Question 1

Which of the following is an example of a supporting process?

Accepted Answer

A)  marketing
B)  purchasing
C)  strategy
D)  sales
E)  information technologyF) A) and E)
G) A) and D)

Question 2

The use of models will guarantee the best possible decisions.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

Accepted Answer

A)  sustainability
B)  supportability
C)  marketability
D)  perishability
E)  transportabilityF) B) and D)
G) B) and C)

Question 4

Two widely used metrics of variation are the __________ and the _________.

Accepted Answer

A)  mean; standard deviation
B)  productivity ratio; correlation
C)  standardized mean; assignable deviation
D)  randomized mean; standardized deviation
E)  normal distribution; random variationF) A) and C)
G) B) and C)

Question 5

Which of the following principles emphasizes that actions should make the community as a whole better off?

Accepted Answer

A)  The Rights Principle
B)  The Fairness Principle
C)  The Virtue Principle
D)  The Common Good Principle
E)  The Utilitarian PrincipleF) A) and B)
G) A) and D)

Question 6

Managing the supply chain has become more important as a result of firms increasing their levels of

Accepted Answer

A)  overtime.
B)  outsourcing.
C)  marketing.
D)  promotions.
E)  shipping.F) A) and C)
G) D) and E)

Question 7

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a system in which low-skilled workers use specialized equipment to produce high volumes of standardized goods?

Accepted Answer

A)  supply chain
B)  the Internet
C)  craft production
D)  mass production
E)  lean systemsF) All of the above
G) C) and E)

Question 9

Which of the following is not an ongoing trend in manufacturing?

Accepted Answer

A)  globalization
B)  quality improvement
C)  flexibility and agility
D)  mass production for greater economies of scale
E)  technological advancesF) A) and B)
G) B) and C) D

Question 10

Knowledge skills usually don't include

Accepted Answer

A)  process knowledge.
B)  accounting skills.
C)  communication skills.
D)  global knowledge.
E)  financial skills.F) D) and E)
G) All of the above

Question 11

Which of the following is not a characteristic of service operations?

Accepted Answer

A)  intangible output
B)  high customer contact
C)  high labor content
D)  easy measurement of productivity
E)  low uniformity of inputF) B) and D)
G) A) and C)

Question 12

Service operations require additional inventory because of the unpredictability of consumer demand.

Accepted Answer

A) True 
 B)False

Question 13

Farming is an example of

Accepted Answer

A)  an obsolete activity.
B)  a virtual organization.
C)  nonmanufactured goods production.
D)  a growth industry.
E)  customized manufacturing.F) A) and B)
G) B) and D)

Question 14

Which of the following most involves coordinating the activities among all the elements of the business including its suppliers and distributors?

Accepted Answer

A)  pollution control
B)  quality management
C)  supply chain management
D)  competition from foreign manufacturers
E)  technological changeF) A) and E)
G) B) and E)

Question 15

A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

Accepted Answer

A) True 
 B)False

Question 16

Goods-producing organizations are not involved in service activities.

Accepted Answer

A) True 
 B)False  False

Question 17

The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework.

Accepted Answer

A) True 
 B)False  True

Question 18

Which of the following is a type of transformation process used by operations to convert inputs into outputs?

Accepted Answer

A)  cutting
B)  storing
C)  transporting
D)  analyzing
E)  all of these choices are transformation processesF) A) and B)
G) A) and C)

Question 19

Marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____________ new product designs will be.

Accepted Answer

A)  marketable
B)  segmentable
C)  manufacturable
D)  profitable
E)  nameableF) A) and B)
G) None of the above

Question 20

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ______________ in response to the ___________.

Accepted Answer

A)  flexibility; pressure to be more efficient
B)  offshoring; need to promote domestic production
C)  sustainability; threat of global warming
D)  technology; impact of random variation
E)  forecasting; stabilization of demandF) B) and C)
G) C) and D)

Exam 1: Introduction to Operations Management

Which of the following is an example of a supporting process?

Correct AnswerverifiedShow Answer

The use of models will guarantee the best possible decisions.

Correct AnswerverifiedShow Answer

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

Correct AnswerverifiedShow Answer

Two widely used metrics of variation are the __________ and the _________.

Correct AnswerverifiedShow Answer

Which of the following principles emphasizes that actions should make the community as a whole better off?

Correct AnswerverifiedShow Answer

Managing the supply chain has become more important as a result of firms increasing their levels of

Correct AnswerverifiedShow Answer

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

Correct AnswerverifiedShow Answer

Which of the following is a system in which low-skilled workers use specialized equipment to produce high volumes of standardized goods?

Correct AnswerverifiedShow Answer

Which of the following is not an ongoing trend in manufacturing?

Correct AnswerverifiedD

Knowledge skills usually don't include

Correct AnswerverifiedShow Answer

Which of the following is not a characteristic of service operations?

Correct AnswerverifiedShow Answer

Service operations require additional inventory because of the unpredictability of consumer demand.

Correct AnswerverifiedShow Answer

Farming is an example of

Correct AnswerverifiedShow Answer

Which of the following most involves coordinating the activities among all the elements of the business including its suppliers and distributors?

Correct AnswerverifiedShow Answer

A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

Correct AnswerverifiedShow Answer

Goods-producing organizations are not involved in service activities.

Correct AnswerverifiedFalse

The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework.

Correct AnswerverifiedTrue

Which of the following is a type of transformation process used by operations to convert inputs into outputs?

Correct AnswerverifiedShow Answer

Marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____________ new product designs will be.

Correct AnswerverifiedShow Answer

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ______________ in response to the ___________.

Correct AnswerverifiedShow Answer

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Two widely used metrics of variation are the __ and the _.

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D

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False

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True

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Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ____ in response to the _.

Correct Answer
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