Question 1

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.

Accepted Answer

A)   operation
B)   marketing
C)   purchasing
D)   finance
E)   internal auditF) A) and B)
G) C) and D)

Question 2

People who work in the field of operations should have skills that include both knowledge and people skills.

Accepted Answer

A) True 
 B)False

Question 3

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

Accepted Answer

A) True 
 B)False

Question 4

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following principles emphasizes that actions should make the community as a whole better off?

Accepted Answer

A)   The Rights Principle
B)   The Fairness Principle
C)   The Virtue Principle
D)   The Common Good Principle
E)   The Utilitarian PrincipleF) A) and D)
G) B) and C)

Question 6

A "product package" consists of:

Accepted Answer

A)   the exterior wrapping.
B)   the shipping container.
C)   a combination of goods and services.
D)   goods if a manufacturing organization.
E)   customer relations if a service organization.F) All of the above
G) A) and B)

Question 7

Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision making.

Accepted Answer

A) True 
 B)False

Question 8

Which is not an area of significant difference between manufacturing and service operations?

Accepted Answer

A)   forecasting demand
B)   uniformity of input
C)   labor content of jobs
D)   customer contact
E)   measurement of productivityF) B) and E)
G) None of the above

Question 9

Marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____________ new product designs will be.

Accepted Answer

A)   marketable
B)   segmentable
C)   manufacturable
D)   profitable
E)   nameableF) B) and E)
G) A) and B)

Question 10

Which of the following is a system in which low-skilled workers use specialized equipment to produce high volumes of standardized goods?

Accepted Answer

A)   supply chain
B)   the Internet
C)   craft production
D)   mass production
E)   lean systemsF) C) and E)
G) A) and E)

Question 11

A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency.

Accepted Answer

A) True 
 B)False

Question 12

Two widely used metrics of variation are the __________ and the _________.

Accepted Answer

A)   mean; standard deviation
B)   productivity ratio; correlation
C)   standardized mean; assignable deviation
D)   randomized mean; standardized deviation
E)   normal distribution; random variationF) A) and C)
G) A) and E)

Question 13

Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.

Accepted Answer

A) True 
 B)False

Question 14

The responsibilities of the operations manager include:

Accepted Answer

A)   allocating financial resources throughout the organization.
B)   the creation of goods or provision of services.
C)   promoting the organization's goods or services.
D)   assessing consumer wants and needs.
E)   analyzing investment proposals.F) A) and E)
G) A) and D)

Question 15

Business organizations consist of three major functional areas which, ideally:

Accepted Answer

A)   support one another.
B)   are mutually exclusive.
C)   exist independently of each other.
D)   function independently of each other.
E)   do not interface with each other.F) A) and C)
G) A) and D)

Question 16

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

Accepted Answer

A)   sustainability
B)   supportability
C)   marketability
D)   perishability
E)   transportabilityF) A) and B)
G) A) and C)

Question 17

Farming is an example of:

Accepted Answer

A)   an obsolete activity.
B)   a virtual organization.
C)   nonmanufactured goods production.
D)   a growth industry.
E)   customized manufacturing.F) None of the above
G) D) and E)

Question 18

Knowledge skills usually don't include:

Accepted Answer

A)   process knowledge.
B)   accounting skills.
C)   communication skills.
D)   global knowledge.
E)   financial skills.F) A) and E)
G) A) and C)

Question 19

Service often requires relatively greater labor content when compared to manufacturing.

Accepted Answer

A) True 
 B)False

Question 20

As an abstraction of reality, a model is a simplified version of a real phenomenon.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to Operations Management

Service often requires relatively greater labor content when compared to manufacturing.

Correct AnswerverifiedShow Answer

Farming is an example of:

Correct AnswerverifiedShow Answer

As an abstraction of reality, a model is a simplified version of a real phenomenon.

Correct AnswerverifiedShow Answer

Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision making.

Correct AnswerverifiedShow Answer

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

Correct AnswerverifiedShow Answer

Which of the following principles emphasizes that actions should make the community as a whole better off?

Correct AnswerverifiedShow Answer

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

Correct AnswerverifiedShow Answer

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.

Correct AnswerverifiedShow Answer

Knowledge skills usually don't include:

Correct AnswerverifiedShow Answer

People who work in the field of operations should have skills that include both knowledge and people skills.

Correct AnswerverifiedShow Answer

A "product package" consists of:

Correct AnswerverifiedShow Answer

Two widely used metrics of variation are the __________ and the _________.

Correct AnswerverifiedShow Answer

Which of the following is a system in which low-skilled workers use specialized equipment to produce high volumes of standardized goods?

Correct AnswerverifiedShow Answer

Business organizations consist of three major functional areas which, ideally:

Correct AnswerverifiedShow Answer

Which is not an area of significant difference between manufacturing and service operations?

Correct AnswerverifiedShow Answer

The responsibilities of the operations manager include:

Correct AnswerverifiedShow Answer

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

Correct AnswerverifiedShow Answer

Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.

Correct AnswerverifiedShow Answer

A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency.

Correct AnswerverifiedShow Answer

Marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____________ new product designs will be.

Correct AnswerverifiedShow Answer

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Two widely used metrics of variation are the __ and the _.

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