Question 1

Describe what problems might arise if a proper needs assessment is not conducted.

Accepted Answer

If needs assessment is not properly cond...

Question 2

To motivate employees to learn in training programs, managers should always avoid informing the employees of their skill deficiencies.

Accepted Answer

A) True 
 B)False

Question 3

In the needs assessment process, organizational analysis involves identifying ________.

Accepted Answer

A)   the training resources that are available
B)   employees' personal characteristics
C)   the conditions under which tasks are performed
D)   the employees who require trainingE) All of the above
F) C) and D)

Question 4

A primary disadvantage of using ________ in the needs assessment process is that the data obtained may lack detail.

Accepted Answer

A)   crowdsourcing
B)   interviewing
C)   surveys
D)   observationE) C) and D)
F) A) and C) C

Question 5

A task analysis should be undertaken prior to an organizational analysis.

Accepted Answer

A) True 
 B)False

Question 6

Surveys and interviews share common disadvantages as needs assessment methods.

Accepted Answer

A) True 
 B)False

Question 7

The first step in task analysis is to ________.

Accepted Answer

A)   develop a preliminary list of tasks performed on the job
B)   select the job or jobs to be analyzed
C)   identify the KSAOs important for successful task performance
D)   identify important and frequently performed tasks for which training is requiredE) A) and D)
F) B) and D)

Question 8

Which of the following statements is most true about age and generation in the context of training?

Accepted Answer

A)   The speed with which people process information increases with age.
B)   Gen Xers dislike close supervision.
C)   Motivation tends to decrease with age.
D)   Traditionalists prefer more of a self-directed training environment.E) A) and B)
F) All of the above

Question 9

In which of the following instances is training most likely needed?

Accepted Answer

A)   Employees have the knowledge and skill to perform a job, but they have inadequate input.
B)   Employees have the knowledge and skill to perform a job, but they lack feedback.
C)   Employees lack the knowledge and skill to perform a job, but the other factors are satisfactory.
D)   Employees have the knowledge and skill to perform a job, but the consequences are inadequate.E) A) and B)
F) A) and D)

Question 10

One of the most powerful ways to motivate employees to attend and learn from training is to communicate the personal value of the training.

Accepted Answer

A) True 
 B)False

Question 11

In person analysis, ________ relate(s)  to resources employees need to help them learn.

Accepted Answer

A)   outputs
B)   inputs
C)   consequences
D)   feedbackE) C) and D)
F) B) and C)

Question 12

The primary role of upper-level managers in the needs assessment process is to ensure that learning efforts are well designed.

Accepted Answer

A) True 
 B)False  False

Question 13

A ________ analysis refers to the process of determining whether training is the best or most likely solution for a performance problem or gap.

Accepted Answer

A)   root cause
B)   gap
C)   performance
D)   discrepancyE) A) and C)
F) None of the above

Question 14

Which of the following statements is true of competency models?

Accepted Answer

A)   They are useful for a variety of HRM practices, not just training and development.
B)   They provide a tool for determining what skills are necessary to meet current and future needs.
C)   They provide common criteria for identifying appropriate training activities for employees.
D)   All of the aboveE) B) and D)
F) All of the above

Question 15

Job incumbents should be included as SMEs because they tend to be the most knowledgeable about the job.

Accepted Answer

A) True 
 B)False

Question 16

Employees' readiness for training includes identifying whether ________.

Accepted Answer

A)   the work environment will facilitate learning and not interfere with performance
B)   an organization should develop training programs by itself or buy them from a vendor
C)   coworkers are supportive of employees
D)   managers are using a similar frame of reference when they evaluate associates using the same competenciesE) A) and B)
F) A) and C)

Question 17

________ are useful for exploring complex or controversial issues.

Accepted Answer

A)   Surveys
B)   Observations
C)   Focus groups
D)   Historical data reviewsE) A) and B)
F) All of the above C

Question 18

________ involves determining whether performance deficiencies result from lack of knowledge or skill.

Accepted Answer

A)   Organizational analysis
B)   Person analysis
C)   Skill analysis
D)   Task analysisE) All of the above
F) B) and C)

Question 19

Marriott requires that trainees have adequate child care, transportation, and housing arrangements for its welfare-to-work program. These standards resulted from which type of analysis, as discussed in the text?

Accepted Answer

A)   person analysis
B)   task analysis
C)   support analysis
D)   discrepancy analysisE) A) and B)
F) A) and C)

Question 20

The goal of ________ analysis is determining what is responsible for the difference between employees' current and expected levels of performance.

Accepted Answer

A)   person
B)   performance
C)   discrepancy
D)   gapE) A) and D)
F) B) and C)

Exam 3: Needs Assessment

Describe what problems might arise if a proper needs assessment is not conducted.

Correct AnswerverifiedIf needs assessment is not properly cond...View AnswerShow Answer

To motivate employees to learn in training programs, managers should always avoid informing the employees of their skill deficiencies.

Correct AnswerverifiedShow Answer

In the needs assessment process, organizational analysis involves identifying ________.

Correct AnswerverifiedShow Answer

A primary disadvantage of using ________ in the needs assessment process is that the data obtained may lack detail.

Correct AnswerverifiedC

A task analysis should be undertaken prior to an organizational analysis.

Correct AnswerverifiedShow Answer

Surveys and interviews share common disadvantages as needs assessment methods.

Correct AnswerverifiedShow Answer

The first step in task analysis is to ________.

Correct AnswerverifiedShow Answer

Which of the following statements is most true about age and generation in the context of training?

Correct AnswerverifiedShow Answer

In which of the following instances is training most likely needed?

Correct AnswerverifiedShow Answer

One of the most powerful ways to motivate employees to attend and learn from training is to communicate the personal value of the training.

Correct AnswerverifiedShow Answer

In person analysis, ________ relate(s) to resources employees need to help them learn.

Correct AnswerverifiedShow Answer

The primary role of upper-level managers in the needs assessment process is to ensure that learning efforts are well designed.

Correct AnswerverifiedFalse

A ________ analysis refers to the process of determining whether training is the best or most likely solution for a performance problem or gap.

Correct AnswerverifiedShow Answer

Which of the following statements is true of competency models?

Correct AnswerverifiedShow Answer

Job incumbents should be included as SMEs because they tend to be the most knowledgeable about the job.

Correct AnswerverifiedShow Answer

Employees' readiness for training includes identifying whether ________.

Correct AnswerverifiedShow Answer

________ are useful for exploring complex or controversial issues.

Correct AnswerverifiedC

________ involves determining whether performance deficiencies result from lack of knowledge or skill.

Correct AnswerverifiedShow Answer

Marriott requires that trainees have adequate child care, transportation, and housing arrangements for its welfare-to-work program. These standards resulted from which type of analysis, as discussed in the text?

Correct AnswerverifiedShow Answer

The goal of ________ analysis is determining what is responsible for the difference between employees' current and expected levels of performance.

Correct AnswerverifiedShow Answer

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If needs assessment is not properly cond...
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C

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False

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C

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