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Supply chain _________ is the strategy for managing all the resources required to meet customer demand for all products and services.

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In terms of Porter's Five-Forces Model,explain the benefits an organization can receive from implementing an efficient and effective SCM system.

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Decrease the power of its buyers,increas...

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All of the following are part of the four basic components of supply chain management except:


A) Supply chain strategy
B) Supply chain customers
C) Supply chain partners
D) Supply chain logistics

E) A) and B)
F) B) and C)

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Describe SCM,CRM,and ERP and the differences among them.

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Supply chain management (SCM)involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.Customer relationship management (CRM)involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.Enterprise resource planning (ERP)integrates all departments and functions throughout an organization into a single IT system so that employees can make enterprise-wide decisions by viewing enterprise-wide information on all business operations.SCM systems focus specifically on suppliers.CRM systems focus specifically on customers.ERP systems focus on everything,all processes,departments,and operations for an enterprise.

What is enterprise resource planning?


A) The analysis and redesign of workflow within and between enterprises.
B) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
C) Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations.
D) Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.

E) A) and D)
F) B) and C)

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A business process is the analysis and redesign of workflow within and between enterprises.

A) True
B) False

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What does supply chain management involve?


A) The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency.
B) The management of information flows between and among stages in a supply chain to maximize total supply chain costs.
C) The management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.
D) None of these.

E) None of the above
F) All of the above

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What can effective and efficient supply chain management systems enable an organization to accomplish?


A) Increase the power of its buyers.
B) Increase its supplier power.
C) Increase switching costs to increase the threat of substitute products or services.
D) All of these.

E) C) and D)
F) B) and D)

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What is the purpose of business process reengineering?


A) To make all business processes the best-in-class.
B) To make all employees the best-in-class.
C) To make all business partners the best-in-class.
D) All of these.

E) A) and C)
F) None of the above

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Which of the following defines supply chain partners?


A) The schedule for production activities, including testing, packaging, and preparation for delivery.
B) The product delivery processes and elements, including orders, warehouses, carriers, defective product returns, and invoicing.
C) The strategy for managing all the resources required to meet customer demand for all products and services.
D) The partners chosen to deliver finished products, raw materials, and services, including pricing, delivery, and payment processes, along with partner relationship monitoring metrics.

E) A) and B)
F) B) and C)

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Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

A) True
B) False

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True

Which of the following defines supply chain operations?


A) The schedule for production activities, including testing, packaging, and preparation for delivery.
B) The product delivery processes and elements, including orders, warehouses, carriers, defective product returns, and invoicing.
C) The strategy for managing all the resources required to meet customer demand for all products and services.
D) The partners chosen to deliver finished products, raw materials, and services, including pricing, delivery, and payment processes, along with partner relationship monitoring metrics.

E) All of the above
F) B) and D)

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Which of the following is an organizational result from an effective and efficient supply chain management system?


A) Decrease the power of its buyers.
B) Create entry barriers, thereby reducing the threat of new entrants.
C) Increase efficiencies while seeking a competitive advantage through cost leadership.
D) All of these.

E) A) and B)
F) A) and C)

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Walmart and Procter and Gamble implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to Procter and Gamble's _____________ centers.


A) Manufacturing, distribution
B) Distribution, manufacturing
C) Stores, distribution
D) Distribution, retail

E) A) and D)
F) A) and C)

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Supply chain _________ is the schedule for production activities,including testing,packaging,and preparation for delivery.

Correct Answer

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Eddie Bauer has successfully used CRM to collect information through customers' transactions and analyze the information to determine the best way to market to each individual customer.

A) True
B) False

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Identify how an organization can use business process reengineering to improve its business.

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The purpose of BPR is to make all your p...

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Supply chain _________ is the product delivery processes and elements,including orders,warehouses,carriers,defective product returns,and invoicing.

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Logistics

Which of the following is not a valid way that a CRM system can collect information?


A) Accounting system.
B) Order fulfillment system.
C) Inventory system.
D) Customer's personal computer.

E) A) and D)
F) None of the above

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Which of the following can a customer use to contact an organization?


A) Telephone.
B) Email.
C) Web access.
D) All of these.

E) B) and C)
F) B) and D)

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