Question 1

Which of the following statements about leadership styles is most accurate?

Accepted Answer

A)   A manager should choose one style and use it consistently.
B)   Managers have no control over the leadership style they use.
C)   Effective managers often use a variety of leadership styles.
D)   Managers should always start with an autocratic style, but can gradually switch to a more democratic approach if workers earn their trust.E) B) and C)
F) A) and D)

Question 2

Tactical planning is concerned with:

Accepted Answer

A)   determining the best way to cope with an emergency situation.
B)   developing detailed strategies about what is to be done, who is to do it, and how it is to be done.
C)   devising temporary courses of action to be used if the primary plans do not achieve the desired results.
D)   setting long-run goals that will govern the general course of the organization for years.E) None of the above
F) A) and B)

Question 3

Pam is a sales manager for Paradise Beauty Products. She has told her sales people that she expects each of them to increase their customer contacts by at least 5% in the next month. Pam has set a(n) :

Accepted Answer

A)   procedural policy.
B)   functional objective.
C)   policy guide.
D)   performance standard.E) A) and D)
F) A) and C)

Question 4

Strategic planning determines the major goals of the organization.

Accepted Answer

A) True 
 B)False

Question 5

Staffing involves recruiting, hiring, motivating, and retaining the best people available for the organization.

Accepted Answer

A) True 
 B)False

Question 6

A chief operating officer (COO)  would be classified as part of a firm's:

Accepted Answer

A)   primary management.
B)   middle management.
C)   top management.
D)   first-line management.E) A) and C)
F) All of the above

Question 7

A customer-oriented firm should focus exclusively on satisfying its internal customers.

Accepted Answer

A) True 
 B)False

Question 8

A vision is the overall explanation of why an organization exists and where it is trying to head.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following goals best describes today's view of the organizing function? Organizing today focuses on:

Accepted Answer

A)   achieving unified opinions from a diversified workforce.
B)   designing the organization around the customer.
C)   simplifying the process of measuring outcomes related to performance standards.
D)   developing the most efficient strategic plans for the firm.E) A) and D)
F) B) and C)

Question 10

Today's progressive organizations are designed around the needs of the customer. The idea is to organize systems to be responsive to customer needs.

Accepted Answer

A) True 
 B)False

Question 11

According to the Reaching Across Our Borders box, business leaders must strive to thoroughly understand a nation's culture and respect its strengths and challenges in order to be successful in the global market.

Accepted Answer

A) True 
 B)False

Question 12

Rob intends to major in accounting because he is confident that an ability to read and interpret financial and accounting data is the way to get to the top in business. Rob seems to be concerned with developing his:

Accepted Answer

A)   technical skills.
B)   verbal skills.
C)   qualitative skills.
D)   conceptual skills.E) A) and B)
F) B) and C)

Question 13

One difference between managers and leaders is that managers strive to achieve stability while leaders embrace change.

Accepted Answer

A) True 
 B)False

Question 14

Middle managers usually are responsible for tactical planning and controlling.

Accepted Answer

A) True 
 B)False

Question 15

__________ is the management function that involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives

Accepted Answer

A)   Controlling
B)   Outsourcing
C)   Organizing
D)   CoordinatingE) None of the above
F) All of the above

Question 16

The level of management that is directly responsible for assigning specific jobs to workers and evaluating their daily performance is called:

Accepted Answer

A)   primary management.
B)   middle management.
C)   supervisory management.
D)   secondary management.E) C) and D)
F) B) and D)

Question 17

Beth has spent the last two hours going over some consumer surveys to see how well her company is achieving its goal of improving customer satisfaction. Beth's efforts are an example of the controlling function of management.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following persons is most likely to be involved in strategic planning?

Accepted Answer

A)   chief executive officer
B)   electrical shop supervisor
C)   budget analyst
D)   advertising managerE) C) and D)
F) None of the above

Question 19

The first step in controlling consists of:

Accepted Answer

A)   issuing orders and explaining routines.
B)   setting clear performance standards.
C)   establishing a clear chain of command.
D)   assigning workers to perform specific tasks.E) A) and B)
F) All of the above

Question 20

Human relations skills include those associated with leadership, coaching, morale building and supportiveness.

Accepted Answer

A) True 
 B)False

Exam 7: Management and Leadership

One difference between managers and leaders is that managers strive to achieve stability while leaders embrace change.

Correct AnswerverifiedShow Answer

Rob intends to major in accounting because he is confident that an ability to read and interpret financial and accounting data is the way to get to the top in business. Rob seems to be concerned with developing his:

Correct AnswerverifiedShow Answer

__________ is the management function that involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives

Correct AnswerverifiedShow Answer

Staffing involves recruiting, hiring, motivating, and retaining the best people available for the organization.

Correct AnswerverifiedShow Answer

Which of the following statements about leadership styles is most accurate?

Correct AnswerverifiedShow Answer

Tactical planning is concerned with:

Correct AnswerverifiedShow Answer

A chief operating officer (COO) would be classified as part of a firm's:

Correct AnswerverifiedShow Answer

Which of the following goals best describes today's view of the organizing function? Organizing today focuses on:

Correct AnswerverifiedShow Answer

A vision is the overall explanation of why an organization exists and where it is trying to head.

Correct AnswerverifiedShow Answer

Which of the following persons is most likely to be involved in strategic planning?

Correct AnswerverifiedShow Answer

Pam is a sales manager for Paradise Beauty Products. She has told her sales people that she expects each of them to increase their customer contacts by at least 5% in the next month. Pam has set a(n) :

Correct AnswerverifiedShow Answer

Today's progressive organizations are designed around the needs of the customer. The idea is to organize systems to be responsive to customer needs.

Correct AnswerverifiedShow Answer

The first step in controlling consists of:

Correct AnswerverifiedShow Answer

Human relations skills include those associated with leadership, coaching, morale building and supportiveness.

Correct AnswerverifiedShow Answer

Beth has spent the last two hours going over some consumer surveys to see how well her company is achieving its goal of improving customer satisfaction. Beth's efforts are an example of the controlling function of management.

Correct AnswerverifiedShow Answer

Strategic planning determines the major goals of the organization.

Correct AnswerverifiedShow Answer

A customer-oriented firm should focus exclusively on satisfying its internal customers.

Correct AnswerverifiedShow Answer

According to the Reaching Across Our Borders box, business leaders must strive to thoroughly understand a nation's culture and respect its strengths and challenges in order to be successful in the global market.

Correct AnswerverifiedShow Answer

The level of management that is directly responsible for assigning specific jobs to workers and evaluating their daily performance is called:

Correct AnswerverifiedShow Answer

Middle managers usually are responsible for tactical planning and controlling.

Correct AnswerverifiedShow Answer

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