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Exam 12: Teams: Processes and Communication

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Question 41

Multiple Choice

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The highest level of information richness is achieved when messages are transmitted through

A) phone calls.
B) instant messages.
C) handwritten letters.
D) audio-visual displays.
E) face-to-face channels.

F) A) and E)
G) None of the above

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Question 42

Multiple Choice

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While performing the boundary-spanning process, members who engage in ambassador activities typically communicate with

A) people who are in high positions in the organization.
B) vendors and distributors of competitors.
C) front-line production supervisors in the industry.
D) their subordinates in the organization.
E) the customers of the organization.

F) A) and D)
G) A) and B)

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Question 43

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What are team states? Identify and briefly describe the various team states discussed in the text.

Daniel's team is working on a project to create an effective marketing campaign for a company that specializes in food processors. Daniel gathers all the necessary information to help his team understand the product and the desires and needs of the client. He then clearly explains the responsibilities of each member of the team. He is ensuring that his team has high

Creative processes are interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself.

Teamwork activities that focus on preparation for future work refer to

Five students from the KLM School have been selected to form the team that will represent the school in the National Science contest. They must come up with a creative project. These students' first meeting was face-to-face and involved each of them suggesting as many ideas as they could think of without analyzing or critiquing them at that time. The activity that the students engaged in is referred to as

Discuss three specific factors that account for a team's ability to make effective decisions. How can these factors be used to improve team decision making?

Rebecca and her students from the drama class have been asked to conduct a play to raise funds for the school library. To make the play a success, Rebecca consults and enlists the help of the headmaster and senior teachers, while her students meet a few theater artists. They also consult a costume designer and a dance choreographer who have agreed to help the team with the play. Such activities involving individuals and groups who are not part of the team are termed as

Which of the following statements is True with regard to transition processes?

________ involves a face-to-face meeting of team members in which each offers as many ideas as possible about some focal problem or issue.

Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII) , and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Alvaro's tendency to listen to Sasha and ignore Jerome reflects which factor in effective decision making?

Which of the following refer(s) to the level of common understanding among team members with regard to important aspects of the team and its tasks?

Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII) , and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. The decision-making records of Sasha and Jerome reflect which factor in effective decision making at WII?

Britney, a manager in an advertising firm, was assigned a team and asked to come up with ideas for an advertising campaign. Britney briefed her team and outlined the purpose of the meeting clearly, after which she asked the members to individually generate ideas and bring their list to the next meeting. In the second meeting, the ideas were compiled, doubts clarified, and ideas built-on, after which the members were then asked to individually rank the ideas and submit the list to Britney, who tabulated the scores and created a list of the five highest rated ideas. Britney used ________ to generate the ideas.

A special surveillance and rescue team is being deployed to counter the menace of pirates in the Indian Ocean. Nick, Sid, and Kevin are the core members of the team. Nick was elected as the leader of the team. Sid is responsible for monitoring the team's progress toward its goals. Kevin took on the role of motivator and confidence builder for the team. This team has worked together before and has developed a high level of common understanding regarding the team and its mission. Members also strongly believe that the team can be effective across a variety of situations and tasks. As a standard practice, before deployment, the team members observe how other members perform their roles by shadowing and going through simulations. Beyond his task responsibilities, Kevin's role also consists of behaviors that contribute to ________ processes.

Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII) , and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. According to research, the best way for Silas, Jerome, and Sasha to improve their team hierarchical sensitivity would be to implement

When members of a team develop strong emotional bonds to other members of the team and to the team itself, they have ________, which tends to foster high levels of motivation and commitment to the team.

Nominal group technique decreases social loafing and production blocking-problems with brainstorming-by

________ reflects whether members possess adequate information about their own task responsibilities.