Question 1

A person using the ________ defense mechanism copies the behavior of another to cope with feelings of inadequacy.

Accepted Answer

The answer of A person using the ________ defense mechanism...

Question 2

Unconsciously returning to more infantile thoughts or behaviors is called ________.

Accepted Answer

The answer of Unconsciously returning to more infantile thoughts or...

Question 3

The ability to communicate with patients in terms that they understand so that they feel at ease and comfortable with what you are saying is called ________communication.

Accepted Answer

The answer of The ability to communicate with patients in...

Question 4

Mrs. Underwood is in your office for a follow-up on injuries she received in an automobile accident in which her husband was killed. She is visibly upset and sits on the edge of the examination table, crying quietly. You need to find out how her physical wounds are healing and how much pain she is in. Which of the following statements would be your best choice for opening the conversation?

Accepted Answer

A)   "Is there something you'd like to talk about?"
B)   "Don't worry, Mrs. Underwood, everything will be okay."
C)   "Mrs. Underwood, I need you to stop crying now so the doctor can examine you."
D)   "Please tell me how the accident occurred."
E)   "Now, Mrs. Underwood, it can't be that bad."F) B) and D)
G) C) and D)

Question 5

When the physician explains that Cherise needs surgery, she says, "I'm okay with that." She is sitting with her arms folded across her chest and is avoiding eye contact with the physician. When the physician asks if she is sure, Cherise says, "Yeah, yeah, it's okay," but she is frowning. This is an example of ____.

Accepted Answer

A)   body language that indicates one's true feelings
B)   a patient who is looking forward to surgery
C)   verbal communication that confirms body language
D)   a patient who understands the instructions given
E)   a patient who is being honest about her feelingsF) B) and C)
G) B) and E)

Question 6

"Women are bad at math" and "Men don't know how to communicate" are examples of ____.

Accepted Answer

A)   realizing one's own limitations
B)   being tolerant of each other's handicaps
C)   recognizing the need to have someone else perform a service
D)   passing judgment and stereotyping
E)   icebreakers to help relax a patientF) A) and E)
G) C) and D)

Question 7

Which of the following is an example of positive communication?

Accepted Answer

A)   Asking a patient to repeat your instructions
B)   Interrupting a patient when he does not understand
C)   Treating all patients the same
D)   Informing patients when you cannot spend any more time with them
E)   Leaving the room when a patient becomes angryF) B) and C)
G) A) and E)

Question 8

Signs of anxiety include ____.

Accepted Answer

A)   passiveness and drowsiness
B)   increased blood pressure and sweaty palms
C)   quietness and relaxed appearance
D)   decrease in pulse and breathing
E)   calm attitude and cheerful smileF) A) and E)
G) B) and E)

Question 9

Types of human growth include physical, psychological, and _______________ growth.

Accepted Answer

The answer of Types of human growth include physical, psychological,...

Question 10

Mr. Hernando says he does not remember how he received the injuries he suffered when he was mugged. This is an example of the defense mechanism of ________.

Accepted Answer

The answer of Mr. Hernando says he does not remember...

Question 11

One way to improve your listening skills is to ____.

Accepted Answer

A)   avoid giving feedback
B)   respond immediately when spoken to
C)   think before you respond
D)   display concern by eliminating personal space
E)   practice passive listeningF) A) and B)
G) B) and C)

Question 12

When communicating with a patient who cannot speak or understand English, ____.

Accepted Answer

A)   insist that the patient learn English
B)   speak to the patient using appropriate medical terminology
C)   learn and use a few phrases in the patient's native language
D)   write down instructions for the patient
E)   avoid using professional interpretersF) A) and E)
G) None of the above

Question 13

Skills involved in communication are ________skills, interpersonal skills, and assertiveness skills.

Accepted Answer

The answer of Skills involved in communication are ________skills, interpersonal...

Question 14

Anything that changes a message in any way or interferes with communication is considered to be ________.

Accepted Answer

The answer of Anything that changes a message in any...

Question 15

A common reaction of patients with acquired immunodeficiency syndrome (AIDS)  and human immunodeficiency virus (HIV)  is ____.

Accepted Answer

A)   assertive behavior
B)   guilt
C)   acceptance of their disease
D)   friendliness
E)   indifferenceF) A) and B)
G) D) and E)

Question 16

Misunderstandings or breakdowns in the lines of communication can result in ________ in the workplace.

Accepted Answer

The answer of Misunderstandings or breakdowns in the lines of...

Question 17

Indicating that you heard the patient and follow the train of thought is the communication technique of ________.

Accepted Answer

The answer of Indicating that you heard the patient and...

Question 18

A professional who is firm and stands up for himself or herself while still showing respect for others is ____.

Accepted Answer

A)   assertive
B)   genuine
C)   friendly
D)   aggressive
E)   abrasiveF) A) and E)
G) None of the above

Question 19

An example of active listening is ____.

Accepted Answer

A)   sitting in a lecture presentation
B)   observing two children fighting
C)   interviewing a patient
D)   watching a television program
E)   attending a live jazz performanceF) A) and B)
G) A) and C)

Question 20

In the communication circle, what is the response to the message by the receiver called?

Accepted Answer

A)   Reply
B)   Exchange
C)   Feedback
D)   Source
E)   NoiseF) A) and B)
G) C) and E)

Exam 4: Interpersonal Communication

Anything that changes a message in any way or interferes with communication is considered to be ________.

Correct Answer
verified

A common reaction of patients with acquired immunodeficiency syndrome (AIDS) and human immunodeficiency virus (HIV) is ____.

Correct Answer
verified

An example of active listening is ____.

Correct Answer
verified

A person using the ________ defense mechanism copies the behavior of another to cope with feelings of inadequacy.

Correct Answer
verified

Unconsciously returning to more infantile thoughts or behaviors is called ________.

Correct Answer
verified

A professional who is firm and stands up for himself or herself while still showing respect for others is ____.

Correct Answer
verified

Misunderstandings or breakdowns in the lines of communication can result in ________ in the workplace.

Correct Answer
verified

Indicating that you heard the patient and follow the train of thought is the communication technique of ________.

Correct Answer
verified

One way to improve your listening skills is to ____.

Correct Answer
verified

In the communication circle, what is the response to the message by the receiver called?

Correct Answer
verified

"Women are bad at math" and "Men don't know how to communicate" are examples of ____.

Correct Answer
verified

When communicating with a patient who cannot speak or understand English, ____.

Correct Answer
verified

Which of the following is an example of positive communication?

Correct Answer
verified

Skills involved in communication are ________skills, interpersonal skills, and assertiveness skills.

Correct Answer
verified

Correct Answer
verified

Mr. Hernando says he does not remember how he received the injuries he suffered when he was mugged. This is an example of the defense mechanism of ________.

Correct Answer
verified

Correct Answer
verified

Types of human growth include physical, psychological, and _______________ growth.

Correct Answer
verified

The ability to communicate with patients in terms that they understand so that they feel at ease and comfortable with what you are saying is called ________communication.

Correct Answer
verified

Signs of anxiety include ____.

Correct Answer
verified

Exam 4: Interpersonal Communication

Anything that changes a message in any way or interferes with communication is considered to be ________.

Correct AnswerverifiedShow Answer

A common reaction of patients with acquired immunodeficiency syndrome (AIDS) and human immunodeficiency virus (HIV) is ____.

Correct AnswerverifiedShow Answer

An example of active listening is ____.

Correct AnswerverifiedShow Answer

A person using the ________ defense mechanism copies the behavior of another to cope with feelings of inadequacy.

Correct AnswerverifiedShow Answer

Unconsciously returning to more infantile thoughts or behaviors is called ________.

Correct AnswerverifiedShow Answer

A professional who is firm and stands up for himself or herself while still showing respect for others is ____.

Correct AnswerverifiedShow Answer

Misunderstandings or breakdowns in the lines of communication can result in ________ in the workplace.

Correct AnswerverifiedShow Answer

Indicating that you heard the patient and follow the train of thought is the communication technique of ________.

Correct AnswerverifiedShow Answer

One way to improve your listening skills is to ____.

Correct AnswerverifiedShow Answer

In the communication circle, what is the response to the message by the receiver called?

Correct AnswerverifiedShow Answer

"Women are bad at math" and "Men don't know how to communicate" are examples of ____.

Correct AnswerverifiedShow Answer

When communicating with a patient who cannot speak or understand English, ____.

Correct AnswerverifiedShow Answer

Which of the following is an example of positive communication?

Correct AnswerverifiedShow Answer

Skills involved in communication are ________skills, interpersonal skills, and assertiveness skills.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Mr. Hernando says he does not remember how he received the injuries he suffered when he was mugged. This is an example of the defense mechanism of ________.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Types of human growth include physical, psychological, and _______________ growth.

Correct AnswerverifiedShow Answer

The ability to communicate with patients in terms that they understand so that they feel at ease and comfortable with what you are saying is called ________communication.

Correct AnswerverifiedShow Answer

Signs of anxiety include ____.

Correct AnswerverifiedShow Answer

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