Question 1

Why is the optimal organizational structure a multidivisional structure?

Accepted Answer

A)   Its focus is on driving down costs.
B)   Its focus is on producing differentiated products.
C)   Its focus is on retaining activities within a single geographic area.
D)   Its focus is on establishing a flat hierarchy operated in a decentralized fashion.E) A) and C)
F) A) and D)

Question 2

In which of the following ways does Zappos achieve organizational control?

Accepted Answer

A)   It continually changes the organizational values that guide its employees.
B)   It refrains from monitoring its employees' calls.
C)   It encourages employees to be creative and innovate and to go the extra mile to deliver a wonderful customer experience.
D)   It enforces that each group member's compensation depends in part on the group's overall productivity.E) All of the above
F) None of the above

Question 3

Which of the following is an advantage offered by a functional structure?

Accepted Answer

A)   It allows for an efficient top-down communication chain and thus relies on a relatively tall structure.
B)   It facilitates a lower division of labor, which is linked to higher productivity.
C)   It allows for a higher degree of specialization and deeper domain expertise.
D)   It facilitates a lower level of specialization.E) B) and D)
F) None of the above

Question 4

Employees learn about an organization's culture through the process of _____.

Accepted Answer

A)   socialization
B)   exploitation
C)   co-opetition
D)   acculturationE) A) and B)
F) A) and C)

Question 5

When a firm diversifies into different product lines and geographies, a _____ structure is preferred.

Accepted Answer

A)   simple
B)   functional
C)   multidivisional
D)   networkE) None of the above
F) C) and D)

Question 6

The most important yet least visible element of organizational culture is _____.

Accepted Answer

A)   values
B)   norms
C)   laws
D)   artifactsE) B) and D)
F) C) and D)

Question 7

Which of the following best exemplifies the use of input controls?

Accepted Answer

A)   McDonald's use of standard operating procedures
B)   GM's use of the multidivisional strategy
C)   Zappos' use of monitoring-free customer service calls
D)   Southwest Airline's use of employee friendlinessE) None of the above
F) C) and D)

Question 8

McDonald's uses detailed standard operating procedures throughout the world to ensure product quality.This implies that McDonald's has a high degree of _____.

Accepted Answer

A)   formalization
B)   specialization
C)   decentralization
D)   hierarchyE) C) and D)
F) None of the above

Exam 11: Organizational Design: Structure, Culture, and Control

McDonald's uses detailed standard operating procedures throughout the world to ensure product quality.This implies that McDonald's has a high degree of _____.

Correct Answer
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The most important yet least visible element of organizational culture is _____.

Correct Answer
verified

Which of the following best exemplifies the use of input controls?

Correct Answer
verified

Employees learn about an organization's culture through the process of _____.

Correct Answer
verified

In which of the following ways does Zappos achieve organizational control?

Correct Answer
verified

Which of the following is an advantage offered by a functional structure?

Correct Answer
verified

Why is the optimal organizational structure a multidivisional structure?

Correct Answer
verified

When a firm diversifies into different product lines and geographies, a _____ structure is preferred.

Correct Answer
verified

Exam 11: Organizational Design: Structure, Culture, and Control

McDonald's uses detailed standard operating procedures throughout the world to ensure product quality.This implies that McDonald's has a high degree of _____.

Correct AnswerverifiedShow Answer

The most important yet least visible element of organizational culture is _____.

Correct AnswerverifiedShow Answer

Which of the following best exemplifies the use of input controls?

Correct AnswerverifiedShow Answer

Employees learn about an organization's culture through the process of _____.

Correct AnswerverifiedShow Answer

In which of the following ways does Zappos achieve organizational control?

Correct AnswerverifiedShow Answer

Which of the following is an advantage offered by a functional structure?

Correct AnswerverifiedShow Answer

Why is the optimal organizational structure a multidivisional structure?

Correct AnswerverifiedShow Answer

When a firm diversifies into different product lines and geographies, a _____ structure is preferred.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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