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United Motors is facing shortage of funds and has decided to implement the piece-rate system of payment.This way the workers who perform better will get higher wages and it would not be a huge burden on the company's bank account.Which of the following methods of reinforcement schedules has United Motors implemented?


A) Continuous
B) Fixed interval
C) Variable ratio
D) Variable interval
E) Fixed ratio

F) A) and B)
G) B) and E)

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Define the term heuristic.

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Heuristics are simple,efficien...

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A slot machine is an example of a _____ reinforcement schedule.


A) continuous
B) fixed interval
C) fixed ratio
D) variable interval
E) variable ratio

F) C) and D)
G) A) and E)

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_____ occurs when an unwanted outcome is removed following a desired behavior.


A) Reverse discrimination
B) Retribution
C) Extinction
D) Punishment
E) Negative reinforcement

F) A) and E)
G) A) and D)

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Learning has a weak positive effect on commitment.

A) True
B) False

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Which of the following is the first step in the behavior modeling process?


A) Reinforcement
B) Production processes
C) Attentional processes
D) Retention processes
E) Extinction

F) A) and B)
G) None of the above

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Which two contingencies of reinforcement are designed to decrease undesired behaviors?


A) Punishment and extinction
B) Positive reinforcement and punishment
C) Punishment and negative reinforcement
D) Positive reinforcement and negative reinforcement
E) Negative reinforcement and extinction

F) B) and D)
G) A) and E)

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Escalation of commitment refers to the decision to continue to follow a failing course of action.

A) True
B) False

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The notion that decision makers simply do not have the ability or resources to process all available information and alternatives to make an optimal decision refers to:


A) management by exception.
B) communities of practice.
C) bounded rationality.
D) projection bias.
E) structure bias.

F) A) and C)
G) A) and B)

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Organizations impart certain types of knowledge to employees through formal training whereas some forms of information cannot be communicated through such trainings.Identify and compare the two types of knowledge these information represent.

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Explicit knowledge is relatively easily ...

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A salaried paycheck is an example of _____ reinforcement schedule whereas piece-rate pay is an example of _____ reinforcement schedule.


A) continuous; fixed interval
B) fixed interval; fixed ratio
C) variable ratio; variable interval
D) variable interval; fixed ratio
E) fixed ratio; continuous

F) B) and E)
G) D) and E)

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Learning is moderately correlated with task performance.

A) True
B) False

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Which of these occurs when an unwanted outcome follows an unwanted behavior?


A) Reverse discrimination
B) Neutral reinforcement
C) Punishment
D) Extinction
E) Positive reinforcement

F) A) and C)
G) B) and C)

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Tacit knowledge is the kind of information that can be easily communicated during training sessions or using written manuals.

A) True
B) False

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Lucy just moved to New York on a job assignment.Lucy got herself a map of the city and various other guides on restaurants,fitness centers,libraries,and theaters.Lucy learns about New York by studying these materials.Lucy acquires _____ knowledge by learning this way.


A) consensus-based
B) tacit
C) explicit
D) intuition-based
E) inherent

F) A) and E)
G) D) and E)

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Framing is the tendency to judge things erroneously based on a reference that is near to them.

A) True
B) False

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_____ are simple,efficient,rules of thumb that allow us to make decisions more easily.


A) Heuristics
B) Perceptions
C) Self-fulfilling prophecies
D) Climates of transfer
E) Attributions

F) C) and D)
G) B) and E)

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Albert is the manager of a large retail store.He has the authority to appoint employees in the store.The store does not have a specialized human resource executive and Albert himself conducts selection interviews.Albert has not received any training on selection and recruitment.This often leads to selection errors.


A) Anchoring
B) Recency
C) Framing
D) Representativeness
E) False consensus

F) B) and C)
G) A) and E)

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Discuss the steps an organization can take to foster learning.Provide an example of each.

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Traditional training and knowledge trans...

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Explicit knowledge is what employees can typically learn only through experience.

A) True
B) False

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