Question 1

The tendency of employees to behave differently when they know they are being studied is known as the Taylor effect.

Accepted Answer

A) True 
 B)False

Question 2

Using job enrichment strategy, management can contribute to improved motivation and worker performance primarily by increasing employee pay.

Accepted Answer

A) True 
 B)False

Question 3

According to William Ouchi, two of the main features of the Japanese approach to management are individual decision making and rapid promotions.

Accepted Answer

A) True 
 B)False

Question 4

Reinforcement theory suggests that employees respond to carrots (rewards) but not to sticks (punishment).

Accepted Answer

A) True 
 B)False

Question 5

The Hawthorne studies concluded that intrinsic rewards are always better than extrinsic rewards.

Accepted Answer

A) True 
 B)False

Question 6

Chase believes that most of his subordinates dislike work and would avoid it if possible. He also believes that his employees have little, if any, ambition, and that the only way to motivate them is by using threats and punishment. Chase views are consistent with ___________ management.

Accepted Answer

A)   Theory B
B)   Theory X
C)   Theory Y
D)   Theory ZE) A) and C)
F) A) and B)

Question 7

The Hawthorne studies were conducted by ____________ and his colleagues from Harvard University.

Accepted Answer

A)   Henry Gantt
B)   Elton Mayo
C)   Peter Drucker
D)   John HawthorneE) All of the above
F) B) and C)

Question 8

In Maslow's view, social needs include the need to feel loved and accepted.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following practices would fail to result in more open communication?

Accepted Answer

A)   provide opportunities such as company picnics and open lunch rooms that promote active communication among employees and management
B)   develop opportunities for employees to offer open-ended responses to internal surveys
C)   provide the opportunity for exit interviews when employees leave or are discharged
D)   provide training for improving listening skillsE) B) and C)
F) All of the above

Question 10

Which of the following problems would indicate that a manager failed to apply the basic concepts of expectancy theory?

Accepted Answer

A)   Employees are frustrated because they have no say in their organization's goals and objectives.
B)   Some of the organization's employees reduce their effort because they feel that they are being treated unfairly compared to other employees.
C)   Employees are unwilling to work toward achieving an important goal because they believe the reward offered is not sufficient to justify the effort.
D)   Employees are confused and frustrated because managers do not provide them with adequate feedback about their job performance.E) A) and B)
F) All of the above

Question 11

One of the original objectives of the Hawthorne studies was to determine the degree of lighting needed in the workplace to enable employees to achieve optimum productivity.

Accepted Answer

A) True 
 B)False

Question 12

Expectancy theory suggests that managers attempting to improve employee performance would be well advised to:

Accepted Answer

A)   make sure that all employees are expected to meet the same standards.
B)   focus on setting monetary rewards for meeting the standards.
C)   set attainable performance goals.
D)   keep salaries earned by employees confidential.E) A) and C)
F) A) and D)

Question 13

The concept that a hierarchy of human needs could be used to explain motivation was developed by:

Accepted Answer

A)   Abraham Maslow.
B)   Frederick Taylor.
C)   Douglas McGregor.
D)   Frederick Herzberg.E) A) and C)
F) A) and D)

Question 14

The need __________ would be classified as a social need.

Accepted Answer

A)   to reach one's full potential
B)   to feel safe and secure from unexpected threats
C)   for recognition and self-respect
D)   to feel accepted and lovedE) C) and D)
F) All of the above

Question 15

Frank and Lillian Gilbreth developed the principle of ___________, which said that every job could be broken down into a series of elementary motions.

Accepted Answer

A)   motion economy
B)   marginal productivity
C)   division of labor
D)   micro-motion analysisE) B) and D)
F) B) and C)

Question 16

Paul Blocker is the offensive line coach for a university football team. He wants his players to report to fall practice in good shape. Coach has set challenging fitness standards that the linemen should have no problem achieving if they work hard during the summer. He knows his players hate running wind sprints so to encourage them to work out during the summer he announced that any player who passes the fitness test at the beginning of fall practice will be allowed to skip sprints for the first two weeks of practice. Coach Blocker's approach to motivation is consistent with:

Accepted Answer

A)   expectancy theory.
B)   assessment theory.
C)   scientific management.
D)   the autonomous feedback principle.E) All of the above
F) B) and C)

Question 17

_________ is the term William Ouchi used to refer to the management approach typically used by firms in the United States.

Accepted Answer

A)   Type A
B)   Type Z
C)   Theory Q
D)   Theory JE) A) and C)
F) A) and B)

Question 18

Julie has worked for the Healthy Nut Bread Company for several years. Recently, management recognized her as one of the company's best employees. Her co-workers respect and admire her, and she feels good about herself. According to Maslow, the type of needs that are likely to motivate Julie in the future are:

Accepted Answer

A)   social needs.
B)   self-actualization needs.
C)   physiological needs.
D)   safety needs.E) A) and C)
F) B) and D)

Question 19

In a high-context culture, relationship building is motivational.

Accepted Answer

A) True 
 B)False

Question 20

High-context cultures tend to jump right in and get work done without worrying about developing close work relationships.

Accepted Answer

A) True 
 B)False

Exam 10: Motivating Employees

Reinforcement theory suggests that employees respond to carrots (rewards) but not to sticks (punishment).

Correct Answer
verified

Using job enrichment strategy, management can contribute to improved motivation and worker performance primarily by increasing employee pay.

Correct Answer
verified

The Hawthorne studies were conducted by ____________ and his colleagues from Harvard University.

Correct Answer
verified

The tendency of employees to behave differently when they know they are being studied is known as the Taylor effect.

Correct Answer
verified

High-context cultures tend to jump right in and get work done without worrying about developing close work relationships.

Correct Answer
verified

Which of the following practices would fail to result in more open communication?

Correct Answer
verified

In a high-context culture, relationship building is motivational.

Correct Answer
verified

The Hawthorne studies concluded that intrinsic rewards are always better than extrinsic rewards.

Correct Answer
verified

Chase believes that most of his subordinates dislike work and would avoid it if possible. He also believes that his employees have little, if any, ambition, and that the only way to motivate them is by using threats and punishment. Chase views are consistent with ___________ management.

Correct Answer
verified

According to William Ouchi, two of the main features of the Japanese approach to management are individual decision making and rapid promotions.

Correct Answer
verified

Which of the following problems would indicate that a manager failed to apply the basic concepts of expectancy theory?

Correct Answer
verified

One of the original objectives of the Hawthorne studies was to determine the degree of lighting needed in the workplace to enable employees to achieve optimum productivity.

Correct Answer
verified

The concept that a hierarchy of human needs could be used to explain motivation was developed by:

Correct Answer
verified

Correct Answer
verified

The need __________ would be classified as a social need.

Correct Answer
verified

Correct Answer
verified

_________ is the term William Ouchi used to refer to the management approach typically used by firms in the United States.

Correct Answer
verified

Frank and Lillian Gilbreth developed the principle of ___________, which said that every job could be broken down into a series of elementary motions.

Correct Answer
verified

In Maslow's view, social needs include the need to feel loved and accepted.

Correct Answer
verified

Expectancy theory suggests that managers attempting to improve employee performance would be well advised to:

Correct Answer
verified

Exam 10: Motivating Employees

Reinforcement theory suggests that employees respond to carrots (rewards) but not to sticks (punishment).

Correct AnswerverifiedShow Answer

Using job enrichment strategy, management can contribute to improved motivation and worker performance primarily by increasing employee pay.

Correct AnswerverifiedShow Answer

The Hawthorne studies were conducted by ____________ and his colleagues from Harvard University.

Correct AnswerverifiedShow Answer

The tendency of employees to behave differently when they know they are being studied is known as the Taylor effect.

Correct AnswerverifiedShow Answer

High-context cultures tend to jump right in and get work done without worrying about developing close work relationships.

Correct AnswerverifiedShow Answer

Which of the following practices would fail to result in more open communication?

Correct AnswerverifiedShow Answer

In a high-context culture, relationship building is motivational.

Correct AnswerverifiedShow Answer

The Hawthorne studies concluded that intrinsic rewards are always better than extrinsic rewards.

Correct AnswerverifiedShow Answer

Chase believes that most of his subordinates dislike work and would avoid it if possible. He also believes that his employees have little, if any, ambition, and that the only way to motivate them is by using threats and punishment. Chase views are consistent with ___________ management.

Correct AnswerverifiedShow Answer

According to William Ouchi, two of the main features of the Japanese approach to management are individual decision making and rapid promotions.

Correct AnswerverifiedShow Answer

Which of the following problems would indicate that a manager failed to apply the basic concepts of expectancy theory?

Correct AnswerverifiedShow Answer

One of the original objectives of the Hawthorne studies was to determine the degree of lighting needed in the workplace to enable employees to achieve optimum productivity.

Correct AnswerverifiedShow Answer

The concept that a hierarchy of human needs could be used to explain motivation was developed by:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The need __________ would be classified as a social need.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

_________ is the term William Ouchi used to refer to the management approach typically used by firms in the United States.

Correct AnswerverifiedShow Answer

Frank and Lillian Gilbreth developed the principle of ___________, which said that every job could be broken down into a series of elementary motions.

Correct AnswerverifiedShow Answer

In Maslow's view, social needs include the need to feel loved and accepted.

Correct AnswerverifiedShow Answer

Expectancy theory suggests that managers attempting to improve employee performance would be well advised to:

Correct AnswerverifiedShow Answer

Correct Answer
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