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What is the normal time (NT) for this task if the employee worked at a twenty percent faster pace than is average?


A) 4 seconds
B) 16.7 seconds
C) 20 seconds
D) 24 seconds
E) 100 seconds

F) C) and E)
G) None of the above

Correct Answer

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What is the normal time (NT) for this task if the bartender worked at a twenty percent faster pace than is average?


A) 75 seconds
B) 90 seconds
C) 108 seconds
D) 110 seconds
E) 112.5 seconds

F) A) and B)
G) A) and C)

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In methods analysis, a "therblig" is a:


A) charting method of analysis
B) job enrichment technique
C) dummy task
D) basic elemental motion
E) fraction (.0006) of a minute

F) A) and C)
G) B) and E)

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Which of the following is not a potential benefit of the use of self-directed teams?


A) higher quality
B) higher productivity
C) greater worker satisfaction
D) greater satisfaction for middle managers
E) lower turnover

F) B) and D)
G) A) and D)

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How many observations should be made if he wants to be 95.44 percent confident that the maximum error in the observed time is one second? Assume that the standard deviation of the task time is 5 seconds.


A) 5
B) 10
C) 25
D) 100
E) 121

F) B) and E)
G) C) and E)

Correct Answer

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Which of the following statements should not characterize an operations strategy toward the design of work systems?


A) Manufacturing technology is the heart of a business.
B) Workers can make or break a business.
C) Workers can be a valuable source of insights.
D) A spirit of cooperation can contribute to success.
E) Workers can be proud and respected.

F) B) and E)
G) D) and E)

Correct Answer

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What is the observed time for this task?

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A SIMO chart includes:


A) Delay
B) Storage
C) Transportation
D) Left/Right hand movements
E) Inspection

F) B) and C)
G) D) and E)

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The normal time for a job is multiplied by the performance rating to obtain the standard time for the job.

A) True
B) False

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How many observations should be made if he wants to be 95.44 percent confident that the maximum error in the observed time is one second?


A) 64
B) 86
C) 100
D) 144
E) 169

F) B) and E)
G) A) and C)

Correct Answer

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Job enrichment involves an increase in the level of responsibility for planning and coordinating tasks.

A) True
B) False

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What is the standard time (ST) for this task if the employee worked at a twenty-percent faster pace than is average, and an allowance of twenty percent of the workday is used?


A) 20 seconds
B) 24 seconds
C) 25 seconds
D) 28.8 seconds
E) 30 seconds

F) B) and D)
G) All of the above

Correct Answer

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Ergonomics is the use of computers and robots in the workplace.

A) True
B) False

Correct Answer

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Work sampling involves the use of some method of randomizing the observations.

A) True
B) False

Correct Answer

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One disadvantage of specialization is worker dissatisfaction.

A) True
B) False

Correct Answer

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A performance rating of less than 1.0 means that the observed worker was judged to be working at a faster than normal rate - doing the job quicker than normal.

A) True
B) False

Correct Answer

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Ergonomics is an important part of job design to consider when we automate the system.

A) True
B) False

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Allowance percentages normally would not include:


A) noise levels
B) monotony
C) personal phone calls
D) weight lifted
E) rest room allowances

F) None of the above
G) B) and D)

Correct Answer

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Many management compensation systems are being revised to reflect increased emphasis on quality and customer service.

A) True
B) False

Correct Answer

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For a confidence level of 95.44% and a maximum error of .04, what should be the sample size for estimating the proportion of time spent performing activity B?

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