Question 1

When processing incoming mail, you should sort it into piles according to ________ and type of mail.

Accepted Answer

The answer of When processing incoming mail, you should sort...

Question 2

Which of the following is the correct dateline for a business letter?

Accepted Answer

A)   August, 20, 2015
B)   Aug. 20, 2015
C)   August 20, 2015
D)   Aug. 20 2015
E)   8/20/2015F) A) and B)
G) All of the above

Question 3

Before writing professional correspondence, it is important to know the __________ for whom the correspondence is intended.

Accepted Answer

The answer of Before writing professional correspondence, it is important...

Question 4

United Parcel Service (UPS)  delivers ____.

Accepted Answer

A)   letters and packages by ship to foreign countries
B)   all mail within the local area the same day
C)   only items that weigh 11 ounces or less
D)   packages and provides overnight letter express service
E)   only to post office boxes and drop-off locationsF) C) and D)
G) A) and C)

Question 5

Letterhead paper that has a(n) ________ is generally a high-quality paper.

Accepted Answer

The answer of Letterhead paper that has a(n) ________ is...

Question 6

If you want an item delivered as soon as it reaches the recipient's post office, use ____.

Accepted Answer

A)   Priority Mail
B)   Express Mail
C)   special delivery
D)   certified mail
E)   registered mailF) A) and E)
G) A) and B)

Question 7

Address ________ printed from a computerized mailing list can speed the process of addressing envelopes for bulk mailing.

Accepted Answer

The answer of Address ________ printed from a computerized mailing...

Question 8

The individual responsible for reading incoming mail may also be asked to ________ it by highlighting key points or writing comments in the margins.

Accepted Answer

The answer of The individual responsible for reading incoming mail...

Question 9

Before undertaking e-mail communication with a patient, which of the followingmust you do?

Accepted Answer

A)   Ask the physician for permission to e-mail the patient
B)   Ask the patient verbally for permission to send an e-mail message
C)   Ask the patient which provider she wants to communicate with
D)   Have a written consent for e-mail communication on file
E)   Add the patient's e-mail address to her EHRF) None of the above
G) D) and E)

Question 10

The letter writer's initials followed by a colon or slash and the typist's initials constitute the ____.

Accepted Answer

A)   identification line
B)   subject line
C)   signature block
D)   notations
E)   closingF) A) and B)
G) A) and C)

Question 11

Which of the following is good practice for managing e-mail?

Accepted Answer

A)   Print and then delete e-mails that have to be kept for an indefinite period of time
B)   Delete all e-mail responses that contain PHI
C)   Open unidentifiable e-mails to see who sent them
D)   Keep all messages indefinitely
E)   Check your office e-mail regularly and empty any unwanted messages.F) B) and D)
G) A) and B)

Question 12

Business letters should be in the ________ voice unless you are conveying negative news.

Accepted Answer

The answer of Business letters should be in the ________...

Question 13

The impression or pattern that can be seen when paper is held up to the light is called a ____.

Accepted Answer

A)   photo-sensitive mark
B)   watermark
C)   letterhead
D)   logo
E)   copyrightF) C) and D)
G) A) and D)

Question 14

Two professional organizations that have established policies relating to e-mail are Health E-mail and ____.

Accepted Answer

A)   the American Medical Association.
B)   The Joint Commission.
C)   the American Medical Informatics Association.
D)   the American Hospital Association.
E)   the American Association of Medical Assistants.F) D) and E)
G) B) and C)

Question 15

Once the incoming mail has been sorted, recorded, and annotated as necessary, it is ready for ________ to the appropriate people.

Accepted Answer

The answer of Once the incoming mail has been sorted,...

Question 16

Which of the following letter styles is most often used in medical office correspondence?

Accepted Answer

A)   Simplified letter style
B)   Professional letter style
C)   Full-block letter style
D)   Modified-block letter style with indented paragraphs
E)   Modified-block letter styleF) A) and D)
G) B) and D)

Question 17

The block letter style is also called the ____.

Accepted Answer

A)   simplified letter style
B)   professional letter style
C)   full-block letter style
D)   modified-block letter style with indented paragraphs
E)   modified-block letter styleF) A) and D)
G) C) and D)

Question 18

When writing an effective letter, a general tip is to ____.

Accepted Answer

A)   always use the passive voice
B)   establish the purpose as the letter is being written
C)   include many details to get a message across
D)   know the type of person being written to
E)   use the active voice to soften the impact of negative newsF) A) and D)
G) A) and C)

Question 19

The two different styles of ________ used in correspondence are open and closed.

Accepted Answer

The answer of The two different styles of ________ used...

Question 20

General guidelines for business letters include ____.

Accepted Answer

A)   one-inch margins on the left and right of 8 1/2-inch-wide paper
B)   double-spacing the body of the letter
C)   using long sentences of more than 20 words each
D)   single-spacing between paragraphs
E)   including only one sentence in each paragraphF) A) and E)
G) B) and C)

Exam 10: Written and Electronic Communication

Two professional organizations that have established policies relating to e-mail are Health E-mail and ____.

Correct AnswerverifiedShow Answer

Which of the following is good practice for managing e-mail?

Correct AnswerverifiedShow Answer

Address ________ printed from a computerized mailing list can speed the process of addressing envelopes for bulk mailing.

Correct AnswerverifiedShow Answer

United Parcel Service (UPS) delivers ____.

Correct AnswerverifiedShow Answer

The two different styles of ________ used in correspondence are open and closed.

Correct AnswerverifiedShow Answer

When writing an effective letter, a general tip is to ____.

Correct AnswerverifiedShow Answer

Before undertaking e-mail communication with a patient, which of the followingmust you do?

Correct AnswerverifiedShow Answer

The letter writer's initials followed by a colon or slash and the typist's initials constitute the ____.

Correct AnswerverifiedShow Answer

Which of the following letter styles is most often used in medical office correspondence?

Correct AnswerverifiedShow Answer

Before writing professional correspondence, it is important to know the __________ for whom the correspondence is intended.

Correct AnswerverifiedShow Answer

Letterhead paper that has a(n) ________ is generally a high-quality paper.

Correct AnswerverifiedShow Answer

Business letters should be in the ________ voice unless you are conveying negative news.

Correct AnswerverifiedShow Answer

The impression or pattern that can be seen when paper is held up to the light is called a ____.

Correct AnswerverifiedShow Answer

Which of the following is the correct dateline for a business letter?

Correct AnswerverifiedShow Answer

The block letter style is also called the ____.

Correct AnswerverifiedShow Answer

The individual responsible for reading incoming mail may also be asked to ________ it by highlighting key points or writing comments in the margins.

Correct AnswerverifiedShow Answer

General guidelines for business letters include ____.

Correct AnswerverifiedShow Answer

If you want an item delivered as soon as it reaches the recipient's post office, use ____.

Correct AnswerverifiedShow Answer

Once the incoming mail has been sorted, recorded, and annotated as necessary, it is ready for ________ to the appropriate people.

Correct AnswerverifiedShow Answer

When processing incoming mail, you should sort it into piles according to ________ and type of mail.

Correct AnswerverifiedShow Answer

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