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Exam 10: Motivating Employees

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Question 141

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The first step in any motivational program is to establish open communication among employees in order to encourage teamwork and cooperation.

A) True
B) False

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Question 142

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The purpose of management by objectives is to

A) enable top management to set goals for the entire organization.
B) simplify the jobs of middle management by providing them with predetermined goals and objectives.
C) help employees motivate themselves with a goal-setting model that involves discussion, review, and evaluation by management and employees.
D) allow employees to set their own goals without consulting with management.

E) B) and D)
F) A) and B)

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Question 143

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Job simplification attempts to increase task efficiency by breaking the job into simple steps and assigning people to perform each of those steps.

According to Victor Vroom, which of the following questions is an employee likely to ask before deciding to exert his or her maximum effort toward completing a task?

Maslow referred to the needs people had for recognition and acknowledgement from others as esteem needs.

A central characteristic of management by objectives is that

Herzberg's findings suggest that Green Goddess, a small lawncare chain, can help workers satisfy higher-order needs by identifying those things that motivate (inspire) them to work at their fullest potential.

Even across generations, motivation is likely to

Which of the following statements would a proponent of management by objectives likely make?

The need ________ would be classified as a social need.

According to the box, "Three Cheers for Peers!" which generation has changed communication in the modern workplace with their need for public recognition?

In a high-context culture, relationship building is motivational.

Selena works in the kitchen at a large hotel and ballroom. Early in her career, she dreamed of becoming head pastry chef, but now she is not sure that this is how she would like to spend her working career. Her current supervisor, James, does not believe in breaks. And he stands next to her while he tells her exactly how to roll out the bread dough and ice cakes. It's as if she never learned these basic skills in culinary school! Just this morning, he barked loudly from the other side of the room, "You should be able to ice five cupcakes in a minute! Time yourself!" Frederick Taylor would have approved of James' philosophy.

If rewards are an important part of an international firm's motivational strategy, consideration should be given to adjusting rewards for cultural preferences.

During their first years at the Epic Industries, management trainees spend a mandatory two months in each of six different departments. In this time, they have the opportunity to learn skills in each functional area, and also to decide where they have the best match. Job rotation is a motivational strategy used by contemporary organizations.

Michael was asked by his team leader to explore and evaluate the best ways to communicate with customers through social media. Although Michael is relatively new to the company, and is not well versed on the entire product line, he is a Millennial, which makes him overall well suited to knowing how people find things in common with others in an online environment.

According to equity theory, which of the following statements is most accurate?

Why did the results of the studies conducted at the Hawthorne plant surprise Elton Mayo and his fellow researchers? How did these results change the direction of management research?

You are a graduate student in the chemistry department at Equity University. Several of your graduate student friends have positions in the business and English departments. While everyone's compensation and employee benefits are exactly the same, your department requires you to always show up and tutor students at least 4 hours each day and to serve on one university committee each semester. Your friends in the other departments are not required to follow these rules. Lately, you are doing your best to limit your daily obligation to 2 to 3 hours each day. Relating your situation to one of the theories we have studied, your goal of limiting inputs is explained by expectancy theory.

The practice of moving employees from one job to another to make work more interesting is called