Question 1

Which of the following is not a valid way that a CRM system can collect information?

Accepted Answer

A)  Accounting system
B)  Order fulfillment system
C)  Inventory system
D)  Customer's personal computerE) A) and D)
F) B) and C)

Question 2

What is supply chain visibility?

Accepted Answer

A)  The ability to view all areas up and down the supply chain in real time.
B)  Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory.
C)  Ensures supply chain cohesion by automating the different activities of the supply chain.
D)  Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.E) B) and D)
F) A) and D)

Question 3

What provides enterprisewide support and data access for a firm's operations and business processes?

Accepted Answer

A)  Enterprise systems
B)  Enterprise application integration
C)  Middleware
D)  Enterprise application integration middlewareE) B) and C)
F) A) and D)

Question 4

A supply chain execution system might electronically route orders from a manufacturer to a supplier using electronic data interchange (EDI), a standard format for the electronic exchange of information between supply chain participants.

Accepted Answer

A) True 
 B)False

Question 5

What uses electronic tags and labels to identify objects wirelessly over short distances?

Accepted Answer

A)  3D Printing
B)  Robotics
C)  Drones
D)  RFIDE) B) and C)
F) C) and D)

Question 6

Which of the following is not one of the three phases in the evolution of CRM?

Accepted Answer

A)  Reporting
B)  Analyzing
C)  Processing
D)  PredictingE) All of the above
F) A) and B)

Question 7

3D printing is unmanned aircraft that can fly autonomously, or without a human.

Accepted Answer

A) True 
 B)False

Question 8

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm - such as marketing, sales, finance, manufacturing, and distribution - and between firms.

Accepted Answer

A) True 
 B)False

Question 9

Partner relationship management provides web-based self-service tools that streamline and automate the human resource department.

Accepted Answer

A) True 
 B)False

Question 10

A back order is an unfilled customer order for a product that is out of stock.

Accepted Answer

A) True 
 B)False

Question 11

The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.

Accepted Answer

A) True 
 B)False

Question 12

List generators fall under the category of the sales department's CRM tools.

Accepted Answer

A) True 
 B)False

Question 13

What is collaborative demand planning?

Accepted Answer

A)  Enables an organization to react more quickly to resolve supply chain issues.
B)  Applies technology to the activities in the order life cycle from inquiry to sale.
C)  Allows an organization to reduce the cost and time required during the design process of a product.
D)  Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.E) A) and B)
F) None of the above

Question 14

Customer order cycle time is the time it takes to manufacture a product and deliver it to the retailer.

Accepted Answer

A) True 
 B)False

Question 15

Collaborative demand planning helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.

Accepted Answer

A) True 
 B)False

Question 16

3D printing supports materials management.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

Accepted Answer

A)  Contact center
B)  Web-based self-service
C)  Call scripting
D)  Website personalizationE) B) and D)
F) A) and B)

Question 18

Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?

Accepted Answer

A)  Eliminates redundancies
B)  Cuts down wasted time
C)  Removes misinformation
D)  All of the aboveE) A) and B)
F) All of the above

Question 19

What is the purchasing of goods and services to meet the needs of the supply chain?

Accepted Answer

A)  Procurement
B)  Logistics
C)  Materials management
D)  Bullwhip effectE) B) and C)
F) B) and D)

Question 20

Logistics can help a company answer the following question - What quantity of raw materials should we purchase to minimize spoilage?

Accepted Answer

A) True 
 B)False

Exam 8: Enterprise Applications: Business Communications

Which of the following is not one of the three phases in the evolution of CRM?

Correct AnswerverifiedShow Answer

3D printing is unmanned aircraft that can fly autonomously, or without a human.

Correct AnswerverifiedShow Answer

Collaborative demand planning helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.

Correct AnswerverifiedShow Answer

Logistics can help a company answer the following question - What quantity of raw materials should we purchase to minimize spoilage?

Correct AnswerverifiedShow Answer

Partner relationship management provides web-based self-service tools that streamline and automate the human resource department.

Correct AnswerverifiedShow Answer

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm - such as marketing, sales, finance, manufacturing, and distribution - and between firms.

Correct AnswerverifiedShow Answer

A supply chain execution system might electronically route orders from a manufacturer to a supplier using electronic data interchange (EDI), a standard format for the electronic exchange of information between supply chain participants.

Correct AnswerverifiedShow Answer

What is collaborative demand planning?

Correct AnswerverifiedShow Answer

What is the purchasing of goods and services to meet the needs of the supply chain?

Correct AnswerverifiedShow Answer

Which of the following is not a valid way that a CRM system can collect information?

Correct AnswerverifiedShow Answer

Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?

Correct AnswerverifiedShow Answer

What is supply chain visibility?

Correct AnswerverifiedShow Answer

What uses electronic tags and labels to identify objects wirelessly over short distances?

Correct AnswerverifiedShow Answer

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

Correct AnswerverifiedShow Answer

A back order is an unfilled customer order for a product that is out of stock.

Correct AnswerverifiedShow Answer

Customer order cycle time is the time it takes to manufacture a product and deliver it to the retailer.

Correct AnswerverifiedShow Answer

What provides enterprisewide support and data access for a firm's operations and business processes?

Correct AnswerverifiedShow Answer

3D printing supports materials management.

Correct AnswerverifiedShow Answer

The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.

Correct AnswerverifiedShow Answer

List generators fall under the category of the sales department's CRM tools.

Correct AnswerverifiedShow Answer

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