Question 1

Creating outstanding products and services can start with involving ________ in company decisions.

Accepted Answer

A)   customers
B)   executives
C)   managers
D)   employees
E)   ownersF) A) and B)
G) A) and C)

Question 2

Maintaining a network of outside contacts and alliances that provide information and favors represents a ________ managerial role.

Accepted Answer

A)   spokesperson
B)   liaison
C)   leader
D)   negotiator
E)   monitorF) A) and E)
G) A) and D)

Question 3

Operational managers play a crucial role in an organization because they

Accepted Answer

A)   provide the link between management and nonmanagement personnel.
B)   are responsible for translating the general goals developed by strategic managers into more specific objectives and activities.
C)   are responsible for facilitating successful team performance.
D)   give feedback on the performance of the top management.
E)   contribute direction and strategy to the organization.F) C) and D)
G) B) and C)

Question 4

Managers will utilize ________ skills with increasing frequency as they rise within an organization.

Accepted Answer

A)   conceptual and decision
B)   informational
C)   technical
D)   professional
E)   negotiationF) C) and E)
G) None of the above

Question 5

Planning involves

Accepted Answer

A)   analyzing current situations.
B)   monitoring performance.
C)   attracting people to the organization.
D)   motivating employees.
E)   implementing necessary changes.F) A) and B)
G) A) and E)

Question 6

Which of the following statements about collaboration is true?

Accepted Answer

A)   Collaboration occurs only within the boundaries of an organization.
B)   It is unrealistic to think that a company can collaborate with its customers.
C)   Disclosing one's plans by collaborating with the potential investors of a firm is not a good idea.
D)   Collaboration supports knowledge management and vice versa.
E)   Collaborating with people outside an organization is impossible because of the risk of disclosing trade secrets.F) A) and B)
G) A) and C)

Question 7

When shopping for goods and services, customers weigh their options and purchase based on the

Accepted Answer

A)   cheapest cost.
B)   availability of the item.
C)   physical goods and the quality of services.
D)   desire to have the goods or services.
E)   rating on Angie's list or Yelp.F) A) and C)
G) B) and E)

Question 8

Amazon is not necessarily known for its development of new products. However, Amazon has transformed the way that products are purchased and delivered. Thus, Amazon has leapfrogged its competition through its

Accepted Answer

A)   quality.
B)   innovation.
C)   social capital.
D)   dissemination.
E)   collaboration.F) A) and D)
G) A) and E)

Question 9

As the success of modern business so often depends on the knowledge used for innovation and the delivery of services, organizations need to manage that

Accepted Answer

A)   knowledge.
B)   success.
C)   resource.
D)   innovation.
E)   communication.F) A) and B)
G) A) and C)

Question 10

In a major announcement at an annual medical conference, Dr. Benjamin Johnson, Research Director of Acme Pharmaceuticals, informs the medical community of a breakthrough in the treatment of diabetes. As ________ for his organization, he answers questions posed to him by his medical research colleagues and members of the press.

Accepted Answer

A)   disseminator
B)   spokesperson
C)   liaison
D)   figurehead
E)   disturbance handlerF) B) and E)
G) A) and B)

Question 11

Building a dynamic organization is the goal of which function of management?

Accepted Answer

A)   planning
B)   organizing
C)   leading
D)   controlling
E)   staffingF) A) and C)
G) C) and E)

Question 12

________ often separates the winners from the losers in business.

Accepted Answer

A)   Service
B)   Quality
C)   Speed
D)   Technology
E)   PeopleF) B) and D)
G) All of the above

Question 13

As a manager at VTI Corp., Jules spends much of his time coaching young managers and making sure that any required information reaches all the branches for them to be successful. Jules would best be described as a(n)

Accepted Answer

A)   frontline manager.
B)   tactical manager.
C)   operational manager.
D)   top-level manager.
E)   institutional controller.F) B) and E)
G) All of the above

Question 14

Frontline managers often have titles such as

Accepted Answer

A)   supervisor or sales manager.
B)   senior executive.
C)   team leader.
D)   tactical manager.
E)   strategic manager.F) A) and E)
G) A) and B)

Question 15

An individual ________ is a component of emotional intelligence.

Accepted Answer

A)   making good decisions
B)   dealing with power plays made by others
C)   understanding the shortcomings of those people he or she works with
D)   advising others how to stay happy at work
E)   helping others understand that he or she is correctF) A) and B)
G) A) and C)

Question 16

Jim's role as ________ entails his creating a presentation to give to his management team that will communicate the company's new business objectives, and more importantly, how Jim has interpreted them to apply to his business unit.

Accepted Answer

A)   negotiator
B)   figurehead
C)   disseminator
D)   resource allocator
E)   monitorF) A) and D)
G) B) and E)

Question 17

Which of the following scenarios does NOT demonstrate an emotional intelligence skill?

Accepted Answer

A)   Brian knows that he has exceptional skills with numbers, but could use improvement in his communication skills.
B)   Donella had a difficult time getting to work this morning, and when presented with a frustrating situation with her assistant, took a deep breath and separated her difficult morning from the situation at hand.
C)   Bill's sales manager Gus has not been performing at his usual best. Bill arranges a private meeting with Gus to ask Gus how he is doing and to find out if anything is wrong in Gus's personal life.
D)   Ahmed is focused on the sales manager's attitude at work and spends his evenings thinking about how he can change the manager's outlook.
E)   Kyoshi had a terrible drive in to work. There was construction on the road and the lanes were reduced. This made him late for a very important meeting. After parking, he listened to one more song on the radio and refocused.F) B) and C)
G) A) and D)

Question 18

Dave is surprised one day to learn that the parts that he has ordered from a small local supplier are delayed. He immediately calls his supplier, and the supplier admits that his shop is overbooked with orders, not only from Dave's business but also from new customers in China. As Dave realizes that his small U.S.-based business is competing for shop space with companies in China, he faces the management challenge involved with

Accepted Answer

A)   globalization.
B)   technological change.
C)   the importance of knowledge and ideas.
D)   collaboration across organizational boundaries.
E)   an increasingly diverse labor force.F) B) and C)
G) A) and E)

Question 19

Briefly describe each of the four key management functions.

Accepted Answer

The four core functions of management ar...

Question 20

Randall Petrie, Vice President of Production, said, "Stu, my employees have been manufacturing the same products for two years without a new product being introduced. Products don't sell forever, especially since globalization and technological advances have accelerated the pace of change. I'm concerned that, without ________, we will wither and die as an organization."

Accepted Answer

A)   planning
B)   innovation
C)   quality
D)   re-organizing
E)   cost competitivenessF) C) and E)
G) B) and E)

Exam 1: Managing in a Global World

Creating outstanding products and services can start with involving ________ in company decisions.

Correct Answer
verified

Correct Answer
verified

Maintaining a network of outside contacts and alliances that provide information and favors represents a ________ managerial role.

Correct Answer
verified

Jim's role as ________ entails his creating a presentation to give to his management team that will communicate the company's new business objectives, and more importantly, how Jim has interpreted them to apply to his business unit.

Correct Answer
verified

________ often separates the winners from the losers in business.

Correct Answer
verified

Which of the following scenarios does NOT demonstrate an emotional intelligence skill?

Correct Answer
verified

Which of the following statements about collaboration is true?

Correct Answer
verified

As the success of modern business so often depends on the knowledge used for innovation and the delivery of services, organizations need to manage that

Correct Answer
verified

Building a dynamic organization is the goal of which function of management?

Correct Answer
verified

Operational managers play a crucial role in an organization because they

Correct Answer
verified

As a manager at VTI Corp., Jules spends much of his time coaching young managers and making sure that any required information reaches all the branches for them to be successful. Jules would best be described as a(n)

Correct Answer
verified

An individual ________ is a component of emotional intelligence.

Correct Answer
verified

Planning involves

Correct Answer
verified

When shopping for goods and services, customers weigh their options and purchase based on the

Correct Answer
verified

Correct Answer
verified

Briefly describe each of the four key management functions.

Correct Answer
verified
The four core functions of management ar...
View Answer

Amazon is not necessarily known for its development of new products. However, Amazon has transformed the way that products are purchased and delivered. Thus, Amazon has leapfrogged its competition through its

Correct Answer
verified

Correct Answer
verified

Managers will utilize ________ skills with increasing frequency as they rise within an organization.

Correct Answer
verified

Frontline managers often have titles such as

Correct Answer
verified

Exam 1: Managing in a Global World

Creating outstanding products and services can start with involving ________ in company decisions.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Maintaining a network of outside contacts and alliances that provide information and favors represents a ________ managerial role.

Correct AnswerverifiedShow Answer

Jim's role as ________ entails his creating a presentation to give to his management team that will communicate the company's new business objectives, and more importantly, how Jim has interpreted them to apply to his business unit.

Correct AnswerverifiedShow Answer

________ often separates the winners from the losers in business.

Correct AnswerverifiedShow Answer

Which of the following scenarios does NOT demonstrate an emotional intelligence skill?

Correct AnswerverifiedShow Answer

Which of the following statements about collaboration is true?

Correct AnswerverifiedShow Answer

As the success of modern business so often depends on the knowledge used for innovation and the delivery of services, organizations need to manage that

Correct AnswerverifiedShow Answer

Building a dynamic organization is the goal of which function of management?

Correct AnswerverifiedShow Answer

Operational managers play a crucial role in an organization because they

Correct AnswerverifiedShow Answer

As a manager at VTI Corp., Jules spends much of his time coaching young managers and making sure that any required information reaches all the branches for them to be successful. Jules would best be described as a(n)

Correct AnswerverifiedShow Answer

An individual ________ is a component of emotional intelligence.

Correct AnswerverifiedShow Answer

Planning involves

Correct AnswerverifiedShow Answer

When shopping for goods and services, customers weigh their options and purchase based on the

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Briefly describe each of the four key management functions.

Correct AnswerverifiedThe four core functions of management ar...View AnswerShow Answer

Amazon is not necessarily known for its development of new products. However, Amazon has transformed the way that products are purchased and delivered. Thus, Amazon has leapfrogged its competition through its

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Managers will utilize ________ skills with increasing frequency as they rise within an organization.

Correct AnswerverifiedShow Answer

Frontline managers often have titles such as

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The four core functions of management ar...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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