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Exam 7: Trust, Justice, and Ethics

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Question 61

Multiple Choice

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Affect-based trust is driven by the _____.

A) authority's track record
B) authority's strengths and weakness
C) trustor's disposition
D) trustor's feelings for the trustee
E) trustor's rational assessment of the trustee

F) All of the above
G) A) and E)

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Question 62

Multiple Choice

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_____ is defined as the sustained display by a manager of hostile verbal and nonverbal behaviors, excluding physical contact.

A) Trust propensity
B) Bias suppression
C) Justification
D) Whistle-blowing
E) Abusive supervision

F) B) and E)
G) C) and D)

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Question 63

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The importance of trust propensity is most obvious in interactions with strangers, in which any acceptance of vulnerability would amount to "blind trust."

Tina and her sister Rita work for the Central Park Gym. Rita recently found out that her sister has been issuing free membership cards to her friends. This caused a significant dip in the membership fee account. Tina would lose her job if the management found out. Define trust. Using this example, briefly explain the relationship among trust, justice, and ethics.

Which of the following is an example of an especially ethical behavior?

Low levels of informational justice can make an organization vulnerable to wrongful termination claims.

Cognition-based trust is driven by the:

An organization's reputation reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services.

Carol, fresh out of college, landed her first job in the accounting office at Springfield Motors, where many of her friends also work and where they will be both her colleagues and competitors. Carol is concerned about the various issues she could face at work. Using this as an example, illustrate and briefly explain the factors that influence trust levels.

Informational justice reflects the perceived fairness of decision-making outcomes.

Just a week into the job at the marketing and advertising division of a company, Alex, Neil, and John were given the task of creating an advertising campaign for the company's new product. Alex and Neil had much trouble with the task, and when John volunteered to take it up on their behalf, they readily agreed. Though they had no idea of John's skills in this area, they felt that John could be trusted to do a good job. John, who had done a paper on marketing while in college, reviewed numerous articles, studied the new product thoroughly, and came up with a campaign that received good reviews from his team leaders. Which of the following is Truewith regard to Alex and Neil?

When trust is rooted in a rational assessment of the authority's trustworthiness, it is called:

Which of the following is a feature of social exchange relationships between organizations and employees?

Which of the following reflects the perceived fairness of an authority's decision making?

Fulfilling the legal component of corporate social responsibility suggests that the organization has reached the _____ of moral development.

Companies that engage in civility training are most likely concerned about ______ justice.

_____ is defined as the authority's act of recognizing that a moral issue exists in a situation or that an ethical standard or principle is relevant to the circumstance.

One week into the job at the marketing and advertising division of a company, Alex, Neil, and John were given the task of creating an advertising campaign for the company's new product. Alex and Neil had much trouble with the task, and when John volunteered to take it up on their behalf, they readily agreed. Though they had no idea of John's skills in this area, they felt that John could be trusted to do a good job. John, who had done a paper on marketing while in college, reviewed numerous articles, studied the new product thoroughly, and came up with a campaign that received good reviews from his team leaders. John's success in creating a good campaign for the new product completely on his own reflects his _____.

What is trustworthiness? Explain how employees can gauge the "track record" of their supervisors.

Differentiate between the ethical and legal components of corporate social responsibility.