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Self-regulation refers to


A) governmental guidelines that suggest what is legal and ethical and what is not.
B) a self-imposed set of rules set by a specific industry watchdog group that dictates legal and ethical behaviors.
C) an alternative to government control where an industry attempts to police itself.
D) voluntary compliance to governmental rules and regulations set for a specific industry.
E) a set of rules created and enforced by the FTC to which all members of an industry voluntarily agree to comply.

F) A) and D)
G) All of the above

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Which of these laws came about as a response to the 1960s grassroots movement known as consumerism?


A) Robinson-Patman Act
B) Clayton Act
C) Digital Millennium Copyright Act
D) FTC Act
E) Consumer Product Safety Act

F) A) and E)
G) C) and E)

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Identify the five environmental forces that affect an organization, and explain using the coffee industry as an example. What might you predict would be the future of the coffee industry.

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Environmental trends typically arise fro...

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Americans born between 1977 and 1994 are referred to as


A) Generation X.
B) baby boomers.
C) Generation Y.
D) baby busters.
E) Generation Z.

F) C) and D)
G) A) and B)

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Facebook has approximately what fraction of the world's population as customers?


A) one-half
B) one-third
C) one-quarter
D) one-fifth
E) one-seventh

F) B) and D)
G) A) and E)

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Publishers were surprised by the dramatic success of the book Fifty Shades of Grey and believe that it will likely generate a fresh cycle of female-targeted romances packaged for the mainstream reader. This is an example of __________ force impacting the marketing environment.


A) an economic
B) a competitive
C) a technological
D) a social
E) a regulatory

F) B) and D)
G) B) and C)

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All of the following are time periods that the U.S. economy experienced a period of recession except


A) 1973-1975.
B) 1981-1982.
C) 1990-1991.
D) 2007-2009.
E) 2010-2013.

F) A) and B)
G) A) and C)

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Younger members of Generation Y are idealistic and eager to get started as a force for good. One way they hope to achieve their goal is through


A) environmental responsibility.
B) political activism.
C) intergenerational dialogue.
D) fiscal conservatism.
E) educational reform.

F) A) and E)
G) None of the above

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In __________ economy, the cost to produce and buy products and services escalates as prices increase.


A) an inflationary
B) an expansionary
C) a deflationary
D) a recessionary
E) a depressive

F) D) and E)
G) A) and B)

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The first major federal legislation passed to encourage competition in the United States was the


A) Sherman Antitrust Act.
B) Lanham Act.
C) Federal Trade Commission Act.
D) Robinson-Patman Act.
E) Clayton Act.

F) A) and B)
G) A) and E)

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The name given to the generational cohort who are described as self-reliant, supportive of racial and ethnic diversity, and better educated than previous generations is


A) Generation Z.
B) Generation Y.
C) millennials.
D) Generation X.
E) baby boomers.

F) A) and C)
G) A) and B)

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The use of coupons is a frequently used marketing tactic for which form of competition?


A) pure competition
B) cross-market competition
C) an oligopoly
D) a monopoly
E) monopolistic competition

F) A) and B)
G) B) and D)

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The first major federal legislation passed to forbid contracts, combinations, or conspiracies in restraint of trade in the United States was the


A) Lanham Act.
B) Sherman Antitrust Act.
C) Federal Trade Commission Act.
D) Robinson-Patman Act.
E) Clayton Act.

F) A) and E)
G) All of the above

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Environmental scanning refers to


A) assessing any possible negative impact a firm's activities might have on the local ecology.
B) continually acquiring information on events occurring outside the organization to identify and interpret potential trends.
C) setting up a regular schedule to assess the performance of different divisions within a firm.
D) initiating an internal talent search to identify employees who can think "outside the box" to generate solutions to marketing problems caused by changes in the marketing environment.
E) requiring all employees to spend time outside the office to avoid the "ivory tower" syndrome.

F) D) and E)
G) A) and E)

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F. Hoffman-LaRoche Ltd. and BASF AG, two international pharmaceutical companies, were ordered to pay $725 million in fines for plotting to raise and fix prices of vitamins used in virtually every home in the United States. This is an example of how __________ forces affect the marketing environment.


A) economic
B) ecological
C) technological
D) social
E) regulatory

F) A) and B)
G) None of the above

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The best-known self-regulatory group is the __________, which is a voluntary alliance of companies whose goal is to help maintain fair practices.


A) U.S. Department of Justice
B) National Chamber of Commerce
C) Better Business Bureau
D) Federal Trade Commission
E) National Federation of Independent Business

F) C) and D)
G) B) and E)

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The generational cohort known as __________ was born during the baby bust era when the number of children born each year was declining.


A) Generation Z
B) Generation Y
C) millennials
D) Generation X
E) baby boomers

F) B) and D)
G) A) and E)

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The social forces in the environment include the __________ of the population and its culture.


A) living standards
B) social classes
C) cohorts
D) ethics
E) demographic characteristics

F) A) and B)
G) A) and E)

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The generation of children born between 1977 and 1994 is sometimes referred to as


A) echo busters.
B) baby busters.
C) the lost generation.
D) the baby boomerang.
E) the millennials.

F) A) and B)
G) A) and C)

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The Sierra Club is the oldest continuously operating environmental organization. By 2001, its growth had plateaued. To rekindle interest in the organization, its members elected a new 23-year-old president who promised to use MTV artists to create public service announcements about the organization targeting his generational cohort, who are members of


A) Generation X.
B) Generation Y.
C) Generation Z.
D) baby busters.
E) baby boomers.

F) A) and B)
G) A) and E)

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