Question 1

Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics.

Accepted Answer

Decision-making skills are essential for...

Question 2

What is the DSS analysis that checks the impact of a change in a variable or assumption on the model?

Accepted Answer

A)  Optimization analysis
B)  Goal-seeking analysis
C)  Sensitivity analysis
D)  What-if analysisE) B) and C)
F) A) and C)

Question 3

_____________ systems are various commercial applications of artificial intelligence.

Accepted Answer

The answer of _____________ systems are various commercial applications of...

Question 4

Jessica Ulta works as an employee for City Service Credit Union and is responsible for consulting on loans, talking clients through the loan process, and providing loans to members.What type of processes does Jessica primarily work with?

Accepted Answer

A)  Business-facing processes
B)  Industry-specific customer-facing processes
C)  Customer-facing processes
D)  Industry-specific business-facing processesE) A) and B)
F) B) and C)

Question 5

Which of the following does not represent a category of AI?

Accepted Answer

A)  Genetic algorithms
B)  Neural networks
C)  Expert systems
D)  ConsolidationE) A) and C)
F) A) and B)

Question 6

What is a common tool that is used to support visualizations and tracks KPIs and CSFs by compiling information from multiple sources?

Accepted Answer

A)  Models
B)  Digital dashboards
C)  Neural networks
D)  Verified graphsE) B) and C)
F) C) and D)

Question 7

Artificial intelligence stimulates human thinking and behavior, such as the ability to reason and learn.What is the ultimate goal of AI?

Accepted Answer

A)  To build an intelligent system
B)  To build an intelligent agent
C)  To build a system that can mimic human intelligence
D)  To build a system that can mimic an expert agentE) All of the above
F) C) and D)

Question 8

______________ is a process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance.

Accepted Answer

The answer of ______________ is a process of continuously measuring...

Question 9

Which of the following is an example of a critical success factor?

Accepted Answer

A)  Increase customer satisfaction
B)  Number of new customers
C)  Number of new products
D)  Percentage of employee turnoverE) A) and B)
F) A) and C)

Question 10

Online transaction processing (OLTP)  is the capturing of transaction and event information using technology to _____________.

Accepted Answer

A)  Update existing information to reflect the new information
B)  Store the information
C)  Process the information according to defined business rules
D)  All of theseE) A) and D)
F) A) and C)

Question 11

A common mistake that many managers tend to make is focusing on only one type of metrics because they are easier to measure.Which type of metrics do they focus on?

Accepted Answer

A)  Effectiveness MIS metrics
B)  Efficiency MIS metrics
C)  Endurance MIS metrics
D)  Product sales metricsE) A) and D)
F) None of the above

Question 12

The basic business system that serves the operational level (analysts) and assists in making structure decisions is called ______________ processing system.

Accepted Answer

The answer of The basic business system that serves the...

Question 13

Which of the following is not included as part of a benchmark?

Accepted Answer

A)  Benchmarks help assess how an MIS project performs over time.
B)  When measured against MIS projects, benchmarks can provide feedback so managers can control the system.
C)  Benchmarks help to establish baseline values the system seeks to attain.
D)  Benchmarks perform All of these.E) A) and B)
F) All of the above

Question 14

Automating a business process that contains _______ or ____________ will magnify or amplify theses problems if they are not corrected first.

Accepted Answer

A)  Bottlenecks; regulations
B)  Redundancies; regulations
C)  Bottlenecks; redundancies
D)  Redundancies; swim lanesE) A) and B)
F) A) and C)

Question 15

One of the most important and challenging question confronting managers today is how to lay the foundation for tomorrow's success while competing to win in today's business environment.

Accepted Answer

A) True 
 B)False

Question 16

FedEx is a great example of a company that created a competitive advantage through combining _______________.

Accepted Answer

A)  MIS and traditional distribution and logistics processes
B)  Logistic processes and an As-Is process model
C)  Artificial intelligence and distribution processes
D)  Swim lanes and logistic processesE) A) and C)
F) C) and D)

Question 17

How does a DSS typically differ from an EIS?

Accepted Answer

A)  An EIS requires data from external sources to support unstructured decisions, where a DSS typically uses internal sources to support semistructured decisions.
B)  A DSS typically uses external sources, and EIS use internal sources to support decisions.
C)  A DSS never uses external sources.
D)  An EIS always uses internal sources to support structured decisions.E) None of the above
F) A) and D)

Question 18

A shopping _______________ is software that will search several retailer websites and provide a comparison of each retailer's offerings, including price and availability.

Accepted Answer

The answer of A shopping _______________ is software that will...

Question 19

A _____________ occurs when resources reach full capacity and cannot handle any additional demands.

Accepted Answer

The answer of A _____________ occurs when resources reach full...

Question 20

Which of the following are the four common types of effectiveness MIS metrics?

Accepted Answer

A)  Unstructured decisions, customer satisfaction, conversion rates, financial
B)  Usability, customer service, conversion rates, fiscal year revenue
C)  Usability, customer satisfaction, conversion rates, financial
D)  Usability, customer satisfaction, conversion rates, affordabilityE) None of the above
F) C) and D)

Exam 2: Decision and Processes: Value Driven Business

One of the most important and challenging question confronting managers today is how to lay the foundation for tomorrow's success while competing to win in today's business environment.

Correct AnswerverifiedShow Answer

Online transaction processing (OLTP) is the capturing of transaction and event information using technology to _____________.

Correct AnswerverifiedShow Answer

What is the DSS analysis that checks the impact of a change in a variable or assumption on the model?

Correct AnswerverifiedShow Answer

_____________ systems are various commercial applications of artificial intelligence.

Correct AnswerverifiedShow Answer

Which of the following is an example of a critical success factor?

Correct AnswerverifiedShow Answer

How does a DSS typically differ from an EIS?

Correct AnswerverifiedShow Answer

A common mistake that many managers tend to make is focusing on only one type of metrics because they are easier to measure.Which type of metrics do they focus on?

Correct AnswerverifiedShow Answer

Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics.

Correct AnswerverifiedDecision-making skills are essential for...View AnswerShow Answer

A shopping _______________ is software that will search several retailer websites and provide a comparison of each retailer's offerings, including price and availability.

Correct AnswerverifiedShow Answer

Jessica Ulta works as an employee for City Service Credit Union and is responsible for consulting on loans, talking clients through the loan process, and providing loans to members.What type of processes does Jessica primarily work with?

Correct AnswerverifiedShow Answer

Which of the following are the four common types of effectiveness MIS metrics?

Correct AnswerverifiedShow Answer

Artificial intelligence stimulates human thinking and behavior, such as the ability to reason and learn.What is the ultimate goal of AI?

Correct AnswerverifiedShow Answer

Which of the following does not represent a category of AI?

Correct AnswerverifiedShow Answer

Automating a business process that contains _______ or ____________ will magnify or amplify theses problems if they are not corrected first.

Correct AnswerverifiedShow Answer

______________ is a process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance.

Correct AnswerverifiedShow Answer

FedEx is a great example of a company that created a competitive advantage through combining _______________.

Correct AnswerverifiedShow Answer

A _____________ occurs when resources reach full capacity and cannot handle any additional demands.

Correct AnswerverifiedShow Answer

What is a common tool that is used to support visualizations and tracks KPIs and CSFs by compiling information from multiple sources?

Correct AnswerverifiedShow Answer

Which of the following is not included as part of a benchmark?

Correct AnswerverifiedShow Answer

The basic business system that serves the operational level (analysts) and assists in making structure decisions is called ______________ processing system.

Correct AnswerverifiedShow Answer

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Decision-making skills are essential for...
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Automating a business process that contains _ or ______ will magnify or amplify theses problems if they are not corrected first.

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