Question 1

The reward systems of an organization include the performance measures by which employees are judged and the methods of measuring performance.

Accepted Answer

A) True 
 B)False

Question 2

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Accepted Answer

A) True 
 B)False

Question 3

High-performance work systems are characterized by high employee turnover.

Accepted Answer

A) True 
 B)False

Question 4

An HRM audit is a formal review of the outcomes of HRM functions.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following helps in making confidential HR-related information widely available to authorized users within an organization?

Accepted Answer

A)   A decision support system
B)   An expert system
C)   The intranet
D)   A transactional processing system
E)   The InternetF) B) and D)
G) None of the above

Question 6

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

Accepted Answer

A)   Assistance in identifying management potential
B)   Organizational development activities provided by HRM department
C)   Accuracy and clarity of information provided to managers and employees
D)   Quality of introduction/orientation programs
E)   Distribution of performance appraisal ratingsF) C) and E)
G) B) and D)

Question 7

Which of the following is a customer satisfaction measure that indicates the success of the training programs implemented by the HR department of an organization?

Accepted Answer

A)   Percentage of employees participating in training programs per job family
B)   Percentage of employees receiving tuition refunds
C)   Per capita (average)  merit increases
D)   Training dollars per employee
E)   Quality of introduction/orientation programsF) D) and E)
G) A) and B)

Question 8

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

Accepted Answer

A) True 
 B)False

Question 9

A standard feature of a modern HRIS is the use of _____,which store data in separate files that can be linked by common elements.

Accepted Answer

A)   graph databases
B)   hypermedia databases
C)   relational databases
D)   unstructured databases
E)   parallel databasesF) A) and B)
G) C) and E)

Question 10

Transaction processing includes the activities required to meet government reporting requirements.

Accepted Answer

A) True 
 B)False

Question 11

What are the guidelines that describe how to make the performance management system support organizational goals?

Accepted Answer

The following guidelines describe how to...

Question 12

Merit pay,gainsharing,and profit sharing are all methods of:

Accepted Answer

A)   including employees in organizational planning.
B)   disassociating compensation from performance measures.
C)   disseminating organizational learning.
D)   increasing employee participation in strategic decision making.
E)   linking compensation to performance measures.F) C) and D)
G) None of the above

Question 13

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

Accepted Answer

A)   Ratio of personnel staff to employee population
B)   Percentage of employees receiving tuition refunds
C)   Per capita (average)  merit increases
D)   Working relationship between organizations and HRM department
E)   Turnover rateF) None of the above
G) A) and B)

Question 14

Each employee's and each group's ongoing efforts to gather information and apply the information to their decisions in a learning organization is referred to as:

Accepted Answer

A)   continuous learning.
B)   critical thinking.
C)   innovation.
D)   cognition.
E)   groupthink.F) D) and E)
G) B) and D)

Question 15

An expert system can increase efficiency by enabling more highly skilled employees to do work that otherwise would require many less-skilled employees.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is an outcome of a high-performance work system?

Accepted Answer

A)   Simple, repetitive jobs
B)   High employee turnover
C)   High production costs
D)   High product quality
E)   Centralized decision makingF) A) and C)
G) C) and E)

Question 17

Which of the following is a way in which a work team can be empowered?

Accepted Answer

A)   By minimizing the team's interaction with other department or teams
B)   By keeping roles independent and separate from one another
C)   By charging the team with making decisions traditionally made by managers
D)   By narrowing the scope of work done by the team and its members
E)   By assigning management of work schedules to the managerF) A) and E)
G) D) and E)

Question 18

Compensation systems can help create the conditions that contribute to high performance.Consequently,organizations can increase empowerment and job satisfaction by:

Accepted Answer

A)   communicating the basis for decisions about pay.
B)   disassociating compensation from performance measures.
C)   discouraging negotiations regarding pay.
D)   limiting employee participation in management.
E)   limiting the use of gainsharing and profit sharing.F) None of the above
G) All of the above

Question 19

In a learning organization,training is viewed as:

Accepted Answer

A)   a superfluous corporate ritual.
B)   an investment in the organization's human resources.
C)   the only driver of continued growth and sustainability.
D)   the primary means of retaining good employees.
E)   a tool to minimize organizational anarchy.F) A) and D)
G) A) and E)

Question 20

Organizations can promote job satisfaction by:

Accepted Answer

A)   making jobs more repetitive.
B)   setting up subjective performance management systems.
C)   setting highly abstract goals.
D)   empowering supervisors.
E)   making jobs more interesting.F) A) and D)
G) A) and C)

Exam 16: Creating and Maintaining High-Performance Organizations

Which of the following is an outcome of a high-performance work system?

Correct AnswerverifiedShow Answer

Compensation systems can help create the conditions that contribute to high performance.Consequently,organizations can increase empowerment and job satisfaction by:

Correct AnswerverifiedShow Answer

In a learning organization,training is viewed as:

Correct AnswerverifiedShow Answer

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Correct AnswerverifiedShow Answer

High-performance work systems are characterized by high employee turnover.

Correct AnswerverifiedShow Answer

Organizations can promote job satisfaction by:

Correct AnswerverifiedShow Answer

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

Correct AnswerverifiedShow Answer

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

Correct AnswerverifiedShow Answer

Which of the following is a way in which a work team can be empowered?

Correct AnswerverifiedShow Answer

An HRM audit is a formal review of the outcomes of HRM functions.

Correct AnswerverifiedShow Answer

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

Correct AnswerverifiedShow Answer

The reward systems of an organization include the performance measures by which employees are judged and the methods of measuring performance.

Correct AnswerverifiedShow Answer

A standard feature of a modern HRIS is the use of _____,which store data in separate files that can be linked by common elements.

Correct AnswerverifiedShow Answer

Each employee's and each group's ongoing efforts to gather information and apply the information to their decisions in a learning organization is referred to as:

Correct AnswerverifiedShow Answer

Merit pay,gainsharing,and profit sharing are all methods of:

Correct AnswerverifiedShow Answer

Which of the following helps in making confidential HR-related information widely available to authorized users within an organization?

Correct AnswerverifiedShow Answer

Transaction processing includes the activities required to meet government reporting requirements.

Correct AnswerverifiedShow Answer

An expert system can increase efficiency by enabling more highly skilled employees to do work that otherwise would require many less-skilled employees.

Correct AnswerverifiedShow Answer

Which of the following is a customer satisfaction measure that indicates the success of the training programs implemented by the HR department of an organization?

Correct AnswerverifiedShow Answer

What are the guidelines that describe how to make the performance management system support organizational goals?

Correct AnswerverifiedThe following guidelines describe how to...View AnswerShow Answer

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The following guidelines describe how to...
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