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Exam 4: Demanding Ethical and Socially Responsible Behavior

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Question 41

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U.S. businesses claim that unethical business practices are common outside the U.S.

A) True
B) False

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Question 42

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Laws that protect us from fraud, theft and violence determine ethical behavior.

A) True
B) False

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Question 43

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Ethical behavior refers to the standards that are accepted by society as right or wrong.

Corporate social responsibility refers to the concern businesses have for the welfare of society.

A business that takes a public position on a political issue that affects the welfare of society is exercising corporate social responsibility.

Top management at Big Bend Motorcycle Company is convinced that the company has a social responsibility to its community. Management believes that the firm can have the greatest impact in this area through cash contributions to nonprofit organizations. This is an example of:

Cigarette producers refused to voluntarily place health warnings on their packages. In response, the federal government passed laws requiring health warnings on all cigarette packages. With respect to ethical behavior, this sequence of events is:

In light of the fact that over 60% of all theft in retail stores is committed by employees, New Generations Clothier, Inc., requires that managers personally unlock fitting rooms for all sales associates and count the number of items associates take to the fitting rooms. This policy is written in the company manual. Breaking with the policy is grounds for dismissal. It is correct to say that this is part of New Generations' compliance-based ethics.

One problem with conducting a social audit is:

In order to do the right thing for all stakeholders, a business should be managed ethically.

Which of the following is not a basic right proposed by former President John A) The right to be heard B) The right to be informed C) The right to a discount D) The right to safety F) Kennedy?

When a firm undertakes corporate social initiatives it is:

Ethical dilemmas in business:

Both managers and workers cite low managerial ethics as a major cause of American businesses' competitive woes.

Ethical behavior covers a ________ range of conduct than legal behavior.

When discussing moral and ethical issues, it is helpful to remember that ethical behavior begins with ___________________.

Creating competition between employees within the corporation:

Opponents of corporate social responsibility argue that firms which use their profits to promote social causes are not being fair to investors who provided the funds for the purpose of financial gain.

It can be very difficult to maintain a balance between ethics and goals such as pleasing stakeholders.

Mini-Case Harry, Sirly, and Bo are in the midst of a heated discussion. As the chief operating officers of the U-Scream Ice Cream Corporation, they are reviewing the latest financial reports. Intense competition has resulted in deceased profits. Each of the three officers has his own view of how to reverse the current trend. Harry suggests cutting costs by firing union employees and hiring replacement workers at lower wages. He has directed the firm's attorney to find a loophole in the contract that will allow for this action. Sirly protests, stating that Harry's proposal is unethical and unfair. Sirly feels that every stakeholder should be treated equally, and that profiting at the expense of others is foolhardy. Bo, agreeing in part with Sirly, states, "We must be sensitive to all affected parties, but clearly our primary goal is to make a profit for our owners." In an attempt to resolve the conflict between Harry and Sirly, Bo offers an alternative suggestion: reduce the firm's charitable contributions until acceptable profit levels are realized. Sirly is outraged and reminds Bo of the social responsibilities that U-Scream Ice Cream has to the community, environment, suppliers, employees, and stockholders. -Sirly recommends a marketing strategy aimed at increasing sales through the development of a positive corporate image. He suggests the first step toward this goal is to identify and evaluate the firm's programs for community involvement. Sirly is calling for a ________ to be completed.