Question 1

The owner of Touchdown Sports Bar wants to develop a time standard for the task of mixing a specialty cocktail. In a preliminary study, he observed one of his bartenders perform this task seven times with an average of 90 seconds and a standard deviation of five seconds.
What is the normal time for this task if the bartender worked at a 20 percent faster pace than is average?

Accepted Answer

A)   75 seconds
B)   90 seconds
C)   108 seconds
D)   110 seconds
E)   112.5 secondsF) B) and D)
G) B) and C)

Question 2

A job has an observed cycle time of four minutes, a performance rating of 80 percent, and an allowance that is 20 percent of job time. Normal time for the job in minutes is:

Accepted Answer

A)   3.20.
B)   3.84.
C)   4.00.
D)   4.80.
E)   5.00.F) A) and C)
G) All of the above

Question 3

One form of long-term team that is increasingly being used, especially in lean production settings, is:

Accepted Answer

A)   quality circle.
B)   product design.
C)   self-directeD.
D)   self-improvement.
E)   mandatory.F) A) and D)
G) A) and C)

Question 4

What is the effect of an increase in the desired confidence level on the number of observations necessary in a time study?

Accepted Answer

A)   increases
B)   decreases
C)   unaffected
D)   may increase or decrease, depending on the sample standard deviation
E)   impossible to say without additional informationF) A) and B)
G) C) and D)

Question 5

A methods and measurements analyst needs to develop a time standard for a certain task. In a preliminary study, he observed one of his workers perform this task five times, with the following results:   Observation 12345 Time(Seconds)  8476808476\begin{array} { | l | c | c | c | c | c | } \hline 	ext { Observation } & 1 & 2 & 3 & 4 & 5 \\hline 	ext { Time(Seconds)  } & 84 & 76 & 80 & 84 & 76 \\hline\end{array} Observation  Time(Seconds)  ​184​276​380​484​576​​  What is the observed time for this task?

Accepted Answer

A)   80 seconds
B)   84 seconds
C)   160 seconds
D)   240 seconds
E)   400 seconds F) A) and B)
G) All of the above

Question 6

Work sampling can be used to estimate the proportion of time a machine is idle.

Accepted Answer

A) True 
 B)False

Question 7

The two basic causes of accidents are worker carelessness and management demands for increased productivity.

Accepted Answer

A) True 
 B)False

Question 8

A methods and measurement analyst wants to develop a time standard for a certain task. In a preliminary study, he observed one worker perform the task six times with an average observed time of 20 seconds and a standard deviation of two seconds.
What is the standard time for this task if the employee worked at a 20 percent faster pace than average, and an allowance of 25 percent of job time is used?

Accepted Answer

A)   20 seconds
B)   25 seconds
C)   26.7 seconds
D)   30 seconds
E)   32 secondsF) B) and E)
G) All of the above

Question 9

Which of the following statements should not characterize an operations strategy toward the design of work systems?

Accepted Answer

A)   Manufacturing technology is the heart of a business.
B)   Workers can make or break a business.
C)   Workers can be a valuable source of insights.
D)   A spirit of cooperation can contribute to success.
E)   Workers can be proud and respected.F) C) and D)
G) A) and D)

Question 10

Which of the following is not an advantage of work sampling compared to stopwatch time study?

Accepted Answer

A)   There is little or no disruption of work.
B)   It is less susceptible to short-term fluctuations.
C)   Workers are less resentful.
D)   It is less costly and less time-consuming.
E)   It is better suited for short, repetitive tasks.F) A) and D)
G) None of the above

Question 11

A behavioral approach to job design which increases responsibility for planning and coordinating tasks is job:

Accepted Answer

A)   enlargement.
B)   rotation.
C)   enrichment.
D)   involvement.
E)   enhancement.F) A) and E)
G) A) and D)

Question 12

A flow process chart is helpful for visualizing the portions of a work cycle during which the equipment is busy or idle.

Accepted Answer

A) True 
 B)False

Question 13

In a stopwatch time study, the average of the times recorded for a given worker to perform a given task is the:

Accepted Answer

A)   observed timE.
B)   normal time.
C)   standard time.
D)   allowance time.
E)   performance rating time.F) B) and D)
G) C) and E)

Question 14

The owner of Kat Motel wants to develop a time standard for the task of cleaning a cat cage. In a preliminary study, she observed one of her workers perform this task six times, with the following results:   Observation 123456 Time(Seconds)  998790819390\begin{array} { | l | c | c | c | c | c | c | } \hline 	ext { Observation } & 1 & 2 & 3 & 4 & 5 & 6 \\hline 	ext { Time(Seconds)  } & 99 & 87 & 90 & 81 & 93 & 90 \\hline\end{array} Observation  Time(Seconds)  ​199​287​390​481​593​690​​  How many observations should be made if she wants to be 95.44 percent confident that the maximum error in the observed time is two seconds? Assume that the standard deviation of the task time is six seconds.

Accepted Answer

A)   5
B)   6
C)   30
D)   36
E)   49 F) A) and C)
G) A) and E)

Question 15

Self-directed teams are allowed to make changes in the work processes under their control.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following most closely describes job enlargement?

Accepted Answer

A)   horizontal loading
B)   increasing the level of responsibility associated with a job
C)   transferring workers through a series of jobs to increase their scope of experience
D)   increasing the amount of workspace assigned to a worker
E)   assigning two jobs to the same workerF) B) and D)
G) D) and E)

Question 17

Which of the following is not a potential benefit of the use of self-directed teams?

Accepted Answer

A)   higher quality
B)   higher productivity
C)   greater worker satisfaction
D)   greater satisfaction for middle managers
E)   lower turnoverF) A) and B)
G) C) and D)

Question 18

Output-based systems compensate employees according to the amount of output they produce, thereby tying pay directly to performance.

Accepted Answer

A) True 
 B)False

Question 19

In motion studies, a therblig is a:

Accepted Answer

A)   charting method of analysis.
B)   job enrichment technique.
C)   dummy task.
D)   basic elemental motion.
E)   fraction (.0006)  of a minute.F) C) and E)
G) A) and B)

Question 20

The design of work systems is based on objective standards and thereby avoids most ethical issues.

Accepted Answer

A) True 
 B)False

Exam 9: Work Design and Measurement

A behavioral approach to job design which increases responsibility for planning and coordinating tasks is job:

Correct Answer
verified

Which of the following is not an advantage of work sampling compared to stopwatch time study?

Correct Answer
verified

The design of work systems is based on objective standards and thereby avoids most ethical issues.

Correct Answer
verified

A job has an observed cycle time of four minutes, a performance rating of 80 percent, and an allowance that is 20 percent of job time. Normal time for the job in minutes is:

Correct Answer
verified

One form of long-term team that is increasingly being used, especially in lean production settings, is:

Correct Answer
verified

In motion studies, a therblig is a:

Correct Answer
verified

Which of the following is not a potential benefit of the use of self-directed teams?

Correct Answer
verified

Correct Answer
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Work sampling can be used to estimate the proportion of time a machine is idle.

Correct Answer
verified

Correct Answer
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Which of the following most closely describes job enlargement?

Correct Answer
verified

Which of the following statements should not characterize an operations strategy toward the design of work systems?

Correct Answer
verified

Correct Answer
verified

Self-directed teams are allowed to make changes in the work processes under their control.

Correct Answer
verified

Correct Answer
verified

In a stopwatch time study, the average of the times recorded for a given worker to perform a given task is the:

Correct Answer
verified

The two basic causes of accidents are worker carelessness and management demands for increased productivity.

Correct Answer
verified

A flow process chart is helpful for visualizing the portions of a work cycle during which the equipment is busy or idle.

Correct Answer
verified

Output-based systems compensate employees according to the amount of output they produce, thereby tying pay directly to performance.

Correct Answer
verified

What is the effect of an increase in the desired confidence level on the number of observations necessary in a time study?

Correct Answer
verified

Exam 9: Work Design and Measurement

A behavioral approach to job design which increases responsibility for planning and coordinating tasks is job:

Correct AnswerverifiedShow Answer

Which of the following is not an advantage of work sampling compared to stopwatch time study?

Correct AnswerverifiedShow Answer

The design of work systems is based on objective standards and thereby avoids most ethical issues.

Correct AnswerverifiedShow Answer

A job has an observed cycle time of four minutes, a performance rating of 80 percent, and an allowance that is 20 percent of job time. Normal time for the job in minutes is:

Correct AnswerverifiedShow Answer

One form of long-term team that is increasingly being used, especially in lean production settings, is:

Correct AnswerverifiedShow Answer

In motion studies, a therblig is a:

Correct AnswerverifiedShow Answer

Which of the following is not a potential benefit of the use of self-directed teams?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Work sampling can be used to estimate the proportion of time a machine is idle.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following most closely describes job enlargement?

Correct AnswerverifiedShow Answer

Which of the following statements should not characterize an operations strategy toward the design of work systems?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Self-directed teams are allowed to make changes in the work processes under their control.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In a stopwatch time study, the average of the times recorded for a given worker to perform a given task is the:

Correct AnswerverifiedShow Answer

The two basic causes of accidents are worker carelessness and management demands for increased productivity.

Correct AnswerverifiedShow Answer

A flow process chart is helpful for visualizing the portions of a work cycle during which the equipment is busy or idle.

Correct AnswerverifiedShow Answer

Output-based systems compensate employees according to the amount of output they produce, thereby tying pay directly to performance.

Correct AnswerverifiedShow Answer

What is the effect of an increase in the desired confidence level on the number of observations necessary in a time study?

Correct AnswerverifiedShow Answer

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