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Exam 5: Stress

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Question 61

True/False

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Family time demands include participation in formal education programs, music lessons, sports-related training, hobby-related self-education, participation in local government, and volunteer work.

A) True
B) False

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Question 62

Multiple Choice

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Family time demands are what type of stressor?

A) Nonwork challenge stressor
B) Nonwork hindrance stressor
C) Work challenge stressor
D) Work hindrance stressor
E) Emotional stressor

F) A) and B)
G) C) and D)

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Question 63

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People who experience higher levels of challenge stressors tend to have higher levels of:

Some highly motivated individuals come to work even though they are suffering from the physiological, psychological, or behavioral strain caused by stress. This phenomenon, known as _____, can result in reductions in productivity even greater than those resulting from employees who are avoid work due to the effects of stress.

Stressful demands that are perceived as opportunities for learning, growth, and achievement are called:

Do people cope with stressors differently? Explain the four broad categories of coping.

Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240 branches in eight states. Elis works as a teller. Phoebe works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Elis is also expected to follow the bank's number-one goal of customer satisfaction. Phoebe on the other hand is facing a difficult situation. Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors. The bank hired Jason as a trainee for the supervisor position. Two days into his new job, he was asked to take up all the responsibilities of a regional supervisor. Jason was given very few instructions or guidelines about how things are supposed to be done. He was expected to learn on the job. Elis, unable to meet both types of expectations associated with her role, is facing _____.

When people first encounter stressors, the process of _____ is triggered.

Work complexity refers to the degree to which the requirements of the work-in terms of knowledge, skills, and abilities-tax or exceed the capabilities of the person who is responsible for performing the work.

Hindrance stressors have a _____ relationship with organizational commitment.

According to research which of the following is considered the most stressful life event?

All of these are examples of supportive practices used by organizations that help employees manage and balance the demands that exist for them in their jobs except:

Which of the following refers to the degree to which the requirements of the work-in terms of knowledge, skills, and abilities-tax or exceed the capabilities of the person who is responsible for performing the work?

Employees who are deeply embedded in their organizations and communities feel less stress than less embedded individuals.

Work-family conflict is a type of _____ stressor.