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Exam 7: Management and Leadership

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Question 81

Multiple Choice

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A basic difference between goals and objectives is that goals are:

A) precise,while objectives are vague.
B) set by tactical plans,while objectives are set by strategic plans.
C) set by middle management,while objectives are set by first-line managers.
D) concerned with broad,long-term accomplishments,while objectives focus on specific short-term details.

E) A) and D)
F) A) and B)

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Question 82

Multiple Choice

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In comparing the types of skills used by managers at different levels within an organization,which of the following is true?

A) Top managers use mainly technical skills and middle and first-line managers use mostly conceptual skills
B) First-line managers use mainly technical and human relations skills,while top managers devote most of their time to activities involving human relations and conceptual skills
C) The types of skills used by managers do not change much from one level of management to another
D) The specific skills used at different levels of management do vary,but conceptual skills are the most important at all levels

E) C) and D)
F) B) and D)

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Question 83

Multiple Choice

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__________ is the art of utilizing organizational resources to accomplish goals at work.

Which of the following management positions is responsible for getting the right information to other managers to enable them to make better decisions?

Gabriella is responsible for hiring,motivating,and retaining the best employees for her organization.Gabriella is in charge of:

_____________ means giving employees the authority and responsibility to respond quickly to customer requests.

Knowledge management involves finding the right information,keeping the information accessible,and making the information known to everyone in the firm.

The recent recession eliminated many middle managers giving the remaining managers more employees to supervise.

Contingency planning is most important in markets where conditions are relatively stable and market growth is predictable.

Chase is a manager for World Graphic Design,Inc. ,a firm that designs and manufactures greeting cards,invitations,announcements,and other event material.Chase spends a lot of time trying to find the right people for various positions at his company.These efforts are part of the controlling function of management.

Leadership is the management function of checking to determine whether or not an organization is progressing toward its objectives,and taking corrective action if it is not.

Autocratic leadership is likely to be effective when:

Jamika is a manager at a well-known retail store.Each morning she determines the order in which store projects are performed;she sets work schedules for employees and standards that must be met.These activities suggest that Jamika is involved in operational planning.

Customers who shop on Amazon.com™ find it helpful to read the customer reviews associated with products that others have purchased.After making a purchase,the customer can go to Amazon's website and post his/her opinion of the product recently purchased.This strategy not only assists other customers with their decision making,it helps Amazon react more quickly to the performance of the products it sells.Which of the following statements attests to the value of this service?

Describe the three basic types of management skills,and relate these skills to the tasks performed by different levels of management.

Two years ago,Travis started his own restaurant supply company,serving the greater Chicago are A.Until recently,he has never concerned himself with establishing a formal control system.Now,with a recession looming,he is experiencing cost conscious restaurant owners.He has decided that a formal control system is needed.The first step Travis should take is:

A recent customer survey has convinced top managers at Akwip Corporation that their firm is doing a poor job of responding quickly to the needs of customers.The managers are very concerned about this problem.Empowerment might be an approach that would help Akwip improve its responsiveness.

Financing is one of the four key functions of management.

Rebecca is concerned about the number of customers complaining about the poor service provided by the department she manages for a hardware store.She is convinced that her employees can provide better service and cut complaints significantly.Rebecca has set a goal for her department to reduce customer complaints by 15% within six months.This goal is an example of the type of performance standard needed for effective controlling.

Supervisory managers spend most of their time on: