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Exam 7: Organization, Teamwork, and Communication

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Question 1

Multiple Choice

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Which problem has been created by increased access to the Internet at work?

A) Employees may abuse company e-mail and Internet access.
B) Internet use can be more expensive than hardware or software.
C) Extensive Internet use has led to an increase of people working remotely.
D) Internet use can prevent employees from collaborating with their teams.
E) The Internet inhibits the flow of everyday business activities.

F) C) and E)
G) A) and C)

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Question 2

Multiple Choice

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Caleb is a manager at a small diner in a tourist town. There are many competing restaurants in the area, so the restaurant owners depend on Caleb and his employees to pay attention to what customers order most often to determine what the daily and weekly specials should be. Caleb has the authority to make changes to the menu and offer promotions to attract more customers. What type of organization does Caleb manage?

A) overcentralized
B) centralized
C) decentralized
D) hierarchical
E) unorganized

F) B) and E)
G) B) and C)

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Question 3

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Ski and Surf, a large distributor of skiing and diving equipment in the United States, is organized into four business units: (1) Mountain States Ski, (2) West Coast Surf, (3) South Central States, and (4) Central States. What two types of departmentalization are illustrated in this example?

Comfort Food Reimagined is a new restaurant that prepares childhood favorites in new ways to appeal to adults. The restaurant's owner has empowered Bill, an employee, to create a new advertising campaign to attract customers. What does Bill need to carry out this assignment?

Which item is least associated with an organization's culture?

Melvin and Darryl are both managers at a sporting goods store. Melvin is a manager in the finance department and Darryl is a lower-level manager in the shoe department. When these managers communicate, it is known as ________ communication.

How can managers monitor and make communication more effective?

Which statement is true regarding the monitoring of communications in the workplace?

Teresa is a manager of a real estate company. She is aware that her company has an active grapevine because she has heard her employees gossiping in the lunch room and around the office. All of the following are things she can do to use the grapevine to her advantage EXCEPT

Soumya, the president of a higher-education publishing firm, delegates responsibility for all editorial activities to Sarah, the executive editor. Sarah accepts this responsibility and has the authority to obtain all relevant information, make decisions about what to publish, and delegate any and all activities to her subordinates. Sarah delegates all the editorial activities to the managing editors of each academic discipline. In turn, these managers assign specific projects to their development editors. Who is ultimately accountable to Soumya for all the editorial activities?

Franco is a manager at a large electronics store, where his main responsibility is managing 25 employees. His employees are highly competent, so he doesn't need to interact with them frequently and few problems arise. His company has a set of specific operating procedures that govern his activities and the activities of his employees. What type of span of management does this scenario describe?

Marvin started a small restaurant business. At first, he did everything himself, buying the ingredients, preparing and serving the food, creating the menu and setting the prices, and handling the finances of the restaurant. As his business grows, Marvin may have to do all of the following EXCEPT

An advantage of line structure in organizations is that it

Judy works at a small printing company that groups jobs by functional activities. Her company has departments focused on sales, marketing, finance, printing, legal, and human resources. What is most likely true of the departments in Judy's company?

Nicole is a manager of an online clothing store. She has five employees who work remotely in their homes in Minneapolis, Milwaukee, Chicago, Detroit, and Cleveland. In addition to managing her employees and having a phone meeting with each of them weekly, Nicole also orders merchandise, manages the inventory, coordinates shipping to customers, and manages the company's advertising and finances. What type of span of management does this scenario describe?

Joylene is interviewing to work at a dentist's office. During the interview process, the hiring manager had her come in and talk to some of the employees about the office's culture. Everything she learned related to the office's culture EXCEPT

Kris manages a frozen pizza company. In order to earn profits, she must determine what activities are required to achieve the company's objectives. All of the following are activities this company would need to do EXCEPT

What does an organizational chart display?

Christy works for a magazine publishing company. When pressed to meet a deadline, every employee is expected to work together to get the job done, even if it means working overtime. This commitment to teamwork is part of the company's

Dilbert's, a large department store chain, has store managers, district managers, regional managers, and functional managers. What type of organization does this describe?