Question 1

The ________ of the patient reception area can create the desired impression, such as warm and friendly or modern and elegant.

Accepted Answer

The answer of The ________ of the patient reception area...

Question 2

What should you consider when choosing the color family for a medical office?

Accepted Answer

A)   The availability of the colors
B)   The mood you want to create
C)   The cost
D)   The ease with which it can be applied
E)   Your personal preferencesF) None of the above
G) All of the above

Question 3

Office staff should check ____ regularly to ensure they are functioning properly.

Accepted Answer

A)   reception area televisions
B)   computer systems
C)   security systems
D)   thermostats
E)   smoke detectorsF) C) and D)
G) B) and E)

Question 4

Patients in a medical practice are usually a diverse group of people. To make patients feel comfortable, the reception area should reflect aspects of their ________ backgrounds whenever possible.

Accepted Answer

The answer of Patients in a medical practice are usually...

Question 5

Children's folk music should be piped into a(n)  ____ practice.

Accepted Answer

A)   obstetrics
B)   geriatric
C)   gynecology
D)   pediatric
E)   psychiatricF) D) and E)
G) A) and B)

Question 6

The best type of lighting to use in a geriatric medical office is ____ lighting.

Accepted Answer

A)   dim
B)   dull
C)   bright
D)   track
E)   softF) A) and B)
G) A) and C)

Question 7

Some of the responsibilities of a medical ________ include greeting people, registering them, giving them directions, and answering the phone.

Accepted Answer

The answer of Some of the responsibilities of a medical...

Question 8

Which of the following patients is at greatest risk if another patient who is highly contagious comes into the office?

Accepted Answer

A)   Diabetic patient
B)   Young adult with asthma
C)   Immunocompromised patient
D)   Patient with high blood pressure
E)   Woman who is 5 months pregnantF) D) and E)
G) C) and D)

Question 9

The colors used in the reception area should stay within a color ________ to avoid an unprofessional look. These fall into two basic areas: cool and warm.

Accepted Answer

The answer of The colors used in the reception area...

Question 10

The first impression a patient gets of a medical office is of the ____.

Accepted Answer

A)   location of the practice
B)   reception area
C)   length of time it takes to drive there
D)   parking facilities
E)   cleanliness of the exam roomsF) C) and E)
G) A) and C)

Question 11

Which of the following should be included when creating a reception area that is accessible to patients with special needs?

Accepted Answer

A)   Use only scatter rugs or unfastened carpet on the floor
B)   Make sure the sills long the floor in the doorways are metal or wood
C)   Attach bars or rails 12 to 24 inches on the walls above the floor
D)   Provide handrails in halls and bathrooms
E)   Provide stairs instead of ramps for quicker office accessF) B) and D)
G) None of the above

Question 12

When arranging a reception area to accommodate elderly patients, include ____.

Accepted Answer

A)   chairs without arms
B)   soft sofas and chairs
C)   chairs on castors that roll easily
D)   a few straight-backed chairs
E)   low chairs and sofasF) B) and D)
G) D) and E)

Question 13

Appropriate music choices for general-practice medical offices are ____.

Accepted Answer

A)   country and gospel
B)   classical, light jazz, and soft rock
C)   folk and heavy jazz
D)   heavy metal
E)   Heavy rock and rapF) B) and C)
G) A) and E)

Question 14

An advantage of carpeting in a medical office is that it ____.

Accepted Answer

A)   permits easy movement of furniture
B)   helps reduce noise
C)   keeps the office cleaner
D)   is less expensive than other flooring types
E)   forms a better base for scatter rugsF) B) and E)
G) All of the above

Question 15

According to the OSHA computer workstations checklist, when you work at a computer, you should hold your head ____.

Accepted Answer

A)   upright or in-line with the torso
B)   facing slightly to the left
C)   bent down at a 12-degree angle
D)   tilted slightly back
E)   facing slightly to the rightF) A) and B)
G) C) and E)

Question 16

Which patients are especially sensitive to cooler temperatures?

Accepted Answer

A)   Elderly patients
B)   Young adults
C)   Adolescents
D)   Women
E)   MenF) C) and D)
G) All of the above

Question 17

Which of the following is an example of reading materials that should not be placed in the reception area?

Accepted Answer

A)   General sports magazines
B)   Medical brochures or pamphlets
C)   Technical medical journals
D)   Office information packets
E)   Nature magazinesF) B) and C)
G) A) and B)

Question 18

Bailey is manning the reception desk this afternoon. A patient arrives and is bleeding heavily from a wound on his arm. He looks as though he is about to pass out. What should Bailey do?

Accepted Answer

A)   Ask the patient to have a seat in the reception area
B)   Offer to fill out the forms for the patient
C)   Notify a member of the clinical staff immediately
D)   Offer the patient some tissues to mop up the blood
E)   Direct the patient to the patient restroom to clean up his armF) All of the above
G) A) and C)

Question 19

Which of the following is not a red flag for identity theft?

Accepted Answer

A)   Document with an altered appearance
B)   Document that shows a Social Security number different from what you have on file
C)   Physical exam consistent with past medical treatment
D)   Mail being returned consistently, but the patient maintains the address on file
E)   Notification of identity theft from patients or staffF) A) and D)
G) D) and E)

Question 20

How long before the office opens should the person opening the office arrive?

Accepted Answer

A)   10 minutes
B)   15 minutes
C)   20 minutes
D)   30 minutes
E)   45 minutesF) C) and D)
G) B) and E)

Exam 7: Patient Reception

How long before the office opens should the person opening the office arrive?

Correct AnswerverifiedShow Answer

Appropriate music choices for general-practice medical offices are ____.

Correct AnswerverifiedShow Answer

The ________ of the patient reception area can create the desired impression, such as warm and friendly or modern and elegant.

Correct AnswerverifiedShow Answer

Which of the following should be included when creating a reception area that is accessible to patients with special needs?

Correct AnswerverifiedShow Answer

Children's folk music should be piped into a(n) ____ practice.

Correct AnswerverifiedShow Answer

According to the OSHA computer workstations checklist, when you work at a computer, you should hold your head ____.

Correct AnswerverifiedShow Answer

Some of the responsibilities of a medical ________ include greeting people, registering them, giving them directions, and answering the phone.

Correct AnswerverifiedShow Answer

Which patients are especially sensitive to cooler temperatures?

Correct AnswerverifiedShow Answer

When arranging a reception area to accommodate elderly patients, include ____.

Correct AnswerverifiedShow Answer

Bailey is manning the reception desk this afternoon. A patient arrives and is bleeding heavily from a wound on his arm. He looks as though he is about to pass out. What should Bailey do?

Correct AnswerverifiedShow Answer

What should you consider when choosing the color family for a medical office?

Correct AnswerverifiedShow Answer

The best type of lighting to use in a geriatric medical office is ____ lighting.

Correct AnswerverifiedShow Answer

Which of the following patients is at greatest risk if another patient who is highly contagious comes into the office?

Correct AnswerverifiedShow Answer

An advantage of carpeting in a medical office is that it ____.

Correct AnswerverifiedShow Answer

Which of the following is not a red flag for identity theft?

Correct AnswerverifiedShow Answer

Which of the following is an example of reading materials that should not be placed in the reception area?

Correct AnswerverifiedShow Answer

The first impression a patient gets of a medical office is of the ____.

Correct AnswerverifiedShow Answer

Office staff should check ____ regularly to ensure they are functioning properly.

Correct AnswerverifiedShow Answer

Patients in a medical practice are usually a diverse group of people. To make patients feel comfortable, the reception area should reflect aspects of their ________ backgrounds whenever possible.

Correct AnswerverifiedShow Answer

The colors used in the reception area should stay within a color ________ to avoid an unprofessional look. These fall into two basic areas: cool and warm.

Correct AnswerverifiedShow Answer

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