Question 1

Dealing with the fact that certain aspects of any management situation are more important than others is called

Accepted Answer

A)  analysis of trade-offs.
B)  sensitivity analysis.
C)  recognition of priorities.
D)  analysis of variance.
E)  decision table analysis.F) A) and B)
G) A) and C)

Question 2

In their chief role of _________, operations managers exert considerable influence over the degree to which the goals and objectives of the organization are realized.

Accepted Answer

A)  promoter/salesman
B)  designer/builder
C)  planner/decision maker
D)  recruiter/trainer
E)  troubleshooter/problem-solverF) A) and E)
G) D) and E)

Question 3

_____ is considered to be more challenging for _____ due to the higher variation in input.

Accepted Answer

A)  Labor content of jobs; operations
B)  Uniformity of input; inventory management
C)  Measurement of productivity; managers
D)  Wages; manufacturing
E)  Quality assurance; servicesF) None of the above
G) All of the above

Question 4

A "product package" consists of

Accepted Answer

A)  the exterior wrapping.
B)  the shipping container.
C)  a combination of goods and services.
D)  goods if a manufacturing organization.
E)  customer relations if a service organization.F) A) and D)
G) A) and C)

Question 5

A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency.

Accepted Answer

A) True 
 B)False

Question 6

Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their apprentices using custom-made parts.

Accepted Answer

A) True 
 B)False

Question 7

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management.

Accepted Answer

A)  outsourcing; supply chain
B)  offshoring; lean
C)  downsizing; total quality
D)  optimizing; inventory
E)  internationalization; interculturalF) B) and C)
G) A) and B)

Question 8

Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision making.

Accepted Answer

A) True 
 B)False

Question 9

Operations, marketing, and finance function independently of each other in most organizations.

Accepted Answer

A) True 
 B)False

Question 10

Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm's

Accepted Answer

A)  division of labor.
B)  market development.
C)  outsourcing.
D)  external process orientation.
E)  internal supply chain.F) C) and E)
G) None of the above

Question 11

The greater the degree of customer involvement, the more challenging the design and management of operations.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following would tend to increase the importance of supply chain management?

Accepted Answer

A)  increased supply chain stability
B)  lower levels of outsourcing
C)  reduced competitive pressures
D)  increased globalization
E)  greater emphasis on local marketsF) None of the above
G) A) and D)

Question 13

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

Accepted Answer

A) True 
 B)False

Question 14

Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.

Accepted Answer

A) True 
 B)False

Question 15

People who work in the field of operations should have skills that include both knowledge and people skills.

Accepted Answer

A) True 
 B)False

Question 16

The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the

Accepted Answer

A)  Irwin phenomenon.
B)  Pareto phenomenon.
C)  Stevenson phenomenon.
D)  Tellier phenomenon.
E)  Adam Smith phenomenon.F) C) and E)
G) B) and D)

Question 17

Which of the following statements about variation is false?

Accepted Answer

A)  Variation prevents a production process from being as efficient as it can be.
B)  Some variation can be prevented.
C)  Variation can either be assignable or random.
D)  Any variation makes a production process less productive
E)  Random variation generally cannot be influenced by managers.F) A) and D)
G) All of the above

Question 18

Among Ford's many contributions was the introduction of mass production, using the concepts of interchangeable parts and division of labor.

Accepted Answer

A) True 
 B)False

Question 19

The responsibilities of the operations manager include

Accepted Answer

A)  allocating financial resources throughout the organization.
B)  the creation of goods or provision of services.
C)  promoting the organization's goods or services.
D)  assessing consumer wants and needs.
E)  analyzing investment proposals.F) A) and E)
G) A) and D)

Question 20

Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to Operations Management

Dealing with the fact that certain aspects of any management situation are more important than others is called

Correct AnswerverifiedShow Answer

The greater the degree of customer involvement, the more challenging the design and management of operations.

Correct AnswerverifiedShow Answer

Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision making.

Correct AnswerverifiedShow Answer

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

Correct AnswerverifiedShow Answer

Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their apprentices using custom-made parts.

Correct AnswerverifiedShow Answer

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management.

Correct AnswerverifiedShow Answer

Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials.

Correct AnswerverifiedShow Answer

A "product package" consists of

Correct AnswerverifiedShow Answer

Which of the following statements about variation is false?

Correct AnswerverifiedShow Answer

The responsibilities of the operations manager include

Correct AnswerverifiedShow Answer

The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the

Correct AnswerverifiedShow Answer

Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.

Correct AnswerverifiedShow Answer

A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency.

Correct AnswerverifiedShow Answer

Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm's

Correct AnswerverifiedShow Answer

Which of the following would tend to increase the importance of supply chain management?

Correct AnswerverifiedShow Answer

People who work in the field of operations should have skills that include both knowledge and people skills.

Correct AnswerverifiedShow Answer

In their chief role of _________, operations managers exert considerable influence over the degree to which the goals and objectives of the organization are realized.

Correct AnswerverifiedShow Answer

Operations, marketing, and finance function independently of each other in most organizations.

Correct AnswerverifiedShow Answer

_____ is considered to be more challenging for _____ due to the higher variation in input.

Correct AnswerverifiedShow Answer

Among Ford's many contributions was the introduction of mass production, using the concepts of interchangeable parts and division of labor.

Correct AnswerverifiedShow Answer

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Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _ is leading to increased emphasis on management.

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_ is considered to be more challenging for _ due to the higher variation in input.

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