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Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Question 31

True/False

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Lumber mills that sell sawdust and wood chips are increasing their efficiency of materials input.

A) True
B) False

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Question 32

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Which of the following is a frequent barrier to effective measurement?

A) Communication is bureaucratic.
B) Top executives create the organization's strategy.
C) Employees resist new measurement systems.
D) The organizational culture overemphasizes teamwork.
E) The organizational culture allows too much risk taking.

F) A) and D)
G) None of the above

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Question 33

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Typically,operational control is accomplished through reports issued _____.

Organizing is arranging tasks,people,and other resources to accomplish the work.

A formal financial projection is known as an external audit.

Tactical control is monitoring performance to ensure that strategic plans are being implemented and taking corrective action as needed.

Productivity is important because it determines whether the organization will make a profit or even survive.

Smith Commercial Development has effective control processes,allowing its managers to discover ______ in bookkeeping right away,before a would-be embezzler could seriously affect its business.

The internal business perspective,including business processes such as quality,employee skills,and productivity,is what the company must do internally to meet its customers' expectations.

The amount of acceptable deviation from a standard,determined when the standard was established,is called the _____.

Return ratios-often called return on investment (ROI)or return on assets (ROA)-indicate how effective management is in generating a return,or profits,on its assets.

The control process begins with establishing standards.

The two core principles of TQM are people orientation and productivity orientation.

What are the four mechanisms that contribute to the success of measurement-managed companies?

Which balanced scorecard perspective helps top management's judgment to be better linked to measures of employee actions at lower levels?

Jimmy's supervisor noticed that he was struggling with the computerized setup for production runs at his new job.The supervisor observed him while he tried it again and gave suggestions for improvement.The supervisor is doing which step of the control process?

Bureaucratic control is most appropriate for an organization in which the tasks are explicit and certain.

Kara was required to take a word-processing test as part of her application for an executive assistant position.This control is part of the ______ area.

American-produced cars were perceived as better built than Japanese-produced cars which used American quality controls.

Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to _____.