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Exam 7: Management and Leadership

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Question 51

Multiple Choice

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A basic difference between goals and objectives is that goals are

A) precise, while objectives are vague.
B) set by tactical plans, while objectives are set by strategic plans.
C) set by middle management, while objectives are set by first-line managers.
D) concerned with broad, long-term accomplishments, while objectives focus on specific short-term details.

E) A) and B)
F) B) and D)

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Question 52

Multiple Choice

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In order for standards to be useful in the controlling process, they must have certain characteristics. One of these characteristics is that they must be

A) nonspecific.
B) redundant.
C) included in the mission statement.
D) attainable.

E) All of the above
F) B) and D)

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Question 53

Multiple Choice

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The first step in controlling consists of

Brock is a no-nonsense boss. He believes the best way for an organization to achieve its goals is for workers to follow their boss's direct orders. Thus, he tells workers exactly what to do and how to do it. Brock's approach is an example of directing.

Savannah, CEO of SmartServe, encourages employees to discuss management issues with the her and to work together to resolve those issues in a democratic manner. Which of the following statements would the Savannah most likely make?

Middle managers usually are responsible for tactical planning and controlling.

In traditional organizations, directing includes both giving assignments to workers and providing feedback on their performance.

In most high-tech industries, the best way to respond quickly to rapid technological changes is to keep most authority and responsibility in the hands of a few key managers who provide precise, detailed directions to the workers.

Moises has dreamed of setting up a graphic design company since he was in college. He always knew he wanted to work from home and he now had several leads for prospective customers. He also knew how much money he needed to make to cover his expenses. He had several ways to approach his new business including working by himself or taking on a partner. Both ways needed more thought to determine what each would involve. In terms of the rational decision-making model, Moises is in which of the following steps?

External customers are those individuals or units that receive services from other units within the same organization.

________ planning determines the major goals of an organization and lays the foundation for obtaining and using resources to achieve those goals.

Many cities and businesses are now developing contingency plans to respond to potential terrorist attacks.

Top managers at Today's Finds department store found their employees do not really share a common sense of purpose nor do they have a common set of values. This suggests that top management has not provided a clear vision for the firm.

One of the challenges facing today's managers is to

A vision is a detailed set of specific steps that a firm must take to achieve its short-run objectives.

Research has shown that employee participation in decision making improves job satisfaction.

Research has shown that the democratic style of leadership is the most effective style of leadership.

Managers make decisions about how to use organizational resources to accomplish goals.

Management carries out of the vision created by leadership.

Millie wants to ensure she maintains and preserves order and stability in her company. She is very good at developing tactical plans to achieve her company's goals and objectives. These characteristics suggest that Millie has characteristics of an exceptional leader.