Question 1

The balanced scorecard,developed by Kaplan and Norton,helps to integrate ______.

Accepted Answer

A)   financial analysis and the reputation of a firm
B)   intangible resources and operational measures
C)   financial analysis and stakeholder perspectives
D)   short-term perspectives and strategic positioningE) A) and C)
F) None of the above

Question 2

Primary activities contribute to the physical creation of a product or service,its sale and transfer to the buyer,and its service after the sale.

Accepted Answer

A) True 
 B)False

Question 3

Tangible resources are assets that are relatively easy to identify such as financial and physical assets.

Accepted Answer

A) True 
 B)False

Question 4

Path dependency has no impact on the inimitability of resources.

Accepted Answer

A) True 
 B)False

Question 5

XYZ Corp.is focusing on the objective of low-cost,high quality,on-time production by minimizing idle productive facilities and workers.The XYZ Corp.is taking advantage of a __________ system.

Accepted Answer

A)   Last In, First Out (LIFO) 
B)   First In, First Out (FIFO) 
C)   Just-In-Time (JIT) 
D)   Highly mechanizedE) A) and C)
F) A) and D)

Question 6

Managers should focus their attention on interrelationships among value-chain activities within the firm,NOT on relationships among activities within the firm and other organizations (such as suppliers and customers).

Accepted Answer

A) True 
 B)False

Question 7

Products and services that are difficult to imitate help firms sustain their profitability.

Accepted Answer

A) True 
 B)False

Question 8

An important implication of the balanced scorecard is that managers need NOT look at their job as primarily balancing stakeholder demands.

Accepted Answer

A) True 
 B)False

Question 9

Ratios that reflect whether or not a firm is efficiently using its resources are known as

Accepted Answer

A)   leverage ratios
B)   turnover ratios
C)   liquidity ratios
D)   profitability ratiosE) All of the above
F) B) and D)

Question 10

Establishing a customer service hotline to handle customer complaints would be considered a primary activity in value-chain analysis.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not an advantage of Just-In-Time inventory systems?

Accepted Answer

A)   reduced raw material storage costs
B)   minimized idle production facilities and workers
C)   reduced dependence on suppliers
D)   reduced work-in-process inventoriesE) None of the above
F) A) and D)

Question 12

Dell lost its competitive advantage by 2009 in part because it placed its efforts on operational excellence to the exclusion of reinvention,according to Inder Sidhu.

Accepted Answer

A) True 
 B)False

Question 13

Explain the four attributes that a resource must have to provide a firm with a sustainable competitive advantage.

Accepted Answer

In order for a resource to provide a fir...

Question 14

Advertising is a __________ activity.Supply of replacement parts is a __________ activity.

Accepted Answer

A)   support; primary
B)   support; secondary
C)   primary; support
D)   primary; primaryE) C) and D)
F) A) and D)

Question 15

Human resource management consists of activities involved in the recruiting,hiring,training,development,and compensation of all types of personnel.It supports _______________.

Accepted Answer

A)   only individual primary activities
B)   both individual primary and support activities and the entire value chain
C)   only individual support activities
D)   mostly support activities but does have some impact on primary activitiesE) B) and C)
F) C) and D)

Question 16

In considering the business from the internal business perspective using the balanced scorecard,customer-based measures must be translated into indicators of what the firm must do internally to meet customer expectations.

Accepted Answer

A) True 
 B)False

Question 17

In assessing its primary activities,an airline would examine ___________.

Accepted Answer

A)   baggage handling
B)   employee training programs
C)   criteria for lease versus purchase decisions
D)   the effectiveness of its lobbying activitiesE) All of the above
F) A) and B)

Question 18

Customer service includes ________.

Accepted Answer

A)   product promotion
B)   parts supply
C)   product distribution
D)   procurement of critical suppliesE) A) and D)
F) A) and C)

Question 19

Which of the following examples demonstrates how successful organizations manage their primary activities?

Accepted Answer

A)   Motorola has revised its compensation system to reward employees who learn a variety of skills.
B)   Hewlett Packard has cut lead time from five days to one by employing JIT inventory management.
C)   National Steel improved its efficiency by reducing the number of job classifications.
D)   Wal-Mart implemented a sophisticated information system that resulted in reduced inventory carrying costs and shortened customer response times.E) None of the above
F) All of the above

Question 20

Employee exit cost is a factor that can increase employee bargaining power and help him or her appropriate profits of the firm.

Accepted Answer

A) True 
 B)False

Exam 3: Assessing the Internal Environmentof the Firm

Primary activities contribute to the physical creation of a product or service,its sale and transfer to the buyer,and its service after the sale.

Correct AnswerverifiedShow Answer

In considering the business from the internal business perspective using the balanced scorecard,customer-based measures must be translated into indicators of what the firm must do internally to meet customer expectations.

Correct AnswerverifiedShow Answer

Managers should focus their attention on interrelationships among value-chain activities within the firm,NOT on relationships among activities within the firm and other organizations (such as suppliers and customers).

Correct AnswerverifiedShow Answer

Tangible resources are assets that are relatively easy to identify such as financial and physical assets.

Correct AnswerverifiedShow Answer

Employee exit cost is a factor that can increase employee bargaining power and help him or her appropriate profits of the firm.

Correct AnswerverifiedShow Answer

XYZ Corp.is focusing on the objective of low-cost,high quality,on-time production by minimizing idle productive facilities and workers.The XYZ Corp.is taking advantage of a __________ system.

Correct AnswerverifiedShow Answer

An important implication of the balanced scorecard is that managers need NOT look at their job as primarily balancing stakeholder demands.

Correct AnswerverifiedShow Answer

Establishing a customer service hotline to handle customer complaints would be considered a primary activity in value-chain analysis.

Correct AnswerverifiedShow Answer

Products and services that are difficult to imitate help firms sustain their profitability.

Correct AnswerverifiedShow Answer

Which of the following examples demonstrates how successful organizations manage their primary activities?

Correct AnswerverifiedShow Answer

Which of the following is not an advantage of Just-In-Time inventory systems?

Correct AnswerverifiedShow Answer

Human resource management consists of activities involved in the recruiting,hiring,training,development,and compensation of all types of personnel.It supports _______________.

Correct AnswerverifiedShow Answer

Customer service includes ________.

Correct AnswerverifiedShow Answer

Advertising is a __________ activity.Supply of replacement parts is a __________ activity.

Correct AnswerverifiedShow Answer

The balanced scorecard,developed by Kaplan and Norton,helps to integrate ______.

Correct AnswerverifiedShow Answer

Path dependency has no impact on the inimitability of resources.

Correct AnswerverifiedShow Answer

Dell lost its competitive advantage by 2009 in part because it placed its efforts on operational excellence to the exclusion of reinvention,according to Inder Sidhu.

Correct AnswerverifiedShow Answer

Explain the four attributes that a resource must have to provide a firm with a sustainable competitive advantage.

Correct AnswerAnswered by ExamLex AIIn order for a resource to provide a fir...View AnswerShow Answer

Ratios that reflect whether or not a firm is efficiently using its resources are known as

Correct AnswerverifiedShow Answer

In assessing its primary activities,an airline would examine ___________.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Advertising is a activity.Supply of replacement parts is a activity.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
In order for a resource to provide a fir...
View Answer

Correct Answer
verified

Correct Answer
verified