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Segmentation based on some subjective mental or emotional attributes,aspirations,or needs of prospective customers is referred to as


A) behavioral segmentation.
B) affective segmentation.
C) socioeconomic segmentation.
D) psychographic segmentation.
E) psychosocial segmentation.

F) B) and E)
G) A) and E)

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  -According to the Apple market-product grid above,Apple would most likely get the <u>LEAST</u> market synergies from A) teachers and college staff. B) individuals and small home office users. C) medium/large businesses and college faculty. D) students,teachers,and college faculty. E) creative professionals. -According to the Apple market-product grid above,Apple would most likely get the LEAST market synergies from


A) teachers and college staff.
B) individuals and small home office users.
C) medium/large businesses and college faculty.
D) students,teachers,and college faculty.
E) creative professionals.

F) None of the above
G) A) and D)

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Before using the product differentiation and market segmentation strategies,marketers should consider the potential for cannibalization,asking the question


A) "Will our new products steal customers or sales from our older ones?"
B) "Will the products compete head-to-head with those of a competitor?"
C) "Can this action successfully draw customers away from competitors?"
D) "Are there enough similarities within the market segment to warrant such high costs?"
E) "Will this action eliminate the need for individualized advertising and promotion?"

F) B) and C)
G) All of the above

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The increased customer value achieved through performing organizational functions like marketing or manufacturing more efficiently is referred to as __________.


A) aggregation
B) organizational synergy
C) segmentation
D) amalgamation
E) valuation

F) A) and E)
G) A) and D)

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The Walt Disney Company carefully markets two distinct Winnie-the-Poohs; one is the original line-drawn figures on fine china sold at Nordstrom and the other is a cartoon-like Pooh on polyester bed sheets sold at Target.This is an example of


A) mass customization.
B) one product and multiple market segments.
C) price discrimination.
D) a "Tiffany/Walmart" strategy.
E) psychographic market segmentation.

F) A) and B)
G) None of the above

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The process of segmenting a market and selecting specific segments as targets is the link between the various market needs and


A) industry standards.
B) government regulations.
C) top-level management.
D) controllable environmental factors.
E) the organization's marketing program.

F) C) and D)
G) A) and B)

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Which strategy involves a firm's using different marketing mix activities to help consumers perceive the product as being different and better than competing products?


A) points of difference
B) market differentiation
C) product differentiation
D) market penetration
E) product positioning

F) B) and C)
G) A) and C)

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After establishing the market segments and product groupings on a market-product grid,the next step is to


A) fill in the appropriate cells with precise statistical data from primary and/or secondary sources.
B) estimate,with intelligent "guesstimates" as necessary,the market size for each cell using a simple scale from zero to three (3 is the largest market) .
C) total the vertical columns to identify the greatest marketing synergies and efficiencies.
D) total the horizontal rows to identify greatest operations/production synergies and efficiencies.
E) identify a marketing action for every product-market combination in the grid.

F) C) and D)
G) A) and E)

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Product positioning refers to


A) an outdated concept that assigns product value by association with social class.
B) the place a product offering occupies in consumers' minds on important attributes.
C) the competitive advantage of one product over another.
D) changing the place a product occupies in a consumer's mind relative to competitive products.
E) using a market-product grid to place products in their appropriate places on that grid to identify potential untapped markets.

F) None of the above
G) B) and C)

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Aggregating prospective buyers into groups that have common needs and will respond similarly to a marketing action is referred to as


A) consumer differentiation.
B) psychographics.
C) market segmentation.
D) market delineation.
E) aggregation marketing.

F) A) and D)
G) D) and E)

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A key to positioning a product or brand effectively is discovering the perceptions of its potential customers.In determining its positioning in the minds of customers,companies take four steps: (1) identify the important attributes for the product or brand class; (2) __________; (3) discover where the company's product or brand is on these attributes in the minds of potential customers; and (4) reposition the company's product or brand in the minds of potential customers.


A) decide whether to keep or delete the market segment that your product offering targets
B) identify the competitors' brands that make up the consideration set
C) identify market niches that were not previously selected during the market segmentation process
D) discover how target customers rate competing products or brands with respect to these attributes
E) create a marketing plan based on customers' perceptions

F) A) and D)
G) All of the above

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Mott's used an advertising campaign to change the way consumers thought about its applesauce from a dinnertime side dish to a replacement for cooking oil in baking.The advertising message was that using applesauce in baking cuts calories and makes the resulting baked good healthier.Mott's used a __________ strategy.


A) perceptual mapping
B) product positioning
C) product differentiation
D) product repositioning
E) psychographic

F) B) and E)
G) A) and D)

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Recently,U.S.dairies,struggling to increase milk sales,tried to change the way adults thought about chocolate milk.The dairies wanted to __________ chocolate milk in the minds of adult consumers.


A) segment
B) differentiate
C) reposition
D) explain
E) promote

F) B) and E)
G) B) and C)

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During its market segmentation process for the Nike LeBron X basketball shoe,which sells for $200+ a pair,Nike decided to concentrate on affluent teens rather than members of high school basketball teams.This is an example of


A) selecting target market segments to reach.
B) forming products to be sold into groups.
C) developing a market-product grid and estimating size of markets.
D) taking marketing actions to reach target markets.
E) forming prospective buyers into segments.

F) All of the above
G) A) and C)

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Lands' End will custom fit a Marinac jacket and make it with additional features such as thumb loops,underarm ventilation slits,and a key clip when you order from LandsEnd.com.This is an example of


A) family branding.
B) mass customization.
C) "Tiffany/Walmart" marketing.
D) market melding.
E) specialty customization.

F) B) and E)
G) A) and B)

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Kellogg's has several cereals targeted at different types of users.This is an example of multiple products aimed at multiple markets.Manufacturing these different cereals is clearly more expensive than producing one,but seems worthwhile if it adds to the manufacturer's sales revenues and profits,serves customers' needs better,and


A) conforms to all FDA guidelines.
B) creates economy of scale.
C) doesn't reduce quality or increase price.
D) decreases the cost of the physical plant.
E) stabilizes the sales revenues and profits.

F) A) and D)
G) None of the above

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When Procter & Gamble introduced Crest toothpaste,the first fluoride toothpaste,it was intended for use by children and was therefore given a child-appealing bubblegum flavor.Sometime later,the same basic formula was given a fresh,minty flavor to appeal to adults.What marketing strategy did P&G use in this example?


A) product segmentation
B) market expansion
C) product differentiation
D) usage segmentation
E) psychographic segmentation

F) D) and E)
G) A) and E)

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A perceptual map enables a manager to see how __________ perceive competing products or brands,as well as the firm's own product or brand.


A) stakeholders
B) competitors
C) independent rating organizations such as Consumer Reports
D) consumers
E) the CEO of the firm

F) A) and E)
G) A) and B)

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Campbell's Soup Company found that its canned nacho cheese sauce,which could be heated and poured directly onto nacho chips,was too hot for Americans in the East and not hot enough for those in the West and Southwest.Today,Campbell's plants in Texas and California produce a hotter nacho cheese sauce than what is produced in the other plants.Campbell's is using __________ segmentation.


A) demographic
B) behavioral
C) economic
D) geographic
E) psychographic

F) A) and B)
G) All of the above

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Segmentation based on what product features are important to different customers is known as


A) demographic segmentation.
B) behavioral segmentation.
C) psychographic segmentation.
D) geographic segmentation.
E) socioeconomic segmentation.

F) B) and D)
G) A) and B)

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