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Exam 8: Enterprise Applications: Business Communications

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Question 81

Multiple Choice

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Which activities do production and materials management components perform?

A) Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B) Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control.
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management
D) None of the above

E) B) and D)
F) C) and D)

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Question 82

Multiple Choice

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Which of the below represents the bullwhip effect?

A) Organizations know about employee events triggered downstream in the supply chain
B) Customers receive distorted product demand information regarding sales information
C) Distorted product-demand information ripples from one partner to the next throughout the supply chain
D) The ability to view all areas up and down the supply chain

E) A) and B)
F) A) and D)

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Question 83

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Click-to-talk functions,allow customers to click on a button and talk with a representative via the Internet.

Enterprise resource planning integrates all departments and functions through an organization into a ________ IT system so that employees can make decisions by viewing enterprisewide information on all business operations.

What provides enterprisewide support and data access for a firm's operations and business processes?

What can analytical CRM modeling tools discover?

Customer service and support (CSS)is a part of operational CRM that automates service requests,complaints,product returns,and information requests.

Customer relationship management involves managing all aspects of a customer's relationship with an organization to increase customer ____________ and retention and an organization's profitability.

___________ CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Who are the primary users of SCM systems?

What is automatic call distribution?

A _________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

Distribution of products flow from customers and their _____________ customers at all levels.

In the basic supply chain return refers to supporting customers and product returns.

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Which of the below statements is inaccurate?

___________ relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects,which optimizes supplier selection.

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory,and distribution?

____________ integration is the integration of data from multiple sources,which provides a unified view of all data.