Question 1

Two widely used metrics of variation are the __________ and the _________.

Accepted Answer

A)  mean; standard deviation
B)  productivity ratio; correlation
C)  standardized mean; assignable deviation
D)  randomized mean; standardized deviation
E)  normal distribution; random variationF) B) and E)
G) All of the above

Question 2

Operations management and marketing are the two functional areas that exist to support activities in other functions such as accounting, finance, IT and human resources.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is not true about systems approach?

Accepted Answer

A)  A systems viewpoint is almost always beneficial in decision making.
B)  A systems approach emphasizes interrelationships among subsystems.
C)  A systems approach concentrates on efficiency within subsystems.
D)  A systems approach is essential whenever something is being redesigned or improved.
E)  All of the above are true.F) B) and E)
G) A) and E)

Question 4

Knowledge skills usually don't include:

Accepted Answer

A)  process knowledge
B)  accounting skills
C)  communication skills
D)  global knowledge
E)  all of the aboveF) C) and E)
G) C) and D)

Question 5

Which of the following is a recent trend in business?

Accepted Answer

A)  pollution control
B)  total quality management
C)  supply chain management
D)  competition from foreign manufacturers
E)  technological changeF) C) and D)
G) A) and E)

Question 6

Lean production systems incorporate the advantages of both mass production and craft production.

Accepted Answer

A) True 
 B)False

Question 7

Dealing with the fact that certain aspects of any management situation are more important than others is called:

Accepted Answer

A)  analysis of tradeoffs
B)  sensitivity analysis
C)  recognition of priorities
D)  analysis of variance
E)  decision table analysisF) A) and C)
G) A) and B)

Question 8

Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation.This is an example of __________________:

Accepted Answer

A)  Illegal price discrimination
B)  Collusion
C)  Volume analysis
D)  Revenue management
E)  OutsourcingF) A) and D)
G) A) and C)

Question 9

Which one of the following would not generally be classified under the heading of transformation?

Accepted Answer

A)  assembling
B)  teaching
C)  staffing
D)  farming
E)  consultingF) D) and E)
G) C) and E)

Question 10

Which of the following is essential to consider with respect to managing a process to meet demand?

Accepted Answer

A)  strategy
B)  demand forecasts
C)  capacity
D)  random variability
E)  all of the aboveF) A) and C)
G) A) and E)

Question 11

Farming is an example of:

Accepted Answer

A)  an obsolete activity
B)  a virtual organization
C)  non-manufactured goods
D)  a growth industry
E)  customized manufacturingF) None of the above
G) B) and C)

Question 12

Product design and process selection are examples of _______ decisions.

Accepted Answer

A)  financial
B)  tactical
C)  system design
D)  system operation
E)  forecastingF) A) and B)
G) B) and D)

Question 13

The lean production philosophy has been slow to be adopted in service industries.

Accepted Answer

A) True 
 B)False

Question 14

Operations, marketing, and finance function independently of each other in most organizations.

Accepted Answer

A) True 
 B)False

Question 15

Operations management involves continuous decision-making; hopefully most decisions made will be:

Accepted Answer

A)  redundant
B)  minor in nature
C)  informed
D)  quantitative
E)  none of the aboveF) A) and B)
G) D) and E)

Question 16

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

Accepted Answer

A) True 
 B)False

Question 17

Business organizations consist of three major functions which, ideally:

Accepted Answer

A)  support one another
B)  are mutually exclusive
C)  exist independently of each other
D)  function independently of each other
E)  do not interface with each otherF) All of the above
G) B) and D)

Question 18

Which of the following is not a characteristic of service operations?

Accepted Answer

A)  intangible output
B)  high customer contact
C)  high labor content
D)  easy measurement of productivity
E)  low uniformity of outputF) B) and E)
G) A) and C)

Question 19

Companies are either producing goods or delivering services.This means that only one of the two types of operations management strategies are used.

Accepted Answer

A) True 
 B)False

Question 20

As an abstraction of reality, a model is a simplified version of a real phenomenon.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to Operations Management

Operations management and marketing are the two functional areas that exist to support activities in other functions such as accounting, finance, IT and human resources.

Correct AnswerverifiedShow Answer

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

Correct AnswerverifiedShow Answer

Operations, marketing, and finance function independently of each other in most organizations.

Correct AnswerverifiedShow Answer

Which of the following is not a characteristic of service operations?

Correct AnswerverifiedShow Answer

Which of the following is not true about systems approach?

Correct AnswerverifiedShow Answer

Which of the following is a recent trend in business?

Correct AnswerverifiedShow Answer

Two widely used metrics of variation are the __________ and the _________.

Correct AnswerverifiedShow Answer

Business organizations consist of three major functions which, ideally:

Correct AnswerverifiedShow Answer

Farming is an example of:

Correct AnswerverifiedShow Answer

Which one of the following would not generally be classified under the heading of transformation?

Correct AnswerverifiedShow Answer

Lean production systems incorporate the advantages of both mass production and craft production.

Correct AnswerverifiedShow Answer

The lean production philosophy has been slow to be adopted in service industries.

Correct AnswerverifiedShow Answer

Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation.This is an example of __________________:

Correct AnswerverifiedShow Answer

As an abstraction of reality, a model is a simplified version of a real phenomenon.

Correct AnswerverifiedShow Answer

Which of the following is essential to consider with respect to managing a process to meet demand?

Correct AnswerverifiedShow Answer

Product design and process selection are examples of _______ decisions.

Correct AnswerverifiedShow Answer

Dealing with the fact that certain aspects of any management situation are more important than others is called:

Correct AnswerverifiedShow Answer

Operations management involves continuous decision-making; hopefully most decisions made will be:

Correct AnswerverifiedShow Answer

Knowledge skills usually don't include:

Correct AnswerverifiedShow Answer

Companies are either producing goods or delivering services.This means that only one of the two types of operations management strategies are used.

Correct AnswerverifiedShow Answer

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Two widely used metrics of variation are the __ and the _.

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