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Exam 16: Control

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Question 21

Multiple Choice

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Once a company compares its actual performance to performance standards,the next step that it should take in the control process is to: 

A)  ​set goals. 
B)  ​identify deviations. 
C)  ​benchmark. 
D)  ​ensure suboptimization.

E) B) and C)
F) A) and B)

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Question 22

Multiple Choice

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_____ is defined as the use of hierarchical authority to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies,rules,and procedures.

A)  ​Normative control 
B)  ​Bureaucratic control 
C)  ​Concertive control 
D)  ​Objective control

E) B) and C)
F) A) and D)

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Question 23

True/False

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Leaders and managers also contribute to self-management by teaching others the skills they need to maximize and monitor their own work effectiveness.

Identify a true statement about a self-control system.

Only manufacturing firms have waste disposal problems.

A disadvantage of feedback is that: 

_________ occurs when behavior and work procedures do not conform to standards.

Concertive controls are based on: 

Waste prevention and reduction is the lowest level of waste minimization.

Lydia owns a fashion store for women where the focus is on providing quality customer service.The staff is trained to treat customers with utmost care and provide them with reliable fashion advice.Lydia carefully chooses her staff and appoints people who are attentive,friendly,and have a sense of good fashion.Lydia's store uses _____.

Which of the following is an advantage of the balanced scorecard? 

Baked Delights,a startup bakery,recently collected data on the quality and pricing of the products of Sweet Tooth,the largest and most popular bakery in the region,to help set up its own business standards.This is an example of _____.

_________ is the extent to which it is possible to implement each step in the control process.

Jose is a school teacher.If his students score less than 50 percent on their class tests,he assigns them extra homework.Jose is using _____.

Output control measures what managers and workers do.

An accounting statement that shows what has happened to an organization's income,expenses,and net profit over a period of time is called a(n)_________.

As long as the associate editors at Zeal Publishing accurately proofread at least 100 pages of manuscript each day,they are free to come up with their own schedules and work styles to achieve their daily goal.Zeal Publishing appears to follow a _____ system.

_____ is defined as the regulation of workers' behavior and decisions through widely shared organizational values and beliefs.

_________ are calculations typically used to track a business's liquidity,efficiency,and profitability over time compared to other businesses in its industry.

Standards can be determined by listening to customers' comments and complaints.