication is true?

A) Leaning backward conveys defensiveness.
B) A smile conveys the same meaning across the world.
C) Norms for touching are the same across cultures.
D) Folding one's arms is a way of communicating immediacy.
E) Eye contact conveys emotion.

F) B) and E)
G) A) and D)

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Question 32

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Illegible handwriting is an example of "noise" in the communication process.

A) True
B) False

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Question 33

Multiple Choice

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Sender barriers, encoding barriers, and decoding barriers are examples of a _____ barrier.

John, a regional sales manager, made five telephone calls to a potential customer within four days. None of the calls were returned. John finally gave up trying to make the sales call. John is a victim of a _____ barrier.

A desire to experience new and different things typically takes precedence over long-term commitments for the internet generation.

One characteristic of good listeners is that they _____.

According to the contingency model for selecting media, which of the following choices falls into the overload zone?

Listening skills can be improved by allowing others to finish speaking before taking your turn.

Inconsistencies between nonverbal signals and verbal messages create noise and promote miscommunication.

As director of compensation at a large manufacturing firm, it is Henry's responsibility to ensure that employees are properly compensated according to a biweekly time schedule. Many of Henry's employees choose to have their pay checks automatically deposited into their designated bank accounts. However, it is still necessary to inform these workers that their pay has been properly deposited. Which of the following communication medium should Henry choose to convey this information?

A two-way face-to-face conversation has the lowest media richness.

Mark is holding Tom responsible for the company's past performance and wants to discuss the future goals with him. While communicating with Tom, Mark maintains glaring eye contact, talks in a loud voice, uses swear words and threats to let Tom understand that if he does not deliver, he will be fired. Which of the following styles of communication is Mark displaying here?

Jargon is an example of a personal barrier.

A(n) _____ communication style is expressive and self-enhancing at the expense of others.

_____ entails translating thoughts into a code or language that can be understood by others.

Sharon is the Director of Human Resources at a company that is undergoing a merger with another organization. As a result of the merger, a portion of the combined workforce will be laid off. Sharon understands that even with a lucrative severance package, the news will adversely affect the lives of these employees. Therefore, she wants to break the news to them in a sensitive manner so as to maintain the company's image. Which of the following is the most appropriate communication medium to use in this situation?

The _____ model of communication is based on the belief that a receiver creates the meaning of a message in his or her mind, and the receiver's interpretation of the message may differ from the message intended by the sender.

Eye contact regulates the flow of communication by signaling the beginning and end of conversation.

Formal communication occurs only through vertical channels.

_____ is a nonverbal body movement that communicates defensiveness.